Brian Gavin Diamonds Avis 

I had never heard of Brian Gavin Diamonds, but was routed to the website after looking up a specific GIA report number for a stone I found on another website. I worked with Emily to purchase that diamond from their virtual selection, which I was nervous about doing, but she reassured me that it’s their standard practice to have third-party stones shipped to their store for inspection before shipping it to the customer, which really put my mind at ease. The transaction was incredibly smooth and lightning fast. The diamond went from New York to Houston (for inspection by Brian Gavin himself) and then to the San Francisco Bay Area for pick up in just 2 days - amazing! Emily communicated with me regularly via phone and email and provided virtual white-glove service every step of the way. When I saw the stone, it took my breath away - it’s stunning. I am so grateful for the care and support I received from the whole team of professionals who were involved in my purchase. This was a perfect example of exceptional customer service. Well done, BG team!

Everything went perfect, from communication to the final product. It is so beautiful, I couldn’t be happier!

I worked with Brian Gavin and Katie on a custom engagement ring after losing my original ring a few months ago, and I truly couldn’t have had a better experience.

My original engagement ring had a princess-cut diamond, and I went back and forth between choosing another princess or the Quadex. I ultimately went with the Quadex, and I don’t regret it for a second. It is stunning. Honestly, all of the sparkle took some getting used to.

Katie was incredibly patient throughout the entire custom design process and did a lot of hand-holding along the way. I wanted the new ring to feel like my original engagement ring, and somehow the design team managed to recreate it while making it feel like an upgraded, sexier, glossier version. The workmanship on the platinum is far superior to what I originally had. It is just spectacular.

I also had the pleasure of speaking with Brian directly to make sure we were all on the same page with the design. He has such an easygoing manner and a great sense of humor that made the process genuinely enjoyable.

Because I’m beyond particular about how my engagement ring and wedding band sit together, we ultimately decided to have a new wedding band made to fit the engagement ring perfectly. I’ve kept my original wedding band as a keepsake, and the two new rings together just make me smile.

Losing my engagement ring was incredibly stressful, but Brian, Katie, and the team managed to turn this into an experience I actually enjoyed. Katie especially made what could have been an overwhelming process feel easy.

I really can’t thank them enough. The finished rings are even better than what I had before, and Brian, Katie, and the entire team truly are a dream team. I would recommend them without hesitation.

Easy to use website, helpful people when I needed to change the diamond out shortly after initial purchase

I can't say enough about how great of an experience I had with Brian Gavin. I worked with Emily Johnson to design a custom ring. The customer service and communication from Emily was amazing. She made the entire process super easy and unstressful and the experience super enjoyable. They are incredibly transparent with pricing and transparent with everything, so you know that you won't get fleeced or screwed over. They are incredibly accommodating. A custom ring usually takes them ~6 weeks to produce and ship to you, however, when I needed it in 4 weeks, they expedited it for me with no extra charge, which genuinely helped so much. Along with that, the ring is absolutely perfect. The hand-engraving they can do is unreal and stunning, and the diamond is beautiful. They even provide a recommendation for a trustworthy and affordable insurance company in order to insure the ring. There is really nothing negative I can say about me experience with Brian Gavin - Emily is the best!!!

I really appreciated the level of detail that was provided within the online shopping experience. Customer support was very friendly and quick to follow up on everything. The rings arrived a few weeks ahead of the initially quoted time frame, and looked fantastic. My fiance loves the ring. The quality of the stone and metalwork are top notch.

Such great customer service! Email respondes were quick and helpful. Would happily do business with again.

You won’t find a nicer cut diamond than a Brian Gavin diamond. Cut to perfection. The scintillation of fire and brilliance are otherworldly, only believed once experienced first hand. This is my second time purchasing a Brian Gavin diamond, this time coming back for two, because one just isn’t enough. Their customer service is second to none. Prompt, pleasant and polite, they went out of their way to help with a small hiccup I had with getting my order through customs to Australia. If you’re in the market for a diamond and you’re stuck on making a decision, put your trust into BGD. You will not be disappointed.

I have been a customer of Brian Gavin Diamonds for almost 20 years. I have recently purchased a 5ct platinum solitaire. It’s absolutely perfect. The craftsmanship is second to none. I wouldn’t hesitate to recommend them to anyone looking for a beautiful piece of jewellery.

I am beyond obsessed with my upgraded engagement ring from Brian Gavin! Extremely grateful to the BG team and Emily Johnson for their patience, advice, and craftsmanship. I waffled back-and-forth between 3 different designs and Emily was extremely patient in giving me her thoughts and opinions. I ultimately decided with a trilogy style and chose three BG-branded natural round stones. There were very specific design details I wanted for the custom setting. Emily was amenable but also set clear expectations in our communications. The finished piece is absolutely breathtaking! It looks like a timeless heirloom piece without feeling dated. The craftsmanship is superb; every detail is perfect, polished, and sparkly!

I also ordered a few loose stones from BG as I found the pricing to be MUCH more competitive than other retailers. Shopping for diamonds online can be quite daunting, so I really appreciate that additional videos from the supplier will be provided upon request. Seeing the hand and tweezer videos are super helpful, and the carbon videos are always fun to watch. Again, many thanks to Emily and Katie for being so patient and accommodating in my endless video requests. I also ADORE the packaging the loose diamonds come in; they’re high-quality glass-like cases with a magnetic lid. The loose diamonds are totally secure and they can also be used as display cases.

BG is now my go-to jeweler for loose diamonds and one of my top recommendations for custom jewelry pieces!

His broad knowledge of diamonds and patience with the design process resulted in a very smooth experience.

Katie in Sales was PHENOMENAL. We had an issue with our order - the prongs were the wrong metal. Katie and her team went out of the way to make it better than right. It can be intimidating to buy something sight unsees like this but this team's excellent customer service makes that a non-issue.

I can’t say enough about the Brian Gavin team. 8 years ago they crafted my wife’s engagement ring - more a work of art than jewelry on which she received countless compliments. Flash forward to two months ago and my wife unfortunately lost her ring - heartbreaking experience. I reached back out to Brian Gavin and to my surprise and delight I was again dealing with the same team and the same commitment to excellence and craftsmanship. They were able to recreate my wife’s ring and turn heartbreak to joy. A special shout out to Emily - she was wonderful to work with once more.

Emily at Brian Gavin Diamonds was incredible throughout the process of purchasing my wife’s five-year anniversary band. She was patient, attentive, and genuinely committed to making sure every detail was exactly right.

This is now our third ring from BGD; the engagement ring, wedding band, and anniversary band. The quality and care have been exceptional every time. My wife receives compliments on her rings constantly, and the craftsmanship truly speaks for itself. That level of personal service is rare, especially when purchasing online from out of state, and Brian Gavin Diamonds will continue to be our choice for life’s future milestones

Brian Gavin Diamonds came strongly recommended by a coworker. I was searching for an engagement ring, as I as was proposing to my now-fiancé. Emily was my order specialist, and she walked me through all my options (a process that I started at completely zero with my limited knowledge of jewelry). In the end, my fiancé loves the product, and I also bought the follow-on wedding band through their services. Good educational services, no pushiness, and excellent products. I enjoyed my experience with them!

Emily Johnson was incredibly helpful throughout the entire process and delivered exactly what I was looking for. My fiancee also could not be happier.

I recently purchased an engagement ring and wedding band set from Brian Gavin Diamonds and the rings are absolutely stunning. I want to give a huge shout out to Emily Johnson who was a pivotal part of helping me choose and design the rings. She was extremely patient and kind throughout the entire journey! I would highly recommend people to do their engagement ring shopping with Brian Gavin Diamonds!

I had a wonderful experience working with Brian Gavin Diamonds on 2 pairs of custom diamond drop earrings for my wedding.

From start to finish, Katie made the entire process easy and enjoyable. She was incredibly patient, attentive to every detail, and worked closely with me to create exactly what I had envisioned. The level of communication, care, and craftsmanship throughout the process was exceptional.

When I received the finished earrings, I absolutely fell in love with them. They are stunning, beautifully made, and exceeded all of my expectations. They were exactly what I had hoped for, and I was so excited to wear them on my wedding day.

If you're looking for high-quality custom jewelry backed by outstanding customer service, I can't recommend Brian Gavin Diamonds enough. Thank you, Katie, and the entire team for creating such a meaningful piece that I'll treasure for years to come!

Katie was excellent! Knowledgeable, professional and proactive. She walked me through purchasing a rare find.

You cannot beat the customer service from Brian Gavins. Katie was so helpful in explaining the 4 C’s. I loved being able to see the actual diamond online thatI was getting and choosing it. This was my third purchase for a diamond from Brian Gavins actually having purchased 4 as i choose 2 beautiful
diamonds for a set of earrings. . The quality of the diamond is superb and I get compliments everywhere I go. They are both stunning. I will definitely be using Brian Gavin when I decide to complement my latest diamond with a stack ring. Make that a 5 stone ring that I am now getting. Being able to choose each stone is exciting. I can’t wait to see the finished product.