Brian Gavin Diamonds Avis 

After extensive research spanning several months —analyzing hundreds of diamonds and settings — I decided to purchase my diamond ring from Brian Gavin. It was clear to me that they offer the best options and charge a fair price for what they provide.

Once the purchase was made, I faced a new challenge: I had to receive the product before the standard delivery deadline. I had little hope of making it happen, but I contacted Brian Gavin and received outstanding service from Katie, a diamond consultant. She gave my request her full attention and, together with Lesley, went the extra mile to ensure my order arrived on time. And it did, making a reality what I thought was nearly impossible to achieve.

Needless to say, I was thrilled with the news —though my satisfaction was even greater when I saw the ring in person.

I am incredibly happy and satisfied with both the product and the service from Brian Gavin!

Beautiful ring and amazing service. I ordered a engagement ring through Brian Gavin Diamonds. The staff was super friendly and very helpful, giving me expected delivery dates and updates through the whole process. When I got the ring it looked amazing true top notch quality work. I am more than pleased with their quality work. I would definitely choose them again.

I have purchased many lovely pieces from Brian Gavin Diamonds. Every time I am impressed with the service and quality of my diamonds. They are my bench mark for service and beauty

The people coordinating with me about making the ring was very helpful and assisted me in getting what I really want

Quality diamond at an affordable price. I had previously purchased a heart shaped diamond from another web site. It was disappointing to say the least. The Brian Gavin diamond was stunning. Beautiful cut. Arrived on time with no issues. I will by from them again and again. I can't wait until my ring is done with this stone in it.

Katie,Thank you so much for your effort to choose for me the best black diamond, you have gaven me the best customer service ever.
Best Regurds,

Emily Johnson was excellent to work with, she helped me navigate buying a pair of lab diamond earrings using a pair of diamonds I picked myself. The earrings themselves are spectacular, the lab diamonds are so sparkly and brilliant. A 5 star product and buying experience.

While initially hesitant to make such a big purchase on internet/not in person, staff were always quick to answer any questions and made for smooth transaction. Diamond pendant is beautiful and meets all expectations and beyond. Would have no hesitation for using and highly recommending them!

Amazing customer service! I had an issue with my new earrings and you fixed everything for me. I’m so happy with my beautiful earrings, engagement and weddings rings. Brian Gavin Diamonds is fantastic!

I ordered an engagement ring from Brian Gavin and, while the final ring is nice, the process was not as smooth as expected.

The first ring arrived with a band that was thinner than advertised, so it had to be remade. When I received the new one, there were visible scratches, which meant sending it back again for polishing. Altogether, this led to multiple shipments and added stress in the days leading up to my wedding.

To their credit, their team was responsive and did provide a partial refund in the end. I do wish there had been proactive follow-up after the remakes to make sure everything was fully resolved.

In the end, the final ring was fine, but the overall experience wasn’t as smooth as I had hoped.

My wife is absolutely thrilled with her diamond studs from Brian Gavin. The cut quality is outstanding—tons of sparkle in every lighting situation. The handcrafted martini settings are clean, elegant, and let the diamonds really shine.

Also want to give a big thank you to Katie, who made the whole process smooth and enjoyable. You can tell there’s real care behind both the craftsmanship and customer experience. Highly recommend!

I love my BG jewelry! They look stunning under any kind of light. I get so much compliment of my engagement ring. The differences are obvious when BG diamond is put next to other brands.

I just received my engagement ring, wedding band, and my husband’s wedding band back from Brian Gavin and team after sending them in for maintenance and polishing. I am so happy to have them back and looking just like new despite years of use! Working with Emily is always so pleasant. I appreciate being able to have a long term relationship with a jeweler I can trust to not only design and execute beautiful pieces, but keep them well-maintained over the years in a hassle-free manner. Highly recommend!

I had a very good experience with the custom lab diamond working with Katie. They do really great work, are very responsive, and take pride in what they do.

Seamless experience. I'm based in the UK and a lovely lady called Emily helped me over emails and call to choose both the engagement for my fiancée and our wedding bands. The service was IMPECCABLE. Emily was responsive, gave great advice and was never pushy. She had all my best interest in mind and did not push for the bigger stone or most expensive option. Always fair and with great judgment. I had a specific model made, and Emily was extremly helpful and precise with the process and the different steps.

World class service for a world class jeweler. Needless to say the engagement ring is PERFECT and everything my fiancée was expecting. And the quality of the diamond is just insane. I'd highly recommend BGD for anyone looking for a top 0.1% cut diamond and a top notch and trustworthy service. Even 4000 miles away!!!

Thank you BGD (& thank you Emily!)

I purchased a diamond ring with a custom setting from Brian Gavin Diamonds for our 40th. I could not be happier with the final product. The diamond was a signature cut and the characteristics are superb. I was skeptical shopping online for such an important purchase and I was inclined to go with a bigger online name. At first my inquiries with them were curiosity and information gathering, but dealing with their customer service felt right and their signature series diamonds also comes with an ASET report, which I learned is a very valuable report when choosing a diamond. In the end, I was glad I chose Brian Gavin Diamonds.
Thank you Katie for all your help.

I bought a lovely diamond tennis necklace, but my daughter said it wasn't her style, so I reached out about a return. Everyone was as friendly and helpful as if I was making a purchase. I was a bit nervous and a little worried, but they provided a shipping label, detailed instructions, and let me know as soon as it was received. So rest easy that they have your back no matter what!

Amazing service so fast and earrings were amazing. 15 years after buying my wife’s engagement ring from Brian we came back and were so happy with our purchase.

Everything from shopping the website to receiving the package was top-notch and as advertised. Packaging was first rate with extra security measures and shipping was extremely fast and efficient. Overall presentation was outstanding and very classy. All in all it was an exceptional experience from start to finish.

One million stars! Great customer service and the pendant was stunning and so well made! The only thing I found annoying is that because it's a fixed stone on the chain, it's off-center on my neck at times unlike sliding pendants. Regardless I still love it! Thank you!