Check your policy certificates. I got fined for going to an MOT because the times on the policy differ to the quote. Even their past policy history page doesn't match the certifcates. Ghost brokin... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
It’s not always I do reviews on stuff like this, But I must say I’ve used this app quiet often and to say The service is Excellent… really good easy to use app ! 100% Top ratings from Me 👍
L'entreprise a répondu
Good quick customer service when checking if car had to be insured by current owner, on test run. Easy to take policy out on line and price seemed cheap enough, bit that I compared! 🙄😃
L'entreprise a répondu
Had a disastrous situation by my mistake of clicking a box, spoke to one before who said computer says no… Started the chat again, fortunately being put through to an absolute gem of ability ‘Millie’... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.
Coordonnées de contact
Royaume-Uni
- brieflycover.co.uk
4,5
Excellent
199 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Pretty decent website but not perfect
Pretty decent website but not perfect - why? Because when you log on to the customer portal to view your policies it asks you to enter a date and the vehicle registration to retrieve your policies. However, it doesn't tell you what date they want - the date the cover starts, your date of birth? It transpires that it's the latter. Here's an idea - say 'Please enter your date of birth' just above/under that field. This is fundamental stuff.
8 juin 2025
Avis spontané
Réponse de Briefly
Hello Matt,
Thank you for your valuable and honest feedback. We agree that this part of the process could be made a lot easier for people to register and also log in. The team are working on a fix for this and it will be released in our next update shortly.
Have a great day!
The Briefly Team
Cheap day car insurance
I am happy with the quote I got, there were many details to enter but got good rate
27 mai 2025
Avis spontané
Réponse de Briefly
Good morning Pracha,
We are pleased to hear you are happy with your quote! Thank you so much for your excellent feedback and 5-star rating! Now that you are a Briefly customer, if you use the Customer Portal next time you'll be able to get an even quicker quote.
Have a great day!
The Briefly Team
Needed short term insurance
Needed short term insurance, this was quick and easy to get quote. It was cheaper than price quoted elsewhere via comparison sites.
18 mai 2025
Avis spontané
Réponse de Briefly
Good Afternoon Fil,
Thank you so much for your excellent feedback and 5-star rating! We are glad found the process straightforward and that you were happy to get the best price with Briefly.
If you need another policy in the future you can access the customer portal where existing customers have an even quicker way to get a quote!
Have a great day!
The Briefly Team
OK review
The web chat was quick and Daniel was very polite. Im only giving three stars because the website does not make it clear that they only cover people with a UK license and I want to cover someone with an Irish license. If it had been clearer on the website it would have avoided using the chat service.
12 mai 2025
Avis spontané
Réponse de Briefly
Hi Colin,
Thank you for your feedback that Daniel was able to quickly respond to you and help with the issue that you faced. We do try to make it clear on the website that we can only provide cover for UK license holders at present. The team will review this to see if we can make this even clearer whilst completing a quote
Kind regards,
The Briefly Team
The website didn't work..
The website didn't allow me to place my 16 character driving license number. So couldn't even get a quote...abysmal !!!
I tried everything to enter the driving license info, nothing worked.
9 mai 2025
Avis spontané
Réponse de Briefly
Good morning Andy,
We use the information that you enter during a quote to populate the first 11 characters of your driving license number. You then just need to enter the final 5 characters which will saves our users time.
I'm sorry this time saving functionality may not have worked for you this time. It may also have been as the result entering some information incorrectly earlier in the quote. We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
I contacted recently and they were…
I contacted recently and they were extremely helpful very happy
7 mai 2025
Avis spontané
Réponse de Briefly
Good morning Michelle,
Thank you for your lovely feedback and 5-star rating. Have a great day!
Kind regards,
The Briefly Team
All good so far
All good so far, £20/20% cheaper than the cheapest I'd had elsewhere for 2 weeks cover.
11 avril 2025
Avis spontané
Réponse de Briefly
Good morning Robert
Thank you so much for your feedback and 5-star rating! We are glad you are happy with the price for your cover. In case you hadn't heard, as an existing customer you can now get quicker quotes from our customer portal. We hope you will enjoy using this new feature when you next need insurance from Briefly!
Have a great day,
The Briefly Team
Unhelp waste of space and time.
Unhelp waste of space and time.
Date was input incorrectly! Contacted them to change the date within the first 5 minutes of noticing to change the date. Wont change it and wont refund me. Waste of £65 When everything is so expensive in the world now and you have cowboys looking to steal your money and run. Customer service a waste of time. Managers no use and never rang to help sort it! AVOID AVOID AVOID
17 mars 2025
Avis spontané
Réponse de Briefly
Good morning Nathan,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
Date was changed from what I set up…
Date was changed from what I set up tried to contact them but as it was late evening was no body to contact so had to email had no Response when I spoke to customer services no help was offered at all to rectify or even discount correct date I tried to be reasonable even though I don't believe i was at fault won't be using them again
10 mars 2025
Avis spontané
Réponse de Briefly
Good afternoon Align,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
very helpful and informative ,spoke to…
very helpful and informative ,spoke to ben top man
7 mars 2025
Avis spontané
Réponse de Briefly
Good Afternoon Geoff,
Thank you so much for your excellent feedback and 5-star rating! We will be sure to pass that on to Ben!
Have a great day,
The Briefly Team
Avoid avoid avoid
Avoid avoid avoid
It's not honest company and just you will waste your money,
They have cancelled insurance without any reasonable reason then didn't refund money.its shame how waste my money and time .
18 février 2025
Avis spontané
Réponse de Briefly
Good morning Masooud,
We'd like to investigate this for you straight away and arrange for a member of the team to call you to help with your situation. If you could please provide your contact details and policy number as soon as possible via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
They took my money when I cancelled my…
They took my money when I cancelled my policy within half hour of starting it. They won’t issue a refund or reinstate the policy. Avoid this company.
28 janvier 2025
Avis spontané
Réponse de Briefly
Hi - sorry to hear you are disappointed with Briefly. We do try to make it clear that 'we don’t offer refunds or partial refunds on cancelled policies – even if there are several days of the policy remaining, so please make sure you are purchasing insurance that matches your requirements'.
made an error on my insurance and was…
made an error on my insurance and was resolved swiftly
10 décembre 2024
Avis spontané
Réponse de Briefly
Good morning Dylan,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Excellent customer service
Excellent customer service from Ben today.
He went above and beyond working with his team to process my car insurance policy.
6 septembre 2024
Avis spontané
Réponse de Briefly
Good morning SarahLou,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
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