Check your policy certificates. I got fined for going to an MOT because the times on the policy differ to the quote. Even their past policy history page doesn't match the certifcates. Ghost brokin... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
It’s not always I do reviews on stuff like this, But I must say I’ve used this app quiet often and to say The service is Excellent… really good easy to use app ! 100% Top ratings from Me 👍
L'entreprise a répondu
Good quick customer service when checking if car had to be insured by current owner, on test run. Easy to take policy out on line and price seemed cheap enough, bit that I compared! 🙄😃
L'entreprise a répondu
Had a disastrous situation by my mistake of clicking a box, spoke to one before who said computer says no… Started the chat again, fortunately being put through to an absolute gem of ability ‘Millie’... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Briefly is a fast, flexible motor insurance provider offering temporary car and van cover from 1 hour up to 28 days. As part of the Acorn Group, we specialise in short-term insurance products that help drivers get on the road quickly and confidently. Whether you need cover for borrowing a vehicle, test driving, or driving a newly purchased car, our streamlined platform makes it easy to purchase insurance online in minutes. We also offer impound insurance policies, helping drivers meet legal requirements and retrieve seized vehicles without delay. Our mobile-friendly quote journey is designed for speed and simplicity, with insurance documents available immediately and clear, transparent terms. We focus on delivering a hassle-free experience with flexible cover options tailored to your needs. At Briefly Cover, we’re committed to making temporary motor insurance straightforward, affordable, and customer-focused. With responsive support and a user-first approach, we help drivers get insured quickly and safely. Whether you need insurance for a few hours, a weekend, or nearly a month, Briefly is your trusted solution for short-term motor insurance in the UK.
Coordonnées de contact
Royaume-Uni
- brieflycover.co.uk
4,5
Excellent
199 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Briefly
Hello Peter,
Thank you for your feedback, we hope Briefly has met all your needs!
The Briefly Team
Quick and easy to use also a great price
Quick and easy to use also a great price
30 août 2025
Avis spontané
Réponse de Briefly
Good Afternoon,
We are really happy that you found Briefly quick and easy to use!
Have a great day!
The Briefly Team
Ease of use and quick
Ease of use and quick. Can't fault the online service.
29 août 2025
Avis spontané
Réponse de Briefly
Good Morning
Thank you for the excellent feedback. We are glad that you found it quick and easy to buy your insurance policy
Have a great day!
The Briefly Team
Hi my experience was difficult and the…
Hi my experience was difficult and the operator before Dawn was un helpful. But Dawn was very good and helped me save a lot of money as she corrected the wrong email I put. Thank you Dawan.
29 août 2025
Avis spontané
Réponse de Briefly
Hello Mohamed,
Thank you for your 5 star review and excellent feedback! It's great to hear that Dawn was helpful and managed to resolve the problem for you. We will be sure to pass your feedback onto her.
Thank you,
The Briefly Team
Won't let me update number plate…
Won't let me update number plate details , forcing me to cancel and won't refund me either . Scam company
29 août 2025
Avis spontané
Réponse de Briefly
Hello Alex,
Sorry to hear you have had issues entering your number plate details. I've just privately messaged to ask for more information to see if we can get this resolved for you as soon as possible.
The Briefly Team
Straight forward and easy to do
Straight forward and easy to do. I chose a week because it was only double the day price. I put in my details and within 10 mins was driving.
26 août 2025
Avis spontané
Réponse de Briefly
Good morning,
Thank you so much for your excellent feedback and 5-stars!
Have a wonderful day,
The Briefly Team
Had to cancel and rebook my cover
Had to cancel and rebook my cover, and both Millie and Kiera were great. No hassle.
22 août 2025
Avis spontané
Réponse de Briefly
Good morning,
Thank you so much for your great feedback! We will be sure to pass that on to Millie and Kiera
Have a great day,
The Briefly Team
Réponse de Briefly
Good morning,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Millie was extremely helpful in my hour…
Millie was extremely helpful in my hour of need as I had originally put in the wrong reg no by one digit, silly me, so she kindly cancelled it and I can now rebook the temp insurance, great service and thank you Millie!
15 août 2025
Avis spontané
Réponse de Briefly
Good morning Diane,
Thank you very much for your lovely feedback and 5-stars!
Have a great day,
The Briefly Team
GO TO INSURANCE …
I have no issues with this site fast response easy to fill form and online docs no issues
8 août 2025
Avis spontané
Réponse de Briefly
Hi Robert,
Thank you so much for the positive feedback and 5-stars!
We really appreciate it,
The Briefly Team
I have had a great experience app is…
I have had a great experience app is nice and easy to use very fast and good rates
2 août 2025
Avis spontané
Réponse de Briefly
Good morning Darren,
Thank you so much for your great feedback and 5-star rating!
We’re thrilled to hear you’ve had a great experience and Briefly easy to use with fast service and good rates, that’s exactly what we aim for!
Have a great day!
The Briefly Team
Great service from Jack
24 juillet 2025
Avis spontané
Réponse de Briefly
Good afternoon,
Thank you so much for your great feedback!
We’re delighted to hear that Jack provided you with excellent service, we’ll be sure to pass on your kind words to him.
Have a great day!
The Briefly Team
Millie was great and understand my…
Millie was great and understand my concern
Thank you Millie so much
24 juillet 2025
Avis spontané
Réponse de Briefly
Good morning Aziz,
Thank you so much for your kind words and lovely feedback!
We’re so pleased to hear that Millie was able to support you and understand your concerns, we’ll be sure to pass on your thanks to her.
Have a great day!
The Briefly Team
Website poor and unfriendly !
I tried to get a quote online, but it's impossible because the search engine can't find my vehicle by license plate number. There's no option to manually enter data, and a quote is impossible. It's a very primitive and outdated service that should be pleasant and user-friendly. I'm disappointed.
22 juillet 2025
Avis spontané
Réponse de Briefly
Good morning Simon,
Thank you for your feedback, we're sorry to hear that you found the website difficult to use.
We appreciate you highlighting the issue with the vehicle search and the lack of a manual entry option. Your comments are really helpful as we continue to improve the experience for all our users.
Kind regards,
The Briefly Team
AVOID THIS COMPANY
AVOID THIS COMPANY
Disappointing Experience - No Refund Despite Valid Cancellation
I purchased temporary car insurance from this company, but unfortunately, I had to cancel it within 24 hours due to the vehicle being faulty and requiring a return to the dealer. Despite the cancellation being well within a reasonable timeframe and due to circumstances beyond my control, I was informed that no refund would be provided.
While I understand that insurance policies have terms and conditions, the inflexibility shown when a genuine issue arose - particularly when the cancellation occurred so quickly after purchase - was disappointing. The lack of consideration for customers facing unexpected situations, such as a faulty vehicle purchase, reflects poorly on their customer service approach.
I would recommend carefully reviewing their cancellation and refund policies before purchasing, as they appear to offer little flexibility even in legitimate circumstances.
8 juillet 2025
Avis spontané
Réponse de Briefly
Hello John,
Thank you for taking the time to share your feedback, we're really sorry to hear about your experience.
Our Customer Service team will be in touch shortly to investigate this further. In the meantime, please could you provide us with your contact details or order reference so we can look into this as quickly as possible?
Kind regards,
The Briefly Team
Great insurance company it's work any…
Great insurance company it's work any time 24 /7
8 juillet 2025
Avis spontané
Réponse de Briefly
Good morning,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Smooth process and very reasonable…
Smooth process and very reasonable price.
4 juillet 2025
Avis spontané
Réponse de Briefly
Good morning Kishan,
Thank you so much for your excellent feedback and 5-star rating!
Have a great day,
The Briefly Team
Easy to use and sensible price.
Website easy to use and car covered for a sensible price. Great work. Thanks
25 juin 2025
Avis spontané
Réponse de Briefly
Good Afternoon Rob,
Thanks for your great feedback and 5-star rating!
Have a nice day,
The Briefly Team
It was very user friendly with clarity…
It was very user friendly with clarity and good value for my needs.No fuss and on the day it was very competitve. For a brief 3 day cover I was very happy. Life's too short-I would use again.
19 juin 2025
Avis spontané
Réponse de Briefly
Good Afternoon Colin,
Thank you so much for your excellent feedback and 5-star rating! We are happy to hear you found it easy to get insured and were please with the price!
Have a great day,
The Briefly Team
Very bad company DO NOT USE AT ALL COST…
Very bad company DO NOT USE AT ALL COST they block you from quoting new cars and think they should be called up like kings to be asked to get a quote DO NOT USE they dont care about customer service just about taking your money i tried to quote 3 different cars and bang im blocked from the site so they wont be getting my money ever!!!
11 juin 2025
Avis spontané
Réponse de Briefly
Good Morning,
I'm sorry we couldn't provide a quote to you - we know that that's frustrating after investing the time to provide details about you and the car.
We can provide cover on new cars, but we do have eligibility criteria set by the underwriter which meant we were unable to quote for you based on all the information you provided.
We do not have a phone number for customers to call, all purchases have to be made via the website currently.
However, we'd like to investigate this for you straight away and arrange for a member of the team to call you to help understand your experience. If you could please provide your contact details via Trustpilot private message that would be appreciated.
Kind regards,
The Briefly Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.