Great experience with Brightside. I needed unoccupied home insurance and had struggled with finding the right cover for our circumstances. I spoke to Jamie who was excellent & found me just what I nee... Voir plus
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Lisez les avis des autres
Advisor very good, helpful and efficient. One problem was my insurance went up by over £100 because our car was damaged when parked in a car park by another driver when we weren't even in the car. No... Voir plus
L'entreprise a répondu
Efficient and good on line communication. Uploading documents easy however whilst waiting for my NCB confirmation from my previous insurance company received too many emails reminding me to upload t... Voir plus
L'entreprise a répondu
I had to renew my Policy and my old insurer wanted to add over £350 to my premium because I got a speeding fine (37 in a 30mph). When I got a quote from Brightside it came out over £400 cheaper than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Brightside is starting to change the face of insurance in the UK through products like Brightside car insurance. We have great people, unrivalled insurance expertise and innovative technology – and we’re backed by the biggest names in insurance. We really are a great choice for your insurance.
Coordonnées de contact
BS35 4BL, Bristol
- 0333 414 9085
- brightsideinsurance.co.uk
4,3
Excellent
14 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Brightside Insurance
Hi Mr McKenzie
Thanks for taking the time to leave us a 5 star review. We're pleased to hear you found the process easy. Thanks for insuring with Brightside.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Tommy
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the premium and the cover provided. Thanks for your positive feedback.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Andrew
Thanks for taking the time to leave us your review. We're sorry to hear you're disappointed in the service and I would like to sincerely apologise for any inconvenience caused, this is certainly not the experience we wanted you to have with us. If you would like us to look into your concerns further, please get in touch via our live chat team.
Kind regards
Leanne
Fast and easy to use website.
Fast and simple to obtain quote and arrange insurance cover.
21 novembre 2024
Réponse de Brightside Insurance
Hi Phillip
Thanks for taking the time to leave us a 5 star review. We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Jason
Thanks for taking the time to leave us a 5 star review. We're pleased to hear we was able to quote you a competitive premium. Thanks for your positive feedback.
Kind regards
Leanne
Your people are very helpful and…
Your people are very helpful and explained everything fully ,I got what I asked for would recommend you to my friends great service thanks
24 novembre 2024
Réponse de Brightside Insurance
Hi Charles
Thanks for taking the time to leave us a 5 star review. We're pleased to hear you're happy with the service provided. Thanks for insuring with us.
Kind regards
Leanne
Chat line Leanne was very helpful and…
Chat line Leanne was very helpful and patient
28 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hello
Thank you for your 5 star review. It's lovely to hear Leanne was able to help you with everything you needed. Thank you for insuring with us.
Kind Regards
Sian
Quote for Car Insurance
When I called the gentleman at the other end of the phone was very helpful happy with my quotes.
20 novembre 2024
Réponse de Brightside Insurance
Hello
Thank you for taking the time to share your experience with us. We're so pleased to hear your happy with the service provided by one of our team. Thank you for insuring with us.
Kind Regards
Sian
Chat
The man I spoke to today was so helpful answered all my questions really happy with the service
27 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Terence
Thank you for your 5 star review. It's is great to hear of how our colleague was able to help you with everything you needed.
Thank you
Sian
Réponse de Brightside Insurance
Hi Gary
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with Brightside Insurance.
Kind regards
Leanne
Did online and was easy to do.
19 novembre 2024
Réponse de Brightside Insurance
Hi Evelyn
Thanks for taking the time to leave us your review! We're pleased to hear you found the process on our website easy to complete. Thanks for your positive review.
Kind regards
Leanne
Had helpful phone call to set up new…
Had helpful phone call to set up new policy and was happy with price quoted
26 novembre 2024
Réponse de Brightside Insurance
Hi Elfyn
Thanks for taking the time to leave us your review! We're pleased to hear you're happy with the service provided and the quote offered quote competitive Thanks for your positive feedback.
Kind regards
Leanne
So friendly keep up the good work..
19 novembre 2024
Réponse de Brightside Insurance
Hi Vernon
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for your kinds words.
Kind regards
Leanne
Great price for Quote obtained on line
Great price for Quote obtained on line. A bit of difficulty when trying to pay but might have been my Internet. Left it for a day and all went well next time.
25 novembre 2024
Réponse de Brightside Insurance
Hi Martin
Thanks for taking the time to leave us your review. We're pleased to hear we was able to quote you a competitive premium and you was able to make the payment. Thanks for your positive feedback.
Kind regards
Leanne
Emma at Brightside was very helpful at…
Emma at Brightside was very helpful at a stressful time. Much appreciated.
25 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Tony
Thanks for taking the time to leave us a 5 star review! We're pleased to hear Emma was able to help you out as a stressful time. Thanks for your positive feedback.
Kind regards
Leanne
Easy to get a quote and simple and easy…
Easy to get a quote and simple and easy to set up
25 novembre 2024
Réponse de Brightside Insurance
Hi Tracey
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process simple and easy to set up. Thanks for insuring with Brightside Insurance!
Kind regards
Leanne
Réponse de Brightside Insurance
Good morning
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process easy. Thanks for your positive feedback.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Ian
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process straight forward. Thanks for insuring with Brightside!
Kind regards
Leanne
Phoned Brightside as looking to change…
Phoned Brightside as looking to change my vehicle after only being insured with them for around 5 wks 6wks, was quoted £64 and some odd pence to swap insurance to a lower group vehicle and an older car by 2 years. When I asked why was I being charged for this as the new car is older and is worth less, they advised that there's a £35 admin, insurers were charging just over £19 and said the other was other charges but wouldn't specify what. Then I asked how much I would get back if I cancel the policy and they advised that I would loose 55% of what I'd paid. Think its absolutely disgusting for this company to charge nearly £65 to change vehicle which is 2 years older, lower insurance group and worth less. When I asked why, they just advised that these are the charges, and said that there was nothing they could do. I advised that I would not renew with them next year, the response was 'thats your choice'. In my experience with other insurers, if the insurance group is lowered and the car is older, then a discount is applied and you get a refund. Not just admin charges and charges from the insurer and why couldn't they explain what the extra £10 was for !!!
I'm so glad I opted out of auto renewal....
Never ever experienced such a bad service. It's all about what they can get out of you.
29.11.24
Not sure you're response is transparent tbh.... yes there are always admin charges but, like I said, lower group insurance, older car and the vehicle is worth less, which should therefore absorb any additional charges. But brightside obviously add charges and abit more and absorb nothing. Other than that, I have nothing to say.
22 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Katie
We’re sorry to hear your unhappy with the additional premium quoted for changing your vehicle. When you complete a quote with us, our terms of business are provided to you which explains what our administration fees are for when you make a mid-term change and the fees if you cancel mid-term. We make the change, and a price is quoted to us by your insurer who have their own risk appetite based on the rating factors and price the policies accordingly, we are not privy to this information.
Kind Regards
Sian
Extremely competitive offer..
Extremely competitive offer..
Easy to set up and friendly customer service.
23 novembre 2024
Réponse de Brightside Insurance
Good morning
Thanks for taking the time to leave us your review. We're pleased to hear the price quoted was competitive and you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
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