Great experience with Brightside. I needed unoccupied home insurance and had struggled with finding the right cover for our circumstances. I spoke to Jamie who was excellent & found me just what I nee... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Advisor very good, helpful and efficient. One problem was my insurance went up by over £100 because our car was damaged when parked in a car park by another driver when we weren't even in the car. No... Voir plus
L'entreprise a répondu
Efficient and good on line communication. Uploading documents easy however whilst waiting for my NCB confirmation from my previous insurance company received too many emails reminding me to upload t... Voir plus
L'entreprise a répondu
I had to renew my Policy and my old insurer wanted to add over £350 to my premium because I got a speeding fine (37 in a 30mph). When I got a quote from Brightside it came out over £400 cheaper than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Brightside is starting to change the face of insurance in the UK through products like Brightside car insurance. We have great people, unrivalled insurance expertise and innovative technology – and we’re backed by the biggest names in insurance. We really are a great choice for your insurance.
Coordonnées de contact
BS35 4BL, Bristol
- 0333 414 9085
- brightsideinsurance.co.uk
4,3
Excellent
14 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Brightside Insurance
Hi Joan
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process easy. Thanks for insuring with us.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Pamela
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you found the process quick and easy. Thanks for your positive feedback.
Kind regards
Leanne
Had to contact for information…
Had to contact for information regarding my account and Emma S was extremely helpful
20 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hello Steve
Thank you for your 5 star review. We're pleased to hear Emma was able to help you with everything you needed. Thank you for insuring with us.
Sian
Réponse de Brightside Insurance
Hi Elaine
Thank you for your 5 star review. We're happy to hear we we're able to offer you the most competitive price. Thank you for insuring with us.
Sian
Réponse de Brightside Insurance
Hi Piotr
Thank you for taking the time to share your experience with us. We're glad to hear your happy with your policy.
Kind Regards
Sian
Hidden additional costs
When I reviewed my policy within the first week, my business miles were the wrong way round to my social miles. My overall miles remained the same therefore one call handler said it didn’t matter leave it. I called back on the same day as this didn’t sit right with me and I was told I would need to change it and any change to the policy comes with a £35 admin fee and policy fee recalculation. The call handler asked for permission from her senior to wave this fee but it was refused.
There were a lot of forms to fill in and new DVLA form for both me and the additional driver. Forms can only be submit in specific ways. These took over 24 hours to update and again the call handler couldn’t see the documents I had already uploaded to my account. Therefore my experience of this insurer has been very poor. Wrong advice, additional forms I’ve never had to complete before, refusal to waiver an astonishingly £35 fee in the cooling off period for a minor mileage change and so overall out of 24 years driving and never making a claim, Brightside have been the worst and most stressful insurers. I cancelled within the first 14 days at a cost of £25 and actually went on to find a cheaper insurer.
18 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Josie
We’re very sorry to see you we’re unhappy with the policy with us. Policy information would need to be correct, so I apologise that the first adviser you spoke to didn’t sort this out for you. As the change was being completed after the policy started, administration fees are applicable, and this information is detailed in our terms of business which are provided to you when purchasing a policy with us. We understand your frustration with the charge and we’re sorry the team leader wasn’t able to waive this fee for you.
Kind Regards
Sian
Satisfied customer Excellent website easy to follow…
Excellent website easy to follow together with a competitive quote
9 novembre 2024
Réponse de Brightside Insurance
Hello Nina
Thank you for your 5 star review. We're very pleased to hear we we're able to offer you a competitive price.
Thank you
Sian
Easy to deal with,and very competitive,
1 novembre 2024
Avis spontané
Réponse de Brightside Insurance
Hi David
Thank you for your 5 star review. It's great we we're able to offer you a competitive price.
Thank you
Sian
All done online and all went smoothly…
All done online and all went smoothly and received my docs as expected.
4 novembre 2024
Réponse de Brightside Insurance
Hi Rose,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was a smooth process for you and you have received your documents. We appreciate your positive feedback.
Thanks
Saz
Very easy to do
3 novembre 2024
Réponse de Brightside Insurance
Hi Pauline,
Thank you for taking the time in leaving us a review. We're pleased to hear that it was an easy process for you. We appreciate your positive feedback.
Thanks
Saz
I.m born în România und licențe dreiver…
I.m born în România und licențe dreiver lemn în României 1998. I have had a permit since 1998 after I came of age.
and I had the experience of driving everywhere.
I have not had accidents because I try to live without problems.
10 novembre 2024
Réponse de Brightside Insurance
Hi Marius
Thank you for purchasing insurance with us. If you have any questions please don't hesitate to get in touch.
Thank you
Sian
Everything was simple.
10 novembre 2024
Réponse de Brightside Insurance
Hi Singh,
Thank you for taking the time in leaving us 5 star review. We're pleased to hear that it was a simple process for you. We appreciate your positive feedback.
Thanks
Saz
Excellent service and an easy to use…
Excellent service and an easy to use web site, staff in the phone are first class
2 novembre 2024
Réponse de Brightside Insurance
Hi Hils,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you and that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Confused previous customer
Despite using my Brightside account having been a previous customer to purchase this insurance, thew documents have not been linked to it and their own instructions contradict the one e-mailed document I have received from them. Hopefully things will be sorted.
10 novembre 2024
Réponse de Brightside Insurance
Hi Stuart
If you purchase a policy online the system won't recognise you've previously been insured with us. We can't see that you have an online account registered with us currently. If you need any help or have any questions please call us on 0344 902 8345.
very helpful easy to talk to
2 novembre 2024
Réponse de Brightside Insurance
Hi Martin,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you and that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Little Dave.
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you. We appreciate your positive feedback.
Thanks
Saz
Very easy to set up
Very easy to set up, reasonable price all things considered. Obviously, no claims etc as yet but so far so good!
2 novembre 2024
Réponse de Brightside Insurance
Hi Mrs Thomas,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you and that we were able to quote you with a competitive premium. We appreciate your positive feedback. Thank you for your custom.
Saz
Réponse de Brightside Insurance
Hello,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that we were able to quote you with a competitive premium. We appreciate your positive feedback. Thank you for your custom.
Saz
Advisor very good but increase unacceptable
Advisor very good, helpful and efficient. One problem was my insurance went up by over £100 because our car was damaged when parked in a car park by another driver when we weren't even in the car. No claim was made by us as all repairs were covered by the other drivers insurance, so why did my premiums increase by so much? It's unfair!!!
1 novembre 2024
Réponse de Brightside Insurance
Hi Rita
Thank you for sharing your experience with us. We understand you didn't make a claim through your own insurance but we still need to include any incident's your vehicle has been involved in whether it's fault or not fault which can affect insurance premiums.
Thank you
Sian
Quick and straightforward
Quick and straightforward to complete relevant paperwork/information.
8 novembre 2024
Réponse de Brightside Insurance
Hello
Thank you taking the time to leave a review and share your experience us. We're happy to hear you found everything straightforward.
Sian
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