Great experience with Brightside. I needed unoccupied home insurance and had struggled with finding the right cover for our circumstances. I spoke to Jamie who was excellent & found me just what I nee... Voir plus
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Advisor very good, helpful and efficient. One problem was my insurance went up by over £100 because our car was damaged when parked in a car park by another driver when we weren't even in the car. No... Voir plus
L'entreprise a répondu
Efficient and good on line communication. Uploading documents easy however whilst waiting for my NCB confirmation from my previous insurance company received too many emails reminding me to upload t... Voir plus
L'entreprise a répondu
I had to renew my Policy and my old insurer wanted to add over £350 to my premium because I got a speeding fine (37 in a 30mph). When I got a quote from Brightside it came out over £400 cheaper than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Brightside is starting to change the face of insurance in the UK through products like Brightside car insurance. We have great people, unrivalled insurance expertise and innovative technology – and we’re backed by the biggest names in insurance. We really are a great choice for your insurance.
Coordonnées de contact
BS35 4BL, Bristol
- 0333 414 9085
- brightsideinsurance.co.uk
4,3
Excellent
14 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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Excellent Value for money. Saved £400
I had to renew my Policy and my old insurer wanted to add over £350 to my premium because I got a speeding fine (37 in a 30mph). When I got a quote from Brightside it came out over £400 cheaper than my existing Insurer after adding the 3 points!
8 novembre 2024
Réponse de Brightside Insurance
Hi Mark
Thank you very much for your 5 star review. We're so pleased to hear was we're able to offer you a competitive price. Thank you for choosing Brightside.
Sian
Everything went smoothly.
7 novembre 2024
Réponse de Brightside Insurance
Hi Nick
Thank you for your 5 star review. It's great to hear you had no issues setting up a policy with us.
Sian
You were nice and easy to deal with and…
You were nice and easy to deal with and reasonably priced 👍
7 novembre 2024
Réponse de Brightside Insurance
Hi Richard,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you and that we were able to quote you with a competitive premium. We appreciate your positive feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Okkes,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Virginijus.
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Very easy to set up online and then…
Very easy to set up online and then upload documents
2 novembre 2024
Réponse de Brightside Insurance
Hi Michael,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you. We appreciate your positive feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Jason,
Thank you for taking the time in leaving us a review. We're pleased to hear that it was an easy process for you. We appreciate your positive feedback.
Thanks
Saz
very easy to set up
4 novembre 2024
Réponse de Brightside Insurance
Hi J Case,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you. We appreciate your positive feedback.
Thanks
Saz
It took a while to navigate to the…
It took a while to navigate to the correct site location for the appropriate information, but found the right information.
2 novembre 2024
Réponse de Brightside Insurance
Hi Patrick,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were able to locate the information you were looking for. We appreciate your positive feedback.
Thanks
Saz
All the people I spoke to were very helpful and pleasant
2 novembre 2024
Réponse de Brightside Insurance
Hi Mrs Davis,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Joining Brightside was simple
Joining Brightside was simple, quick and efficient,not to forget value for money.
1 novembre 2024
Réponse de Brightside Insurance
Hi William
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with Brightside!
Kind regards
Leanne
Plightnes friendly and plesent I would…
Plightnes friendly and plesent I would give them 10 out 10 was impressed with the way I was treated
1 novembre 2024
Réponse de Brightside Insurance
Hi Brenda,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Amin,
Thank you for taking the time in leaving us a 5 star review. We appreciate your positive feedback.
Thanks
Saz
Great support by WebChat
I've use WebChat to contact for assistance to update car insurance policy. I've got great support, clear communication and responsivnes.
30 octobre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Konrad,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided through our webchat service. We appreciate your positive feedback.
Thanks
Saz
Needed to amend my direct debit date
Needed to amend my direct debit date, the person who helped me was brilliant and efficient.
This is a new policy that I have but so far so good
30 octobre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Ben,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback and we're glad to hear you've had a positive experience with us. Thank you for your custom.
Saz
Excellent Service
Needed to make an amendment to my policy. Contacted Churchill direct through webchat and Mable was so helpful and sorted my issue out straight away. Excellent service
30 octobre 2024
Avis spontané
Réponse de Brightside Insurance
Hello,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Total RIP-OFF !!!
Total RIP-OFF!
I had a very disappointing experience with Brightside Insurance. I was with them for only one month before terminating the policy, during which I was charged an extremely high amount. When I decided to cancel early, I was informed that I needed to settle an outstanding amount. I requested a double-check of the amount, and the agent confirmed that they had both verified it internally and cross-checked it with the underwriter.
However, after I settled the amount, they informed me a week later of a new outstanding balance. I filed a complaint with their customer service, but the final response provided neither reflected the truth nor offered any help in resolving the issue. It feels like a complete scam.
Based on my experience, I strongly advise others to avoid Brightside Insurance. They are unreliable and seem more interested in taking your money than providing reasonable service.
Update: I tried to talk with the FOS, but they said it's too late for them to react...
I wasted the time to liaise with the misleading/wrong info from the insurer's final response...
3 novembre 2023
Avis spontané
Réponse de Brightside Insurance
Hi Billy
Thank you for taking the time to share your experience. I’m really sorry to hear that you was charged a high amount to cancel your policy. The cancellation charges are confirmed in the terms and conditions of the policy. However, I understand how frustrating this must have been once you had already settled the balance. I can see you have logged a complaint with us already. If you're not happy with the final outcome, you have the right to take your complaint to the financial ombudsman within 6 months.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Chris
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided. Thanks for insuring with Brightside!
Kind regards
Leanne
Very competitive price
Very competitive price
Quick at answering phone
Reassuring answers to queries
22 octobre 2024
Réponse de Brightside Insurance
Hi Raymond
Thanks for taking the time to leave us a 5 star review! We're pleased to hear we was able to quote you a competitive premium and you're happy with the service provided. Thanks for your positive feedback.
Kind regards
Leanne
Emma S sorted out my van renewal and…
Emma S sorted out my van renewal and changed my policy as requested very quickly
29 octobre 2024
Avis spontané
Réponse de Brightside Insurance
Hi John
Thanks for taking the time to leave us a 5 star review! We're pleased to hear you're happy with the service provided by Emma. Thanks for renewing with Brightside!
Kind regards
Leanne
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