Great experience with Brightside. I needed unoccupied home insurance and had struggled with finding the right cover for our circumstances. I spoke to Jamie who was excellent & found me just what I nee... Voir plus
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Lisez les avis des autres
Advisor very good, helpful and efficient. One problem was my insurance went up by over £100 because our car was damaged when parked in a car park by another driver when we weren't even in the car. No... Voir plus
L'entreprise a répondu
Efficient and good on line communication. Uploading documents easy however whilst waiting for my NCB confirmation from my previous insurance company received too many emails reminding me to upload t... Voir plus
L'entreprise a répondu
I had to renew my Policy and my old insurer wanted to add over £350 to my premium because I got a speeding fine (37 in a 30mph). When I got a quote from Brightside it came out over £400 cheaper than... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Brightside is starting to change the face of insurance in the UK through products like Brightside car insurance. We have great people, unrivalled insurance expertise and innovative technology – and we’re backed by the biggest names in insurance. We really are a great choice for your insurance.
Coordonnées de contact
BS35 4BL, Bristol
- 0333 414 9085
- brightsideinsurance.co.uk
4,3
Excellent
14 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
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My experience with Brightside Insurance…
My experience with Brightside Insurance was great, I could speak to a human being, I was able to get a copy of my contract in a hard copy which I greatly appreciated and the cost of the insurance was very good. Thank you.
18 octobre 2024
Réponse de Brightside Insurance
Hi Geraldine,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided and that we were able to quote you with a competitive premium. We appreciate your positive feedback. Thank you for sharing your positive experience with us and thank you for your custom.
Saz
As insurance companies go
As insurance companies go. OK but like to charge you for everything they can. Still one of the cheapest on the current market and polite on the phone.
21 octobre 2024
Réponse de Brightside Insurance
Hi Rob,
Thank you for taking the time in leaving us a review. We're pleased to hear that you were happy with the customer service provided and that we were able to quote you with a competitive premium. We appreciate your positive feedback. Thank you for your custom.
Saz
Price was good and easily found using…
Price was good and easily found using the Google page
20 octobre 2024
Réponse de Brightside Insurance
Hi Andrew,
Thank you for taking the time in leaving us a review. We're pleased to hear that we were easy to find through the Google website and that we were able to quote you with a competitive premium. We appreciate your positive feedback. Thank you for your custom.
Saz
Réponse de Brightside Insurance
Hi Linda,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Alison,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was a quick and easy process for you. We appreciate your positive feedback.
Thanks
Saz
I would recommend Brightside Insurance
I was very pleased with my quote. The contents of my policy is just what I wanted. Good service and good price. I would recommend Brightside Insurance to others
18 octobre 2024
Réponse de Brightside Insurance
Hi Steve,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that we were able to quote you with a competitive premium and that you were happy with the customer service provided. We appreciate your positive feedback. Thank you for your custom.
Saz
Complete scam
I had a very disappointing experience with Brightside Insurance this summer. I was with them for only two weeks, during which I was charged an extremely high amount. When I decided to cancel early and switch to another provider, I was assured that I’d receive a refund for the unused period. However, once the refund was given back, a week later they reverted the amount from my account without authorization. I’ve tried reaching out to their customer service repeatedly, but they’ve been unresponsive, offering no help in resolving the issue. It feels like a complete scam. Based on my experience, I would strongly advise others to avoid Brightside Insurance. They’re unreliable and seem more interested in taking your money than providing good service.
Dear Leanne,
I work full-time without access to my phone, so please email me during work hours. The best time to reach me is after 6 PM.
Regarding the ombudsman, it’s funny you mention that this time round. I’ve already sent all necessary documents, and they will contact you soon to resolve this. I have more faith in them than Bright Side Insurance.
17 septembre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Arshnous
Thank you for taking the time to share your experience. I’m really sorry to hear that you're disappointed with the service . I understand how frustrating this must have been. I have tried to call you this morning but unfortunately not been able to get through. I can see you have registered a complaint with us already, if you're not happy with the final outcome of the complaint, you have the right to take the complaint to the financial ombudsman within 6 months.
Kind regards
Leanne
Réponse de Brightside Insurance
Good afternoon
Thank you for your kind words. It is great to hear we was able to quote you a competitive premium. I really appreciate you taking the time to share your experience with us.
Kind regards
Leanne
All done in minutes on my laptop
All done in minutes on my laptop, so even a 74 year old can do it.
18 octobre 2024
Réponse de Brightside Insurance
Hi Chris
Thank you for sharing your experience with us, I’m glad to hear you found our website easy to use. Thanks for insuring with Brightside Insurance!
Kind regards
Leanne
Efficient and good on line…
Efficient and good on line communication.
Uploading documents easy however whilst waiting for my NCB confirmation from my previous insurance company received too many emails reminding me to upload the document. I can only upload once I have received it so please don’t keep reminding me . I know I need to upload it by the date you provided, I can’t do it any quicker
Apart from that fine
15 octobre 2024
Réponse de Brightside Insurance
Good afternoon Julie
Thanks for taking the time to leave us your review. We're pleased to hear you're happy with the service and apologies if you have received multiple reminders regarding your NCB. Thanks for your positive feedback.
Kind regards
Leanne
Réponse de Brightside Insurance
Hi Steve,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you and that we were able to quote you with a competitive premium. We appreciate your positive feedback. Thank you for your custom.
Saz
I was impressed with the quote given…
I was impressed with the quote given and hope that it will continue to be reasonable in the future
14 octobre 2024
Réponse de Brightside Insurance
Hi Mr White,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that we were able to quote you with a competitive premium. We appreciate your feedback. Thank you for your custom.
Saz
Like
Like. The member of staff that I spoke to on this occasion was well up to the mark.
15 octobre 2024
Réponse de Brightside Insurance
Hi James,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your feedback.
Thanks
Saz
Réponse de Brightside Insurance
Hi Lee,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that it was an easy process for you in taking out a policy with us. We appreciate your feedback. Thank you for your custom.
Saz
This is my 3rd year with you & i have…
This is my 3rd year with you & i have no complaints, communication is great & the staff very professional, with easy to understand imfortmation, i had a slight issue that was resolved & all was great.
22 octobre 2024
Réponse de Brightside Insurance
Hi Stephen,
Thank you for taking the time in leaving us a 5 star review. We're pleased to hear that you were happy with the customer service provided. We appreciate your positive feedback.
Thanks
Saz
Very helpful
21 octobre 2024
Avis spontané
Réponse de Brightside Insurance
Hi Jack
Thank you for your 5 star review. We're glad to hear our team was helpful. Thank you for insuring with us.
Sian
Absolutely a first class service from…
Absolutely a first class service from start to finish would recommend to anyone.
14 octobre 2024
Réponse de Brightside Insurance
Hi Mike
Thank you so much for taking to time to leave us a review. It is great to hear that you had a good experience with us.
Sian
Cheapest I could find
Having had a horrendous quote from my last insurer I found Brightside through a comparison site, the quote was a highly competetive price and comprehensive cover.
20 octobre 2024
Réponse de Brightside Insurance
Hi Shaun
Thanks for taking the time to leave us a 5 star review! We're pleased to hear we was able to quote you a competitive premium. Thanks for insuring with us!
Kind Regards
Leanne
Insurance
Easy to find and select the type of insurance cover required for a competitive price.
20 octobre 2024
Réponse de Brightside Insurance
Good morning
Thanks for taking the time to leave us a 5 star review! We're pleased to hear we was able to quote you a competitive premium. Thanks for insuring with Brightside Insurance.
Kind Regards
Leanne
Réponse de Brightside Insurance
Hi Chris
Thanks for taking the time to leave us your review. We're pleased to hear you're happy with the service so far. Thanks for insuring with Brightside Insurance.
Kind Regards
Leanne
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