Very unreliable and un trustworthy. Caught them out on their lies on multiple occasions. I booked with this company and finished payment in July…my flight is in December. They also could not provide m... Voir plus
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Lisez les avis des autres
I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Voir plus
L'entreprise a répondu
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Voir plus
L'entreprise a répondu
I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Coordonnées de contact
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Royaume-Uni
- 020 8819 1111
- brightsun.co.uk
4,5
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 79 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful
Very helpful. Got me a very good deal.
Sandhya Kumari Was excellent.
Well appreciated.
6 février 2026
Réponse de Brightsun Travel
Dear Raj,
Thank you for your review.
It was great to get a five-star review from a valued customer like you. This will help us to maintain the continued growth of our business.
Warm Regards,
Brightsun Travel
Absolutely wonderful service and great …
Absolutely wonderful service and great prices going to india
6 février 2026
Réponse de Brightsun Travel
Dear Jasver,
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Warm Regards,
Brightsun Travel
Very efficient very polite and…
Very efficient very polite and excellent customer service.
6 février 2026
Réponse de Brightsun Travel
Dear Gurminderjit,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun Travel
I had a great experience
I had a great experience , jan she is very kind and helpful.
5 février 2026
Réponse de Brightsun Travel
Dear Charles,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun Travel
Terrible experience
Terrible experience. Bought flights, paid but no tickets arrived. Called them and asked for more money to release them. When I requested a refund they said it would take 25 days.
7 février 2026
Avis spontané
Réponse de Brightsun Travel
Dear Tim,
We were unable to locate any confirmed booking details in our system. Could you please email your booking reference number to info@brightsun.co.uk so that we can further investigate this matter?
We look forward to your response.
Shashank Thapa take all the hassle out…
Shashank Thapa take all the hassle out of arranging a flight tickets . Travel specialist, Shashank Thapa has experience and has a wealth of knowledge, he get the really good deal for us Thank you once again Shashank Thapa
5 février 2026
Réponse de Brightsun Travel
Dear Aasim,
Thank you for letting the community know that you had a nice booking experience with Brightsun Travel. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun Travel
Hello good morning im mukti i had…
Hello good morning im mukti i had bought qatar airways ticket form bright sun travail they are very good people and they gave us good response thank you bright sun travel
1 février 2026
Réponse de Brightsun Travel
Dear Mukhti Ram,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
What made your experience great?what is…
What made your experience great?what is the company honest,helpful and constructive thanks
2 février 2026
Réponse de Brightsun Travel
Dear Frederick Viegas,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Amazing service
Amazing service. We booked our Safari to Tanzania , Nisha was very responsive, kept us informed with various options. Great options on the flights .
3 février 2026
Avis spontané
Réponse de Brightsun Travel
Dear Sunil,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
It is with deep appreciation of the…
It is with deep appreciation of the services of Sandeep Sharma which makes a difference to our travel experience.
31 janvier 2026
Réponse de Brightsun Travel
Dear Ishrat,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Very easy to book my flight ticket and…
Very easy to book my flight ticket and the staff was very helpful from now on i don't have to go anywhere thanks Brighrsun travel
31 janvier 2026
Réponse de Brightsun Travel
Dear Arvind,
Learning about the pleasant experience you had with our business was very rewarding. We will strive to provide this level of service always. Thanks!
Warm Regards,
Brightsun
Réponse de Brightsun Travel
Dear Rashika,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Quick response, brilliant prices
Excellent, fast service - flight options confirmed within 30 minutes of request, better prices too compared with other agents and the likes of Google Flights etc.
30 janvier 2026
Réponse de Brightsun Travel
Dear Paul,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
Brilliant service from Parul and Priya
Parul and Priya were fantastic from the beginning. They were always on hand to take queries, messages and even accommodated last minute changes to our bookings.
Brilliant professionalism shown. Will definitely be using Brightsun again and Parul is definitely our go to guy for all holidays.
31 octobre 2025
Réponse de Brightsun Travel
Dear Manj,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Réponse de Brightsun Travel
Dear Gurdeep,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Réponse de Brightsun Travel
Dear Bijay,
Thank you for your review.
Getting positive feedback from the people we serve is always a joy. We hope to see you booking again with us soon!
Warm Regards,
Brightsun
Brightsun always gives us the best…
Brightsun always gives us the best price and service thanks Nilhal. For making our booking a pleasant one.
25 janvier 2026
Réponse de Brightsun Travel
Dear Harrison,
Thank you for your review.
We were delighted to see the wonderful things that you had to say about us and hope to be of service again soon.
Warm Regards,
Brightsun
Recently had holidays to Morroco with…
Recently had holidays to Morroco with family and there services was so good apart from slightly expensive but service received by there staff was worth this
24 janvier 2026
Réponse de Brightsun Travel
Dear Sudhir,
Thank you for your review.
We are pleased to hear that you were satisfied with the service you received from our team. We hope to help you with your next travel booking soon.
Warm Regards,
Brightsun
Janet was very polite n helpful as…
Janet was very polite n helpful as always very quick
22 janvier 2026
Réponse de Brightsun Travel
Dear Remedios,
Thank you for letting the community know that you had a nice flight ticket booking experience with Brightsun. This greatly boosted the morale of our sales team!
Warm Regards,
Brightsun
Helpful agent
23 janvier 2026
Réponse de Brightsun Travel
Dear Ishaq
Thank you for your review.
We are grateful you took the time out to help other customers trust in our services, like you have.
Warm Regards,
Brightsun
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