Brightsun Travel Avis 

Excellent service by Bhagesh, i have booked before from Brightsun, they are very proffesional.

Clear and precise from Amin Na

i’ve now reviewed the entire conversation and i need this escalated to a manager as a formal complaint.

my payment of £694.49 to Brightsun Travel was completed through Super Credit on 25 september 2026. i have the transaction confirmation showing it as paid.

after this payment your staff continued processing my booking, arranged a £50 name correction with British Airways and on 21 october provided my booking reference.

your representative explicitly told me this was my confirmation and that i could check in 24 hours before travelling and was “all good to go”.

you are now claiming that my booking was automatically cancelled because payment wasn’t received by 21 september.

if that is the case, why did your staff continue processing my booking and confirm my travel arrangements nearly a month after the alleged cancellation?

i relied on your confirmation that my flights were secured.

i am requesting that Brightsun honours my original agreed fare and restores or replaces the booking without additional cost to me.

please also provide the exact cancellation date, the airline’s ticketing deadline, confirmation of when you received my £694.49 payment, and an explanation of why your representative confirmed my booking on 21 october.

i am not accepting the revised £1,520.99 fare or agreeing to a refund as full and final settlement at this stage.

I always use Bright Sun for my holidays
My friend Sandeep has now left and I was a little disappointed
However Bhagesh helped me with my bookings he was very polite understanding and helpful
Got me a good deal and a good holiday
Thank you Bhagesh 🙏🙏🙏

Worst holiday ever !
Rahul & his colleague really messed up!!!

Title: Illegal practices, fake names, and zero empathy—Avoid Brightsun Travel
I am writing this review to warn the public about the shocking lack of ethics and deceptive trading practices of Brightsun Travel (which also operates under the trading name Holiday Sunsation). Do not trust this company with your hard-earned money.
We initially began discussing a premium holiday package valued at over £11,000 as a group in May 2026, and officially paid our £1,530 deposit in June 2026. This holiday was a future booking not scheduled to take place until July 2028. However, the moment our funds cleared, communication completely broke down. When we tried calling the agency on four separate occasions just to get basic updates, we could never get through to anyone. The main phone line redirected to an unbranded personal voicemail for someone named "Armani" with absolutely no mention of a travel company. Even when we tried chasing via Facebook, our actual travel agent, Lisa, was consistently unavailable, with them offering one excuse after another.
When we finally reviewed our documentation, we discovered a massive legal breach: despite paying for an all-inclusive package, the ATOL certificate they provided was strictly for a "Flight-Only" sale, leaving our expensive accommodation completely unprotected. This is a direct violation of UK Package Travel Regulations. Because of this fundamental failure of service and total lack of communication, the booking was officially cancelled in June 2026. After they repeatedly failed to return our funds, I followed this up with an official legal cancellation letter on 9 August demanding our £1,530 back.
Brightsun Travel completely ignored our cancellation, which forced us to flag the transaction with our bank. We also posted our negative experiences online to warn other consumers. The minute that review went live, they suddenly scrambled. On 30 September, they messaged us on Facebook Messenger begging us to take a call from the manager to get it "resolved."
When the main manager finally called, he went by the name "James" on the telephone, begging us for a second chance and asking us to take the reviews down "for now" while he fixed the package. Yet on WhatsApp, this exact same manager operates under the name "Jacob." Using fake names and aliases tells you everything you need to know about the complete lack of integrity at this business.
The moment we agreed to temporarily remove our feedback out of good faith, he completely went back on his word. He tried to quietly push a lower-tier, downgraded room package on us while still demanding the original premium price. When we reinstated our reviews, they sent defensive, corporate messages on WhatsApp trying to rewrite history, completely unaware that we have full screenshots of their text requests and a recording of the call where they literally admitted to texting us to have the reviews removed.
To make matters worse, this company has known from day one about my health situation. To be ripping off a customer who is battling cancer, and subjecting us to months of stressful silence, bait-and-switch room downgrades, and manipulative corporate games—all while withholding our £1,530—is absolutely despicable and lacks any human decency. They are a multi-million-pound company hiding behind fake names and trading aliases to rip off everyday consumers. Avoid them at all costs.

STAY AWAY. They took my money twice and gave me nothing.

I booked a ticket with this company TWICE in one day and paid both times. Did I get a ticket? No. Not one. Instead, they made me wait TWO HOURS, then calmly told me the price had gone up and there was "nothing they could do."

Nothing they could do? You took my payment! That is my money, and you held onto it while I sat there waiting for something that was never coming.

The customer support is a joke. Every agent told me something different, nobody knew what was going on, and nobody took responsibility. I was passed around with zero answers and zero solutions.

I paid in full and got no ticket, no refund, and no respect for my time. This is the worst experience I have ever had with a travel company, and I feel completely scammed. Do NOT book with them. If you value your money, go anywhere else.

Wonderful Holiday in Portugal – Highly Recommended!

We had a fantastic holiday in Portugal and were very pleased with the whole experience.

Our flights were on time, and the service was excellent. The airport transfers were also very well organised, with great service throughout.

The hotel was clean, and all the staff were very helpful, polite, and welcoming. The reception team were especially good at answering our questions, understanding our needs, and providing useful information whenever we needed it.

The location was excellent! As soon as you step outside, you are on the high street, with plenty of clubs, bars, and restaurants to choose from. The beach is also just a five-minute walk away, which was perfect.

Overall, we had a wonderful holiday and thoroughly enjoyed our stay. Everything was well organised, and the friendly service made our experience even better.

I would highly recommend this holiday to anyone looking for a great location, excellent service, and a relaxing break in Portugal!

We had an absolutely amazing trip to Sri Lanka, and I cannot thank Brightsun Travel enough for making it such a wonderful and memorable experience.

From the very beginning of booking our holiday right through to the last day, everything was organised beautifully and professionally.

Our experience became even more special the moment we arrived at the airport in Sri Lanka. Our guide was there to welcome us with beautiful flower garlands for both my wife and me, which was such a lovely and thoughtful gesture.

Our guide stayed with us throughout the entire trip as we travelled around Sri Lanka, making sure we were comfortable, well looked after and enjoying every moment. His hospitality and dedication really made a difference and allowed us to relax and fully enjoy this beautiful country.

The whole trip was seamless from start to finish, and the attention to detail was excellent.

A huge thank you to Brightsun Travel and our wonderful guide for making our Sri Lanka holiday so special. We returned home with fantastic memories and would highly recommend Brightsun Travel to anyone planning a trip to Sri Lanka.
Thanks Bhagesh at Brightsun for booking our trip

they are fraudster.
all reviews are fake
address are fake
working from india to fraud people in world
advertise low fare to grab your money after that asking for more money
i dont know how google is displaying traveasy and brightsun on google flight

be careful they will not reply if you file a police complain against them and you must have to open service not received case from your bank to get the funds back from them

Still these fraudster somehow working from uae but i filed complaint against them lets see

Customer service great, helpful, polite, friendly, Bhages make this trip possible with his advise and proffesional actitud

I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience overall. Thank you so much Bhagesh and BrightSun Travel. I’ll continue to use the service again in future.

Bhagesh u are great u organised our holiday was brilliant and the hotel was very excellent, the intercontinental hotel in Abu Dhabi was amazing and the management to all the staff was
Very helpful I would say 5* plus service

Very good service, good overall customer support
Highly recommended

I have been you suing bright sun for a very long time and never had any problems. Very helpful and informative

What amazing service given by Janet.She took all the trouble to get our family an amazing deal.Would definitely recommend others customers .

Amazing customer service from Nivedita , from start to finish & we had a holiday of a lifetime.
Great vibes, good food and best accommodations. Great memories

We had a wonderful experience booking our trip with Parul, who was incredibly helpful from start to finish. He took the time to understand all of our needs and went above and beyond to make sure everything was organised and that we were well looked after during our stay at the InterContinental Crete.

What really stood out was how attentive and caring he was throughout the trip. Parul regularly checked in with us to make sure everything was going smoothly and was always happy to help whenever we needed anything. It was reassuring to know that we could rely on him, even while we were away.

His attention to detail, communication and genuine willingness to go the extra mile made such a difference to our overall experience. We really appreciated all of his help and would definitely recommend Parul to anyone looking for a travel agent who genuinely cares about his clients.

Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At each step, you have helped us specifically when our flight to Cusco got cancelled and straight way Deepak ji booked next flight for us. The way you planned our itinerary made our trip even better. Your dedication and care for your customers are commendable. Thank you once again.