I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Voir plus
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Lisez les avis des autres
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Voir plus
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I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Voir plus
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals. Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in eve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Coordonnées de contact
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Royaume-Uni
- 020 8819 1111
- brightsun.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Nisha you’re the best and we are…
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At each step, you have helped us specifically when our flight to Cusco got cancelled and straight way Deepak ji booked next flight for us. The way you planned our itinerary made our trip even better. Your dedication and care for your customers are commendable. Thank you once again.
12 août 2026
Avis spontané
Réponse de Brightsun Travel
Dear Kingston,
Thank you so much for the wonderful 5-star review and for trusting Brightsun Travel with your holidays for the past 15 years. We’re delighted to hear that you enjoyed the South America itinerary and that our team’s care and dedication helped make your trip even more memorable. Your kind words and recommendation mean the world to us. We truly appreciate your continued trust and support, and look forward to helping you plan many more amazing journeys.
Good hospitality and information
Very good staff, well behavior and all information for all kind of flights, reasonable rates brings me to you.
Thank you very much
2 septembre 2026
Réponse de Brightsun Travel
Dear Tushar,
Thank you so much for your 5-star review and for appreciating our team’s hospitality and customer service. It’s wonderful to hear that our guidance made your flight planning experience easier and more comfortable. Your kind words truly mean a lot to us and motivate our team to continue providing the best possible service. We look forward to assisting you again on your next journey. Thank you for choosing us.
From start to finish very professional ls…
From start to finish very professionals and also helpful ready to help.
I will definitely keep in contact with them.
31 août 2026
Réponse de Brightsun Travel
Dear Mr Kurl,
Thank you for the 5-star review and for taking the time to share your experience with us. We are glad to know that you found our team professional, helpful, and always ready to assist. Your kind words mean a great deal to us, and we’re especially pleased to hear that you would like to stay in touch with us. We truly value your trust and look forward to assisting you again with your future travel plans.
Réponse de Brightsun Travel
Dear Subramaniam,
Thank you for your feedback and for the 5-star rating. We look forward to assisting you again with your future travels.
Good customer service
The customer service is good and the prices are reasonable too.
BUT it takes a long time to answer calls or put through to trainee who puts you on hold for every query/question you ask. Very annoying .
Finally I was through to experienced agent who fulfilled answered all questions snd provided various options and issued ticket in no time.
2 septembre 2026
Réponse de Brightsun Travel
Dear Pam,
Thank you for sharing your feedback with us. We are pleased to hear that you found our prices reasonable and that our experienced agent was able to address all your queries, provide excellent options, and issue your ticket quickly. However, we do apologise for the initial frustration you experienced and truly appreciate your patience and your valuable feedback, which helps us continually improve our services. We hope to welcome you back for a much smoother booking experience in the future.
excellent treatment
After the excellent treatment I received last year when I asked Danny to organise a holiday to Egypt, I had no hesitation to ask Danny at Brightman to organise this year's holiday which he did, once again he took care of all the paperwork including the boarding passes, seats,and baggage. I cannot thank them enough ,brightsun are providing a first-class service. I would highly recommend brightsun really nice people who will treat you with respect 10/10 for service.
2 septembre 2026
Réponse de Brightsun Travel
Dear Sally,
Thank you so much for your fantastic review and for choosing Brightsun once again. We are happy to know that Danny and the team were able to make your travel arrangements smooth and hassle-free. Your kind words, recommendation, and 5-star rating mean a lot to us. We truly appreciate your continued trust and look forward to helping you with many more wonderful trips ahead.
Lovely people around specailly janet is…
Lovely people around specailly janet is the one i have experienced for the last 3 years is doing a very good job always helpfull and speak in a kind manner. Thank you, CHEERS
1 septembre 2026
Réponse de Brightsun Travel
Dear Jose,
Thank you so much for your kind words and for choosing Brightsun for your travels over the past three years. We truly value your loyalty and the trust you place in us to help plan your journeys. We look forward to being part of many more memorable travels in the years to come.
Réponse de Brightsun Travel
Dear Richard,
Thank you for taking the time to share your feedback with us and for the 5-star rating. We look forward to assisting you again with your future travels.
My agent Shahrukh was most helpful and…
My agent Shahrukh was most helpful and understood exactly what I wanted to form my itinerary to Kerala and even sorted out better flight times when the airline made flight changes
Will definitely use Brightsun in the future
1 septembre 2026
Réponse de Brightsun Travel
Dear Mr Sanjiv Bhalla,
Thank you so much for your wonderful feedback! We’re delighted to hear that Shahrukh was able to help create the perfect Kerala itinerary for you and assist with the flight changes, ensuring you got exactly what you needed. Thank you for choosing Brightsun, and we look forward to helping you plan many more memorable journeys in the future.
Excellent service and resort knowledge…
Excellent service and resort knowledge from Deepak Shah and team
30 août 2026
Réponse de Brightsun Travel
Dear Ravindra,
Thank you for your wonderful feedback. Providing knowledgeable, personalised and high-quality service is at the heart of our customer experience, and we are delighted to know that Deepak and the team were able to deliver this throughout your journey. We truly appreciate your kind words and look forward to assisting you again in the future.
Beware the company can scam you
Beware. This company is very unreliable and can scam you.
Update 7 September, I have received my refund/2026, after the deduction.
Update September 05/ 2026
Still no refund, Do not trust this company. This is an unreasonable company.
Where is my refund.
Update 31 st aug 2026
( an email came only after I called and told them to refund. Then I have to tell them to email. that too not from a trusted source. There is no Airfare or ticket details mentioned, just an amount that they have deducted and told me this is the refund. )
Updated 30 Aug 2026
I just made a payment to this company still not received any emails regarding my flight. It just took the payment.
30 août 2026
Avis spontané
Réponse de Brightsun Travel
Dear Vinner Jose,
We take claims of fraud very seriously, so we want to clarify the facts of this booking for anyone reading this review. Our records show that at checkout, a non-refundable product was selected called ‘refund shield'. This is clearly disclosed at the time of booking.
We want to be fully transparent about what happened with this booking. Your flight itself was refunded in full, and based on your own timeline above, that refund was completed within about a week of your original booking date. A company operating fraudulently would have no reason to process a full flight refund that quickly.
We've been in business for 40 years, operating in four different points of sale and stand by applying our policies consistently and fairly. We understand it can be frustrating when an add-on product isn't refunded even though the main booking is, but ultimately we have not engaged in any unfair practices.
Superb Service given by Operator Mr Bhagesh
Superb Service given by BHAGESH, he appears to me very Experienced , knowledgeable & Polite to advise the customer appropriately according to the need .
28 août 2026
Avis spontané
Réponse de Brightsun Travel
Dear Dr. Chadha,
Thank you so much for taking the time to share your wonderful feedback and for awarding us a 5-star rating. We are delighted to hear about your positive experience with our agent, Mr Bhagesh, and to know that he was able to understand your requirements and advise you appropriately. We will be sure to share your lovely feedback with Mr Bhagesh and the team. We look forward to assisting you again soon!
Great Experience
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals.
Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in every stage and provided me with latest updates.
Hoping to book another a great deal with Brightsun for the next vacation!
Jit
24 août 2026
Avis spontané
Réponse de Brightsun Travel
Dear JIT,
Thank you so much for the 5-star review and for your continued trust in Brightsun Travel. We’re delighted to hear that you have enjoyed our competitive deals and that you’re happy with the support our agent, Nivedita, provided throughout your recent holiday. We’ll be sure to share your kind words with her. Looking forward to helping you plan many more memorable holidays in the future!
Exceptional Service
Exceptional service provided by Parul (Holiday Butler), communicated everything in detail when booking, provided support throughout the holiday with reminders to ensure everything ran smoothly and stress free.
Will continue to book my holidays with Parul/Brightsun Travels.
27 juillet 2026
Avis spontané
Réponse de Brightsun Travel
Thank you so much for your wonderful review, Ilesh!
It was a pleasure assisting you with your holiday, and we are so delighted to hear that you felt supported throughout. We truly appreciate your continued trust in Parul and Brightsun Travel, and look forward to helping you plan many more memorable holidays in the future.
Unhelpful and frustrating
Dealing with this company is so frustrating. When they want our money they are very quick to put deadlines on payments. However when it is the consumers turn to get a refund, they delay to the extent that the consumer ends up in financial turmoil. Having received the refund from the airline a couple of months ago, we are still chasing Brightsun travel for our refund. every time we call, we are made to speak to somebody different however they are consistent in saying we will refund within 12 hours. Their 12 hours never arrive. How do they run their business. Unacceptable behaviour is also shown when speaking to them on the phone. Their staff are very rude and treat the consumer as if they don't have rights. they don't record their calls either so then there is a lack of evidence when complaining. We are still awaiting our refund.
3 août 2026
Avis spontané
Réponse de Brightsun Travel
Dear Mohammed Patel,
The concerns raised in this review have been noted and we would like to investigate the matter further.
Unfortunately, we have been unable to identify your booking based on the information provided in your review.
To help us locate your booking and review your concerns, please email your booking reference (PNR), passenger name, and contact details to info@brightsun.co.uk, or send them to us via a private message on Trustpilot. Please include "Trustpilot Review – Mohammed Patel" in the subject line of your email to help us locate your booking more quickly.
Once we receive the required information, we will review your case as a priority and provide you with an update as soon as possible.
Réponse de Brightsun Travel
Dear Ghulam,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Oswon,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Booking the trip
Booking the trip: it was easy and the staff was prompt at replying and communication. We find the price offered slightly better from online, however I feel that not enough options were suggested for hotels. For example, the old town hotel that was booked for us was terrible, I feel like we should have been given a few options and may be better ones.
The other resort Sherwood Lara exclusive was excellent.
Regarding flights, it was not recommended to do online check in before therefore we had to pay 20 euros at the airport. I think if I had booked the flight myself, I must receive the email from airlines suggesting/ offering online check in. (Saving the 20 euros)
Regarding inter hotel transfer, we paid 40 euros.
That was more that we were informed.
I tried contacting the what's app regarding airport transfer-a few hours before return flight. There was no response at all from your team.
I wish to book with you again but I may be a little more vigilant.
26 juillet 2026
Avis spontané
Réponse de Brightsun Travel
Dear Saba Javed,
Thank you for taking the time to share your feedback. We are very sorry to hear that parts of your holiday did not meet your expectations.
We take your comments extremely seriously, particularly regarding the hotel recommendations, the airport check-in charge, the transfer costs, and the lack of response to your transfer enquiry before your return flight. This is not the level of service we aim to provide.
We would appreciate the opportunity to discuss your experience with you directly so we can fully understand what happened and work towards a suitable resolution. A member of our management team will be in touch with you shortly.
Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve our service, and we hope to restore your confidence in Brightsun Travel.
What lovely staff to deal with
What lovely staff to deal with always very helpful, in particular Bhagesh who went above and behind to help us with our package to the Caribbean in July 2026. He is already helping us sort out our hoilday from December 2026.
22 juillet 2026
Avis spontané
Réponse de Brightsun Travel
Dear Neena,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
I have used Brightsun several times and…
I have used Brightsun several times and now they are my go to company for bookin holidays. their service seems to improve every time, very personal and proactive. i can only say good thinks about Brightsun and my dedicated team member - Nisha Maradia is outstanding. even whilst I am aborad she engages and resolves problems at my holiday/flights.
17 juillet 2026
Avis spontané
Réponse de Brightsun Travel
Dear Sanjay,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
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