I always use Bright Sun for my holidays My friend Sandeep has now left and I was a little disappointed However Bhagesh helped me with my bookings he was very polite understanding and helpful Got m... Voir plus
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Lisez les avis des autres
Nisha you’re the best and we are definitely recommending Brigtsun travel to our friends. Past fifteen years we are enjoying our holidays, thanks to Brightsun. Trip to South America was magical. At eac... Voir plus
L'entreprise a répondu
I just want to appreciate Bhagesh, who was really helpful, great and quick. He supported me throughout the booking and answered all the necessary questions and queries I had. I had a great experience... Voir plus
We have always booked our tours/flights through Brightsun Travel as they have been competitive in the deals. Our recent holiday went so smoothly, a special thanks to Nivedita who assisted me in eve... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Established in 1986, Brightsun has become a trusted and reliable travel brand, serving 2.5 million customers a year, to global destinations. With our high sales volumes, we contract and negotiate directly with airlines and hotels, and therefore offer fantastic value airfares and holiday packages to our customers. We service the B2C, leisure and corporate markets. We're proud to be rated excellent on Trustpilot for our 24/7 friendly and expert customer service.
Coordonnées de contact
14 Hanworth Road, Middlesex, TW3 1UA, Hounslow, Royaume-Uni
- 020 8819 1111
- brightsun.co.uk
4,6
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good service by Rochin Thapa
1 juillet 2026
Réponse de Brightsun Travel
Dear Vinodray,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Appreciate the service and support…
Appreciate the service and support given by Shashank Thapa for our booking
1 juillet 2026
Réponse de Brightsun Travel
Dear,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Holiday to Rhodes
Booked a trip to Rhodes with Parul Jadav and from the time of enquiring to confirming the booking, Parul was extremely helpful, provided some recommendations and was professional. I’ve booked a few holiday via Parul and highly recommend him and Brightsun Travel.
I had a few extra requests and Parul emailed the hotel in advance to get these in place.
10/10 for everything. Thx Parul ◡̈
23 juin 2026
Avis spontané
Réponse de Brightsun Travel
Dear Meenu,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Made me choose the right hotel and…
Made me choose the right hotel and Sandiha was very helpful
29 juin 2026
Réponse de Brightsun Travel
Dear Bashir,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Sandyia booked our flight from india to…
Sandyia booked our flight from india to uk, it was great experience with her. I would highly recommend.
29 juin 2026
Réponse de Brightsun Travel
Dear,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
The customer service was very…
The customer service was very respectful and very helpful.
15 juin 2026
Réponse de Brightsun Travel
Dear Bibi,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Great customer service by Simian
18 juin 2026
Réponse de Brightsun Travel
Dear Patel,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Very disappointing customer service…
Very disappointing customer service experience with Brightsun
I have had a very disappointing experience dealing with Brightsun, especially regarding date changes after departure.
My concern is that Brightsun regularly charges a fare difference for date changes even when the same class of service/fare bucket is available on the new travel date. When we check the availability through the GDS, the same fare/class appears available, but Brightsun still applies an additional fare difference without providing a clear explanation.
I am not blaming the Brightsun agents personally, as they may be following the process or information provided to them. However, the real issue is the lack of proper support and transparency. When we ask Brightsun to check with the airline and explain why a fare difference is being charged despite the same fare being available, there is no clear answer or resolution.
For a travel company, customer service and proper communication are extremely important. Customers expect accurate information and support, especially when charges are involved. Unfortunately, my experience has been frustrating due to the lack of explanation and accountability.
I hope Brightsun improves their customer service process and provides better clarity when handling fare rules and date change requests.
22 juin 2026
Avis spontané
Réponse de Brightsun Travel
Dear Alexander,
We take customer feedback seriously and are committed to addressing the concerns you've raised to help prevent similar issues from occurring in the future.
To assist us in thoroughly investigating this matter, could you please provide any additional details regarding your experience, including booking references, your contact details or any other information you believe may be helpful? The more information you can share, the better we can understand what occurred and work toward an appropriate resolution.
If you have any further questions or require additional support, please do not hesitate to contact our Customer Support team at info@brightsun.co.uk.
Great service as always
18 juin 2026
Réponse de Brightsun Travel
Dear Paul,
Thank you for sharing your positive booking experience with Brightsun Travel. We are delighted that our team found you a great flight price. We look forward to assisting you with your next flight or holiday booking.
Warm Regards,
Brightsun Travel
Review
I used this travel agent called Bright sun Travel for my second holiday. I received a very prompt responses, very professional, very good price, very good guidance, very informative, very supportive, very understanding of our needs , booking process was very easy and smooth, excellent service. I can't recommend them enough specifically Parul and Denny. They are very good hard working and valuable members of staff for this company. Very strongly recommended and I will definitely book with them in future.
19 juin 2026
Avis spontané
Réponse de Brightsun Travel
Dear Devyani,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Best travel company ever!
Can honestly say, the best travel company ever. Organised us the most magical trip where we couldn't find anything close to our tight budget. The team were so thorough and consistent with communication, even checking in on us while we were out there to ensure we arrived safely. Everything sent in very easy format too. The booking process was so easy and seamless and the service was truly the best!
31 mai 2026
Avis spontané
Réponse de Brightsun Travel
Dear Pooja,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Rahul is so good n friendly and always
Rahul is so good n friendly and always
Picks up phone with kind n quick reply
Yes I will try n give him plenty of business
Thanks
Naren Dadia
17 juin 2026
Réponse de Brightsun Travel
Dear Naren,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
very nice n clear service easy to whats…
very nice n clear service easy to whats app and call . just slightly expensive i found even with a deal but no hassle no issues .
16 juin 2026
Réponse de Brightsun Travel
Dear Pablo,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
Hello
Hello, you have charged more amount for the tickets this time.Earlier you gave tickets for some what lesser price after discussion i.e after showing other agencies ptices.
13 juin 2026
Mr BEYRAMI
It was a good experience for me to book my flight and hotel with brightsun and Dani was a very helpful and friendly respectful person
12 juin 2026
Réponse de Brightsun Travel
Dear Shaban,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
Réponse de Brightsun Travel
Dear Khim,
We were really pleased that your experience booking with Brightsun Travel was so rewarding. We always strive to make booking flights and holidays as easy and affordable as possible and look forward to helping you plan your next trip. Thank you!
Warm Regards,
Brightsun Travel
Safari and beach Kenya holiday
Our group of 10 had amazing trip to Kenya. From the day of booking to getting back everything thing was smoothly handled.
Service with Deepak Shah was excellent. He was always polite, helpful and friendly.
14 juin 2026
Avis spontané
Réponse de Brightsun Travel
Dear Anita,
Thank you for such positive feedback about Brightsun Travel’s customer service.
It is always a pleasure to receive such good reviews about our flight and holiday booking services directly from the people we serve. We hope to help you plan another trip again soon!
Warm Regards,
Brightsun Travel
The experience was great as sharukh was…
The experience was great as sharukh was very knowledgeable, polite and had alot of patience.
11 juin 2026
Réponse de Brightsun Travel
Dear Saloni,
Thank you for your kind feedback about Brightsun Travel.
Thank you for taking the time to share your experience and helping other customers feel confident in choosing our travel booking services.
Warm Regards,
Brightsun Travel
It was one of the worst experience of…
It was one of the worst experience of my travelling life.No help from your team
11 juin 2026
Réponse de Brightsun Travel
Dear Nicum,
If your review is regarding your Qatar Airways flight refund, we would like to inform you that our team has already processed your refund. We appreciate your patience and understanding.
Réponse de Brightsun Travel
Dear Welly,
Thank you for your wonderful feedback about Brightsun Travel.
We were delighted to read the complimentary comments that you made about Brightsun’s booking experience and customer service. We hope to be of service again very soon.
Warm Regards,
Brightsun Travel
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