Really smooth process. They weren’t the absolute highest quote I received, but they were much better than the big-name sites, and I’d read reviews about some higher quotes on other sites being reduc... Voir plus
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Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
They were great and helped me resolve a problem I had unlinking iCloud from the phone I sent them. And they paid the full quote given online straight into my bank, unlike other phone buying companies.... Voir plus
Great experience overall. I sent in a device under the faulty power category and, although there was a bit of initial confusion during inspection, the team handled everything professionally when I... Voir plus
Best experience I’ve had selling a phone. The full process was fast from start to finish (3days). I got the exact price I was offered online paid into my bank the same day the phone was delivered to... Voir plus
À propos de l'entreprise
À propos de Broken Fones
Écrit par l'entreprise
Welcome to Broken Fones, a leader in the UK mobile buy-back market. We specialize in purchasing phones that may have cosmetic damage but remain fully functional. Our mission is to offer fair and competitive prices, ensuring every device’s true value is recognized.
At Broken Fones, we are deeply committed to sustainability. By extending the life of mobile phones, we contribute to a greener, more eco-friendly future. Our Trustpilot reputation showcases our unwavering dedication to transparency, efficiency, and customer satisfaction.
Join us and discover your phone’s worth with a trusted partner that values both your device and the planet.
Coordonnées de contact
259 Hospital Street, B19 2YF, Birmingham, Royaume-Uni
- hello@brokenfones.com
- brokenfones.com
4,9
Excellent
554 avis
N'a pas répondu aux avis négatifs
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Very poor service will not recommend to use them
Posted the phones 2 weeks ago received email that they receive the phone but no payment received till today does not reply to there email and have no other way to contact them
5 mars 2025
Réponse : Broken Fones
Hi Faheem,
Thank you for your feedback.
Here’s a summary of your order:
Order Created: 05/03/2025
Device Received: 11/03/2025
Returned to Sender: 25/03/2025
When you placed the trade-in, you selected the Faulty - Powers On condition. However, upon inspection, our technicians found that your phone was stuck in Restore Mode due to a faulty motherboard. This condition doesn’t meet any of our trade-in criteria.
We sent you an email at the time with details and options, but unfortunately, we didn’t receive a response. As per our policy, when we don’t hear back within 14 days, we automatically return the device.
Please note, we offer support via Email, WhatsApp, and Telephone, all listed clearly on our website. We’re always here to help and happy to clarify anything further.
Kind regards,
Adam
BrokenFones Support Team
Offered and paid 45% higher than other…
Offered and paid 45% higher than other recycles. Very satisfied with the service. Postage was also free.
12 mars 2025
It was very easy to set everything in…
It was very easy to set everything in motion on the website. Sending my phone was a doddle with the prepaid label, box and post bag. Dropped it off at the post office on Thursday, next day the phone was received, OK’d and money transferred to my account! Brilliant, thank you for the service.
12 mars 2025
Offered and paid a good price
Offered and paid a good price, much more that wha I thought. Money was in my account same day as delivery as ke receiving reminders.
12 mars 2025
Will definitely recommend if you are…
Will definitely recommend if you are selling broken iPhones as mainly they are buying iPhones, I had some google phones but they refused to buy. Overall good experience
12 mars 2025
Very happy with the service received
Very happy with the service received, they also provided data wipe service free of charge. I got paid same amount.
12 mars 2025
Hassle free service
Hassle free service. They delivered exactly what they promised. Will recommend to everyone.
12 mars 2025
Sent phone using my own special…
Sent phone using my own special delivery and got paid next day, I needed money so used fast postage. They paid me full quoted price but not awarded money by or special delivery.
12 mars 2025
Couldn’t have been easier to do
Couldn’t have been easier to do. Simple instructions to follow and taking it to the post office saved the need to print off labels.
12 mars 2025
Very fast and reliable service from…
Very fast and reliable service from BrokenFones. I received the bank transfer the same day they received the phone. Very easy process and I was informed at every stage with an email.
12 mars 2025
Very easy and fast service
Very easy and fast service. Not sure you need to do anything differently to be honest it was first class all the way through.
12 mars 2025
Good value offered for device…
Good value offered for device condition. Device checked within an hours of being received and money paid same day, at the agreed upfront value. Cannot fault the service and will use again in the future.
12 mars 2025
Excellent service
Excellent service. Received postage pack within a day. Received payment the day they received my phone. Very amazing service
12 mars 2025
Easy to deal with
Easy to deal with. Progress report throughout the process. Right up to confirming payment.
12 mars 2025
Excellent communication and fast…
Excellent communication and fast service. Clear instruction which can be easily followedz full price received within couple of hours.
12 mars 2025
Excellent service and communication…
Excellent service and communication from start. Sent phone in one day and after 3 days payment came. Very speedy service.
12 mars 2025
Very speedy service
Very speedy service, great price for my phone. I was actually paid over than quoted price. 100% recommended.
1 janvier 2025
Great service
Great service. I have used other phone recycler but they failed me. Brokenfones’s service was quick and no problem faced during inspection etc.
12 mars 2025
Excellent experience
Excellent experience. Sold my iPhone to them. It was very quick service no haggling, paid price quoted and received payment on same day.
12 mars 2025
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