BROKERSURE LIMITED Avis 

I took out a travel insurance policy and was e mailed the policy documents.I prefer to take paper copies and e mailed asking for them to be sent by post.Within one hour my e mail was responded to promising to send the documents by post.Hopefully if I need to claim, then the efficiency will be the same.

Title: Left stranded in the dark, then claim rejected on bad advice.

I am absolutely appalled by the lack of care and dishonest advice from Allsafe Travel Insurance. While on holiday, we needed urgent assistance, but they intentionally delayed us until the final hour. They left us completely in the dark, giving zero information about what would happen next, which completely ruined our trip and caused massive stress.
To make matters worse, once we returned home, they specifically advised us to submit a claim for curtailment to recover our lost days. Following their exact guidance, we submitted the paperwork, only for them to turn around and reject the claim immediately. They drag their feet when you need help, offer terrible guidance, and then use technicalities to deny payouts. Do not trust this company with your holiday peace of mind.

I took out travel insurance via Fit2travel for a 14 day holiday to Greece, never knowing that I would be dealing with Brokersure, it was never mentioned. The cost £252.66. I then needed to cancel the holiday but booked another 10 day holiday, this time to Tunisia. I contacted what I thought was Fit2travel to see if I could transfer the policy. A reply came from Brokersure. It stated that I could if I paid an additional £915.98 ! My new policy for the shorter 10 day holiday would now cost £1,168.64 with Brokersure!. I cancelled the policy immediately and took out a new policy with a reputable company and it cost me about the same as my original policy with Brokersure. I doubt that Brokersure will offer any refund on my original payment, they don't seem to be the sort of company that would do that and I've heard nothing from them since cancelling the policy. Needless to say I won't be asking Fit2travel to quote for travel insurance in the future.

I purchased travel insurance and paid on 14th May 2026 £58.77. I thought it was with direct-travel, but apparently it was with Brokersure Ltd. I had no email, no documents and so no insurance. I am having to buy insurance all over again. Do not use this company. They took my money and I have been left with no insurance.

Due to an error on filling out form online age 68 instead of 86 ! The policy could not be amended due to age limit
Staff answered emails promptly and quickly refunded in a few hours

I would rate this lower but 1 star is the lowest I can give. I wish I’d read the reviews before wasting my time trying to get travel insurance with them. Customer service team are very unhelpful, rude and quite aggressive. I asked for a manager to call me back to discuss but she appeared to have received the same training!!

I have now got insurance from a reputable and helpful company. I would never contact this broker again and advise others to shop around.

Very helpful with my questions about travel insurance. The person on the phone knew what they were talking about and called me back when they said they would.

This is basically a spam, because they are not honest people. So better stay away.

I would rate lower however initially when purchasing the policy and before going on my holiday, The email had stated it was with Direct travel but when I did contact, the customer agents/service was helpful. However whilst on holiday I had a small accident/injury where I had to seek medical attention and paid. Once back from my holiday in the first week of August, I submitted a claim via the right path online portal. That wasn’t the easiest and long story short, til this day I am still awaiting a response and some of the monies back for my claim. I emailed twice with no response then called two weeks ago after it went past the estimated date by 7 day (working days may I add) that also changed which thankfully I had taken a photo of the dates changing and told it was in queue to be reviewed. It’s been 6 weeks and nothing! I took the policy due to my health conditions to be covered as well for my child on their first holiday but I am just so grateful it wasn’t a case of a more serious matter that required help or a claim as waiting this long is ridiculous. If I had known that it goes through another company to be processed , I would not have taken the policy with them and for that reason , won’t again. I did spend £80 for my holiday policy too.

Brokersure are the broker for AllSafe travel insurance. Read the reviews - They take your money and don’t pay in the event if a claim. You may has well have no holiday insurance and just give your money away. Read the reviews on Trust pilot and stay well away. How does a company like this come up on ‘comparison sites’ ..shame on them.

Not a great company, bought a premium package for our honeymoon, we could never have predicted a Pilot Strike in the middle of Africa, stuck on an island and had to spend a fortune on flights with another airline to get home....sorry sir your insurance does not cover this, nasty company and very unhelpful, don't give them your money, go to a reputable outfit, will never use again!

called about making a claim as the country turned red from amber during the trip. Then they said the policy was not valid at all even since the day it was bought. They say the government guidelines state all but essential travel at the time of purchase but there was nothing in any way stating that when it was purchased. I will never use again and I advise anybody to defer and find a more reputable company. The system should have blocked any insurance to the countries in the system it does not take that much but rather than do that the company would rather take your money. Lies and poor customer service..........

Took half the premium for a policy that hadn't started.
They took nearly 3 weeks to refund. Very unpleasant company to deal with.

In contrary to previous reviews I have to disagree. Their agent Ben answered within 2 rings, changed my details for free and sent new documents within 5 seconds. Well done. Don’t get this type of customer service very often so was a treat to receive.

I agree with the previous reviewer. My experience with this company was atrocious. Finally speaking to someone, I was outdoors when they called there was no asking ‘are you free to speak’ absolutely no empathy towards our current situation with Covid 19. I explained that I had rearranged my flight & hotel myself, and was looking to move insurance too. The agent actually said if I bought another policy with the same company (fit2travel) for next year, they would then refund me this years policy cost. Who on earth would do that! He also said that if I hadn’t rearranged I would receive full refund of holiday cost. See also fit2travel reviews and you will see a multitude of customers who haven’t been. I cancelled the policy and will be sure to avoid this company when I search in the future. I’ll be looking at reviews to see which companies get good marks from their customers. This most certainly will not be one of them.

o stars for zero service. everything cancelled way before deadline , no service used and no fault of my own. they didnt give a flying and only 50%back. please please please dont use these crooks