Bruusta Avis 

Réponse de Bruusta

12 mai 2026

Hi Susan, thank you so much for taking the time to leave a review. We're so glad you're enjoying it.

Réponse de Bruusta

12 mai 2026

Yay! We love to hear things like this, thank you!

Réponse de Bruusta

24 avr. 2026

Hi David,

This is a genuinely helpful review, thank you for taking the time to write it after a few brews in. It’s exactly the kind of balanced feedback we need as we grow.

Great to hear the ease of the process and app guidance is landing well. That “no more SCOBY guesswork” point is precisely what we set out to solve, so it’s reassuring to see that come through in real use.

On flavour, your take is fair. Ginger being a standout is something we see a lot, and Original as a base for DIY flavouring is exactly how we designed it to be used. We also take the comparison to store-bought seriously, that’s the benchmark, and we’re continuously working on pushing depth and complexity across all our bruu bases.

A few of your points are particularly useful to call out:

Tap durability / leaking: this shouldn’t develop into an issue over time. If you ever notice consistent dripping (beyond the occasional post-pour drip), please reach out, we’ll always take that seriously and make it right.
Carbonation dropping after ~2 weeks: that’s broadly in line with how natural carbonation behaves once you’re pouring regularly, but we’re actively working on ways to help it hold for longer in real home use.
Fridge space: completely fair, it’s a trade-off of having a larger batch on tap rather than single-serve bottles.
Flavor shots vs DIY: you’re thinking about them exactly right. They’re there for convenience and consistency, not as the only option. A lot of customers end up doing what you’re doing, mixing in juices, syrups, fresh ingredients and that flexibility is a big part of the system.
Cost + longevity: also a fair and honest framing. It’s not purely a cost-saving product, especially upfront. It’s about freshness, control, and the experience of making your own. On durability, we’ve designed the system for long-term use, and we’re continuing to build out how we support customers beyond the first year as we scale.

Really appreciate the recommendation at the end and we hear you on wanting more bruu bases. That’s a big focus for us this year.

Thanks again for backing a small company and giving such thoughtful feedback, it genuinely helps shape where we go next.

Réponse de Bruusta

24 avr. 2026

Hi Nichole, Thanks for taking the time to share this, I’m really sorry your first batch didn’t land how it should. What you’re describing (very light, almost sparkling-water-like) usually points to an under-developed brew rather than how it’s meant to taste.

A couple of things that can make a big difference:

Brew time – letting it run a little longer (even an extra 12–24 hours) builds more depth and that signature kombucha tang
Room temperature – cooler kitchens can slow fermentation and lead to a weaker result
Mixing/shaking at the start – helps fully activate the yeast so the brew develops properly

The Original (plain) is intentionally lighter and more versatile. It’s designed as a base you can drink as-is or build on with flavor shots, but it should still have a clear kombucha character on its own, not feel like plain fizzy water.

On the support side, you’re right to call out the delay, that’s on us. We’re a small team and scaling quickly, but that’s not the experience we want you to have.

If you’re open to it, we’d really like to help you get a batch you actually enjoy. If you can email us again with your order details, we’ll take a closer look at what might have happened and make it right.

Appreciate the honest feedback, it’s exactly what helps us improve.

Réponse de Bruusta

9 avr. 2026

Hi Colleen, Thank you for flagging this, we're sorry for any confusion. It sounds like your April order may have gone out unexpectedly, and whether that's down to a glitch on our end or a mix-up with the postponement, we want to make it right. Please reach out to our customer care team at hello@bruusta.com and we'll either arrange a refund if the order wasn't wanted, or help get your delivery schedule sorted so it works exactly as it should. We're here to help!

Réponse de Bruusta

9 avr. 2026

Thank you for being so honest and generous in how you've framed this. We're sorry it didn't work out. Leaking and a lack of fizz are both fixable issues in most cases, and we'd have loved the chance to help you get there. If you ever feel like giving it another shot with some support from the team, just reach out, we'd be happy to walk you through it. And we're really pleased our customer service team left a good impression.

Réponse de Bruusta

9 avr. 2026

Hi Andrew, thank you for this feedback! The app is something we're continuously looking to improve. We'd love to hear more feedback if you have the time at hello@bruusta.com, any little information helps us keep improving! also so happy to hear you're enjoying the bruusta!

Réponse de Bruusta

13 mars 2026

Hi Doug,

We’re really sorry to hear your experience has been frustrating, that certainly isn’t what we want for anyone using Bruusta.

It sounds like something may not have sealed correctly during setup, which can cause pressure to build during fermentation and make the keg difficult to remove from the base. The handle should also fit securely without needing excessive force, so it shouldn’t feel difficult to attach.

Our support team would really like to help troubleshoot this with you and make sure everything is working as it should. If you haven’t already, please reach out to us at hello@bruusta.com and we’ll walk through a few quick checks and of course we’ll help put things right if something isn’t functioning properly.

Thank you for giving Bruusta a try and for sharing your feedback.