I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listene... Voir plus
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Lisez les avis des autres
Had a really pleasant phone call… Had a really pleasant phone call recently with a customer service associate and she was very pleasant and a delight to have deal with my issue, a credit to Budg... Voir plus
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I’m been with budget energy awhile now. I phoned on Friday, the gentleman on the phone helped me to get my daughter sorted and setup with her electric. They’ve always been helpful sorting out any issu... Voir plus
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Shocking customer service. Started out cheap, then raised our costs dramatically and kept repeating it, trying to block us from leaving. Please avoid!
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À propos de l'entreprise
Écrit par l'entreprise
We are Budget Energy, an energy provider based in Derry Northern Ireland. We are dedicated to bringing a cost effective choice to the Northern Ireland electricity market. Since 2011, thousands of homes, farms and businesses have switched to Budget Energy. We understand what you need from an energy provider because all our staff are home electricity users, we are a local business and we have a dedicated expert farming team. That’s why we work to provide a variety of electricity tariffs which suit your electricity requirements – so you only pay for what you need.
Coordonnées de contact
Building 2, Floor 1, Springtown Business Park, 141 Northland Rd, BT48 0GY, Londonderry, Royaume-Uni
- 0800 012 11 77
- talktous@budgetenergy.co.uk
- budgetenergy.co.uk
4,2
Bien
561 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I’m been with budget energy awhile now
I’m been with budget energy awhile now. I phoned on Friday, the gentleman on the phone helped me to get my daughter sorted and setup with her electric. They’ve always been helpful sorting out any issues.
10 avril 2026
Avis spontané
Réponse : Budget Energy
Hi Elaine,
Thank you for your continued loyalty, it really means a lot to us.
We’re delighted to hear that our team was able to help get your daughter set up so smoothly, and that you’ve consistently had positive experiences when reaching out.
We’ll be sure to pass your kind feedback on to the team.
If you ever need anything in the future, please don't hesitate to contact us😊
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Phone for renewal fast and easy process…
Phone for renewal fast and easy process Thank you
14 avril 2026
Avis spontané
Réponse : Budget Energy
Hi Naomi,
Thanks so much for your 5★ review! We’re delighted to hear you found the renewal process effortless when dealing with our team.
Providing a smooth and hassle-free customer journey is a top priority for us, so it’s great to know we’re getting it right.
If you ever need anything, we’re always here to help 😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
I've been with budget energy for quite…
I've been with budget energy for quite a while. I had come out of tariff contract and had a large hike in cost of my electricity. Contacted budget and spoke to a polite and helpful adviser who listened and then explained different tariffs that might suit. Very knowledgeable and explained everything clearly and gave me some information on EV tariffs as I'd requested
9 avril 2026
Avis spontané
Réponse : Budget Energy
Hi Lynda,
Thank you for your great review! it’s greatly appreciated.
We’re really pleased to hear that our advisor was able to support you, explain your options clearly, and help you find a tariff that better suits your needs.
It’s great to know you also found the information on EV tariffs helpful.
If there is anything you need, please don't hesitate to contact us 😊
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Had a really pleasant phone call…
Had a really pleasant phone call…
Had a really pleasant phone call recently with a customer service associate and she was very pleasant and a delight to have deal with my issue, a credit to Budget Energy and dealt with my issue with no problems. Thank you Budget Energy.
James.
13 avril 2026
Avis spontané
Réponse : Budget Energy
Hi James,
Thank you so much for your lovely review.
We’re delighted to hear you had such a pleasant experience with our team and that your issue was resolved quickly.
It's great to hear our staff are helpful and pleasant. Great customer experiences is our top priority and I'm glad to hear we delivered on this occasion. I will ensure this is feedback to the correct agent/team.
If there is anything you need, please us know.😊
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Shocking customer service - AVOID
Shocking customer service. Started out cheap, then raised our costs dramatically and kept repeating it, trying to block us from leaving. Please avoid!
14 avril 2026
Avis spontané
Réponse : Budget Energy
Hi Anna,
Thank you for your review. We sincerely apologise for the experience that led you to leave this feedback.
I have reached out to you privately to gather some more information, as we’d really like the opportunity to put things right.
We truly value your custom and would not want to lose you as a customer.
Look forward to your reply.
Kindest Regards,
Nadine
Budget Energy
Phoned budget energy for my mother to…
Phoned budget energy for my mother to get a cheaper tariff, the girl on the phone was more than helpful and talked me through everything, then she put my mother on a cheaper tariff, was so easy, I had great help, thank you budget energy
3 avril 2026
Avis spontané
Réponse : Budget Energy
Hi Siobhan,
Thank you so much for taking the time to share this — it really means a lot.
We’re delighted to hear that our team member was able to support you and your mum, and make the process of switching to a cheaper tariff so straightforward.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Réponse : Budget Energy
Hi Joan,
Thanks so much for your 5* review! We are delighted to hear your experience with our staff has been positive. It's great to know our staff and friendly and helpful. This is the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Budget Energy seem to provide the most…
Budget Energy seem to provide the most cost-competitive electricity in NI and their staff are very pleasant and helpful.
However, I was surprised that I couldn't access fundamental information on their website over several days to get a new tariff. I shouldn't have to chat to their nice customer service staff to do this.
31 mars 2026
Réponse : Budget Energy
Hi Tim,
Thank you so much for your feedback, it's much appreciated.
We’re delighted to hear you’ve found our prices competitive and that our team have been pleasant and helpful when you’ve spoken with them. That’s exactly the experience we aim to provide.
We apologies greatly about the difficulty accessing tariff information on our website. You should be able to find key details like this quickly and easily without needing to contact us.
We’ll be feeding this back to our team as it’s important we make managing your account as straightforward as possible.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Réponse : Budget Energy
Hi Mary,
Thanks so much for your 5* review, we are delighted to hear your recent experience with our staff has been a positive one.
Positive customer experiences are our top priority!
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Réponse : Budget Energy
Hi Gary,
Thank you for your feedback. We are glad to hear you found the support helpful, understanding, and fair! That’s exactly the experience we aim to provide.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Team
My experience is so helpful as I find it much easier to budget
My experience is so helpful as my account is debited monthly rather than quarterly, which means I can budget better
27 février 2026
Réponse : Budget Energy
Hi Brendan,
Thanks so much for your 5* review, we are delighted to hear you're happy with your payment and it allows you to budget better. Especially with the cost of living recently.
If there is anything you need, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
Fella I spoke to was very pleasant and…
Fella I spoke to was very pleasant and helpful. Also get answers to my queries. Have no problem contacting budget as calls are quickly answered
27 février 2026
Réponse : Budget Energy
Hi Sarah,
Thank you so much for your kind feedback! We’re delighted to hear that you found our team member pleasant and helpful, and that your queries were answered clearly.
It’s great to know you’ve had no issues getting through to us. this is the level of service we aim to provide.
If there is anything else you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Care Team
Sour ending
Budget energy were fine until I decided to move to another provider. I received a letter saying I had to pay for leaving early which was a mistake on my part as I went about 1 week early. Then I received a letter saying if I didn’t pay they would forward to a debt collection agency. I phone budget to be told don’t worry we will take it from your final bill, so why the threatening letter. I won’t be back and neither will family or friends.
26 février 2026
Réponse : Budget Energy
Hi Mel,
Thank you for taking the time to leave your review, and I’m really sorry for the experience that led to this.
The letter you received is automatically generated by our system when an account is closed early. That said, I completely understand how this would have felt concerning, especially after speaking with our team. I’m glad we were able to resolve this for you by removing the exit fee.
We’ll be taking your feedback on board, particularly around how these communications come across, as we never want them to cause unnecessary worry.
We’re sorry to see you go and wish you all the very best for the future.
Kind Regards,
Nadine
Budget Energy
Customer Experience Team
Team Friendly and Helpful
Team were very polite and helpful. They answered my question quickly and had no cause for worrying. They were friendly on phone & any chat I had with the on line team.
Thank you for all your support over the time I had my account with you
12 mars 2026
Avis spontané
Réponse : Budget Energy
Hi G,
Thanks so much for your 5* review! We are delighted to hear you had positive experiences with our staff. Customer satisfaction is our top priority.
You are most welcome for the support and if there is anything you need, please let us know.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Tried to log on to website to pay…
Tried to log on to website to pay towards bill but unable and tried several times times and informed them by telephone and still not able to do this
26 février 2026
Réponse : Budget Energy
Hi Geraldine,
Thanks so much for your review, we apologies for the events which has led to your review. I have reached out privately for more information to discuss and help resolve this issue for you.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Cheaper as compared to other companies
26 février 2026
Réponse : Budget Energy
Hi Mr Khan,
Thanks so much for your 5* review, we are delighted to hear you're happy with the price and you find us competitive. We always aim to provide the best price we can for our customers.
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
I have been with Budget Energy for some…
I have been with Budget Energy for some years now, and have never had any problems with them. I found the staff polite and very helpful and when I do phone the call is answered very quickly.
9 mars 2026
Avis spontané
Réponse : Budget Energy
Hi Richard,
Thank you for your continued loyalty to Budget Energy. We're delighted to hear that you've had such a positive experience with us over the years. It's great to know our team has been polite, helpful, and able to answer your calls quickly. That's the service we strive to deliver.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
First class service
First class service I couldn’t log into my account chatted online the problem was sorted in literally seconds very good company and reasonably priced electricity
6 mars 2026
Avis spontané
Réponse : Budget Energy
Hi Sam,
Thank you for your kind feedback! We're delighted to hear that you had such a positive experience. It's great to know our online chat team was able to resolve your login issue so quickly. We always aim to provide fast, helpful service and good value for our customers.
If there is anything you need, please don't hesitate to contact us.
Kind Regards,
Nadine
Budget Energy
Customer Care Co-Ordinator
Customer service
Any time I've had to contact Budget Energy it's been a good experience and the staff have been really helpful and provided me with any information I needed. Polite and friendly and made sure I understood everything before I ended our call. Great customer service and happy to help with any query or questions you may have.
26 février 2026
Réponse : Budget Energy
Hi Ronan,
Thank you so much for your great feedback. We’re delighted to hear that you’ve had positive experiences when contacting our team. It’s great to know our staff were helpful, polite, and took the time to make sure everything was clear before ending the call. This is our top priority!
Thank you again for your review and if you need anything, please don't hesitate to contact us.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
Great customer service & dealt with my…
Great customer service & dealt with my query promptly.
26 février 2026
Réponse : Budget Energy
Hi Gary,
Thank you for your feedback. We’re really pleased to hear that you were happy with the customer service you received and that your query was dealt with promptly. We appreciate you taking the time to share your experience. 😊
If there is anything you need, please let us know.
Kindest Regards,
Nadine
Budget Energy
Customer Experience Team
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