Bump Boxes Avis 

Be aware - Don't pay in advance! If you do you are not able to cancel!!! Only credits and exchanges. I have a daughter in law who doesn't like the products and I am stuck.

I ordered a 9 month subscription for my daughter. They continued to send boxes after the 9 months subscription was over and conveniently stopped sending me emails. When I contacted them about this, they said their subscriptions automatically roll over on a month to month subscription.

The company is unorganized and unprofessional. I assume it’s owned by an influencer Karen. The products are the quality of Panama City Beach tourist truck stops. You are not getting your money’s worth. What was supposed to be an exciting monthly surprise, leading up to our child’s birth, was costing us more money in trash bags. I believe the cups and hats, etc. were made in someone’s She Shed. The other products weren’t special. The boxes were like a bags of potato chips. More air than actual product. The website is not user friendly. They respond mostly through email. The instructions they gave through email did not match their website. They just charged me a $25 cancellation fee. Find another company. This is the worst subscription box.

What an unorganized company ! I had a 6 month subscription and couldn’t barely get the correct order . I paid for extra items we did not get ! WARNING DONT USE THIS COMPANY !

Impossible to cancel the subscription - no one replies to emails or texts.

Absolute nightmare of a company. I've been trying to reach out for months, their phone number doesn't work for call or text like they claim or it does and no one replies. I've been trying to make a return for several months of an unopened box to no avail and keep receiving late payment notices. I'm not paying $370.03 for a pump that retails for $107.00 on the momcozy site. This is my last effort to get someone to get in contact with me after 6 attempts, all of which have been documented.

Nothing in here was for my wife's " bump" besides the teether and onesie I added, she received face wash, a face mask, a face brush and a headband. Like wtf, I didn't order and pay for a upgraded pregnancy box to get cheap beauty products when my wife already has all that. What a bunch of BS. Totally disappointed

Bump box fails to let the consumer know what they are buying. Deceptive Practice. you are told a price with a discounted price and then you add a couple products to the first box. the second box is billed at an exhorborent price! with little disclosure to what you're getting for your dollars. The first box cost 96.93 with a few added items. from the time they billed the account it took 6 days. the second box was billed 7 days ago and no shipping to date. I have called them numerous times. WHAT A JOKE a phone line that cues you to nothing. Then you text as they tell you and nothing. I have emailed them on their site; they state it will take 72 hours to get back and then NADA. So, from what I can see. They proport that I have save 18 hours on time researching products to what I don't know i am researching. false. They state I have saved $65 dollars to what? because, we cannot tell what was purchased as the billing invoice fails to state what we purchased this is again. false. they give us 145 points. now if your trying to figure out what your buying and go into the order bin. you are not allowed to delete the orders! HOW GREAT IS THAT! you not allowed to decide to keep or delete your items. This site has promise however, customer service is key, and they get an F- on this. I just wanted to know what I am buying and why I am being charge 96.93 and 53.97 for a product that clearly states 38.00 plus 1.99 protection on mailing, and a discount of nov code of -12.00. Total monthly cost 28.98??? I ordered 12 months of trash talk and no good information. Cavet Emptor. Let the buyer beware. As a consumer in the USA, we have a right to know what we are buying, full disclosure is key. Amazon allows us to see and know at all times what we are buying. So, why is this company any different. IF you have problems, I suggest you follow protocol and when they fail file a complaint with FTC on disclosure. BIG FAIL!!!! To cancel they will charge your card $25.00 even when your already being overcharged and they do not disclose. I waited I gave them ample opportunity to give me an itemized invoice. Also send a letter to their address: 7719 N Pioneer Lane, Peoria, IL 61615 Go look at complaints at BBB. Make sure you state you want to cancel your plan and close out your account. Many have had repeat billing due to clicking the wrong box. HOW GENIOUS! FTC could benefit from the information.

I have tried to cancel this subscription that should have already run out. The kid is 6 months old!they keep charging my account!!!!you can't reach them. They never answer the phone that is on a loop. Horrible company!!!

Writing this review as a the sender of boxes.. They ask you what subscription package you’d like up front (6 month, 9 month etc), yet still charge beyond that and expect you to call and cancel. As a gift giver, it’s much easier and more cost effective to put together a basket of your own to send…

I signed my daughter up for the 6 month bumpbox. They said I when signed up, I agreed to an automatic renewal??? For a pregnancy box??? The baby is born. So now it fills to something called bitsy? Never heard of it and certainly never agreed to it.
I am filling fraud through my bank today.

Bump Boxes is a scam. I signed up for a 6-month subscription, only to be charged for months I didn’t authorize. Their auto-renewal terms are buried in the fine print and not clearly communicated during checkout. Despite reaching out with evidence of the original agreement, they refused to issue a refund, showing a complete disregard for their customers. I’ve since filed a dispute with my credit card company and want to warn others about their deceptive practices. Beware of this company—they prioritize profits over transparency and customer satisfaction.

Very disappointed. I tried my first bump box and didn’t think it was worth the money so I cancelled the subscription and they charge $25 just to cancel it. Messed up.

I can’t speak on the quality of these items as I ordered the box for a friend, but I find the practic of auto renew beyond the subscription to be shady and unethical. I’m sure many people are subscribed without realizing they are paying beyond their understood date of completion. Shame on this company. If they were actually good, quality, and worthwhile, they wouldn’t have to resort to such unethical practices.

I subscribed to Bump Box for what I thought was a 9-month plan, only to find out later that it automatically continues on a month-to-month basis unless you cancel. This was never clearly communicated upfront and feels like a deceptive practice to catch customers off guard with extra charges.

On top of that, the quality of the items in the boxes is very disappointing. We received way too many of the same items, especially lotion. For the high cost of the subscription, I expected more variety and higher-quality products. Instead, we got repetitive, cheap items that don’t reflect the price we’re paying.

We also had an issue with a broken item, and while they did offer a replacement, it was frustrating that when we chose a different item, they still sent us the same product again in later boxes. Now we have duplicates like two identical picture frames, which just adds to the overall feeling that the service is poorly managed and not customer-focused.

I cannot recommend Bump Box based on my experience. The lack of transparency, poor product selection, and unhelpful customer service make it a waste of money.

Horrible. I never upgraded my boxes the website just did that added an extra 13$ and then never gave me any upgraded boxes. Then after my 6 month subscription was over they kept charging me. This is an awful service and the boxes are no good. DO NOT BOTHER

Getting somebody on the phone for customer service is like pulling teeth display should go out of business if they don’t wanna do business with you then don’t bother

I would give a 0 but it won't let me!! Big Time scam alert!!! Stay away from!! When you try and use the gift cards they ask for your pay pal account info and charge your account instead of using the gift card balance. SCAM!!!

Beware! This company will sell you a “six month” subscription as a gift option for someone in your life and then keep charging you for monthly subscriptions after the six months is finished. Very underhanded. I would expect this if I signed up for a subscription with no finite terms attached. However, six months is quite finite. The expectation is that it ends in 6 months as it was not just a subscription but a SIX MONTH subscription. And no where in the terms of service does it say that if you buy a finite subscription that it will continue on no matter what.

Be aware they continue to send you boxes unless you cancel your subscription. Although this is a common practice for subscriptions this is a new level of fraud since they advertise and you choose a 3, 6, or 9 month subscription.