It’s always easy to be excellent when things go right but not always the case when there is an issue. Burns Pet Nutrition have got it right. I received an incorrect order. The team started working tog... Voir plus
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The dog food is really good quality, our pups love it. The delivery company they use do not deliver the next day as stated, they changed my delivery day.
I have been feeding our greyhound Burns food since he was adopted. Not only is it high quality, but your service for ordering is efficient and the website is user friendly.
Excellent service. We had a complaint about a 6kg bag of dog food bought from an outlet (not direct from Burns) and it was very promptly replaced.
À propos de l'entreprise
- Magasin d'alimentation animale
- Fabricant de nourriture pour animaux
- Fabricant de produits alimentaires
- Animalerie
- Magasin d'articles pour animaux
À propos de Burns Pet Nutrition
Écrit par l'entreprise
Natural Nutrition for Heathy Pets
Established in 1993, Burns Pet Nutrition paved the way for healthy pet food with simple, wholesome and hypoallergenic recipes developed by a vet.
Our delicious, award-winning recipes are designed to fully meet pets’ needs with a range of dry and wet dog food suitable for every breed. We understand that dogs often have unique dietary requirements in the same way as humans do., so our range includes Sensitive recipes specially formulated for dogs with allergies and intolerances, Grain Free recipes and low calorie Weight Control dog food that will help your pet to feel fuller for longer and keep off those extra pounds.
In 2022, vet and founder, John Burns was awarded an MBE for his impact on pet nutrition in Britain and his charity work in West Wales.
Burns has sold over 3 billion bowls to date and proudly funds community projects since 2006.
Fast forward to today, Burns still supports as many shelters, charities and community projects as possible. As part of the Assisi Pet Care Group, Burns carries on their philosophy of using wholesome and sustainable ingredients to create the award-winning food that pets love.
Visit our website! SHOP DOG FOOD FREE NUTRITION HELPLINENeed Nutritional Advice?
Écrit par l'entreprise
- Free Burns Nutrition Helpline!
- Our friendly and knowledgeable team of nutritionists give bespoke free advice and support to pet owners, stockists and veterinary nurses and vets. We can be contacted via email, Live Chat or telephone during office hours. Call us : 0800 083 6696 Monday – Friday, 8am – 5pm. Email us: Info@burnspet.co.uk Connect with us via Live Chat: For an instant response to your query Monday – Friday, 8am – 5pm
You love them we feed them!
Tail-Waggingly Tasty!
Our furry customers love our food!
However if something isn't 100% pawfect, our lovely Customer Service team will always go the extra mile to make it right.
Coordonnées de contact
4,7
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 43 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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The dog food is excellent
The dog food is excellent - just a foul up with whet was actually delivered spoiled the experience
17 juin 2026
Simply the best dog food for a grain…
Simply the best dog food for a grain free diet. Excellent service and customer support
Thank you
7 juin 2026
I have used Burns now for many years…
I have used Burns now for many years for both my adults and puppies .
And all i will say is Ive never had any problems at all in the quality of the food .
5 juin 2026
Excellent product, service and delivery
Excellent. My dog food is loved by my 2 Border Collies. Service and delivery very prompt. Thank you.
11 juin 2026
I was unhappy about a product used.
I was unhappy about a product used.
A reply was almost immediate and goods were replaced quickly.
I will be purchasing direct from them in future.
Lynne
11 juin 2026
Our dog loves it
31 mai 2026
fantastic dog food
fantastic dog food, always get an awesome service when i phone up to order, always very friendly and helpful, 5 star service
always delivered on time too.........
9 juin 2026
Love this food for the dogs
Love this food for the dogs!
Balanced and the dogs coats are fabulous!
9 juin 2026
Extremely swift response and delivery!
9 juin 2026
Unable to purchase locally but very…
Unable to purchase locally but very speedy delivery service from the Burns website.
1 juin 2026
My order of dog food arrived from the…
My order of dog food arrived from the courier in a very poor state. On contacting Burns they remedied the situation to my entire satisfaction.
30 mai 2026
As always Burns are great .
As always Burns are great and very friendly. We did have some confusion over the order due to phones being down, but staff went above and beyond to get it right.
5 juin 2026
Excellent food/Excellent Rep
My rep Aileen Coull is exceptionally polite, friendly and helpful. The food is good quality and helps with health and weight maintainence. Delivery is also very fast and goods delivered in good order.
18 mai 2026
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