Joined tonight easy site to use and I had good experience as won quite a fair bit money by depositing £10 with welcome bonus. Withdrawal process is 24 hours from butlers bingo as told by chat adviso... Voir plus
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Lisez les avis des autres
Signed up to butlers bingo with no problems. Customer service is fab and very quick to answer your query. Withdrawal does take a while but it does eventually arrive by 6.30pm same day or 6.30pm follow... Voir plus
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Have been playing Butlers Bingo for quite some time now and haven't experienced nothing problematic! No issues with withdrawing etc plus there's things to keep you safe if your over spending etc. Its... Voir plus
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Yes I had a small problem with my payment debit card but butlers bingo sorted it within 24 hrs I’m good to go again I do enjoy this site due to my disability I don’t get out much I find wins are ok a... Voir plus
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À propos de l'entreprise
Butlers Bingo
Écrit par l'entreprise
- Butlers Bingo brings you fun online bingo and casino games straight to you in the comfort of your own home. With 90 Ball Bingo, 75 Ball Bingo and more, plus over 300 games, there’s something for everyone!
- Our response to the current situation
- At Butlers Bingo, we’re all working from home to keep the company running as close to ‘business as usual’ as possible. This means our site is fully operational as normal and our friendly Customer Service team are on hand any time of day or night on our 24/7 Live Chat to answer any queries.
- Our approach to Safe Gaming
- Responsible gambling always has been and always will be of the utmost importance to us. At this sensitive time, we will be increasing our proactive customer interactions and adding additional player protection measures. We have a wide range of responsible gambling tools available on our site to all our customers and we are always here to help and offer advice on safe gaming.
- Getting in touch
- For any queries, please contact us at support@butlersbingo.com or visit our site to speak with our Customer Service team via our 24/7 Live Chat.
Coordonnées de contact
Royaume-Uni
- support@butlersbingo.com
- butlersbingo.com
3,9
Bien
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Don't even try Not possible to win When…
Don't even try Not possible to win When I spoke with customer service they closed my account with 10 seconds I sent like a £100
8 mars 2026
Avis spontané
Réponse de Butlers Bingo
Hello Monika,
We’re really sorry to see that your experience with us wasn’t what you hoped for. Your feedback matters, and we’d love the chance to understand what happened and how we can improve.
I’ve reached out to you via the Trustpilot review form so that we can collect the details we need and review your case directly. Your privacy and satisfaction are very important to us, and we want to ensure everything is handled correctly.
If you have any further questions or need clarification, please feel free to reach out to us directly. We truly value every customer’s experience and hope to turn this around for you.
Warm regards,
The Butlers Bingo Team
Absolutely waisted time
Absolutely waisted time. My experience was - deposited 10£ and 10 bonus on bingo which nothing says before depositing. must be 100 free spins. But before you get this bonus you must play till £0 then activated this 10 bonus. and guess did you will win anything on bingo games😃 nooooo. so no deposit no bonus. absolutely waisted time and money. Scamer website Do not use this website!!!!!!!!! unsafe
7 mars 2026
Avis spontané
Réponse de Butlers Bingo
Hello
We’ve seen your review and thank you for sharing it. Promotions are built to give customers extra entertainment on top of regular play, and while many people enjoy them, we know they may not always feel equally rewarding for everyone.
Every promotion is structured around clear rules and consistent benefits, and we try to balance fun with fairness. That being said, we recognize that not every campaign will suit every player’s preferences.
To better understand your individual experience, we’d like to review your account and the promotion you took part in. We’ve reached out via the Trustpilot form so you can share your details securely and we can follow up directly.
Your feedback matters, and it helps us improve the offers we put forward in the future. Thank you again for raising your thoughts with us.
Warm regards,
Butlers Bingo Team
Don't process withdrawals, poor game selections
Don't process withdrawals. Tried to withdraw relatively small amount of £56 which was far less than I deposited. Just sat pending they don't process it. Reached out to customer services Alina T, just fobbed off. Also very poor game selection don't have the most popular games and the ones that have pay very low bonus/scatter features.
5 mars 2026
Avis spontané
Réponse de Butlers Bingo
Hello
Thank you for leaving your review. Withdrawals are handled every day, including weekends, though at weekends the scale of service is slightly reduced, which sometimes makes the process feel slower.
Even so, we aim to release funds as fast as possible and many requests still clear within the usual timeframe.
We’re also working on system changes that will help speed things up and make the process even more reliable for all customers.
In the meantime, we’ve reached out through the Trustpilot form so we can review your case in detail and offer direct assistance.
Warm regards,
Butlers Bingo Team
Raluca helped with my query quickly and…
Raluca helped with my query quickly and efficiently
Problem sorted - all good 👍
2 mars 2026
Avis spontané
Réponse de Butlers Bingo
Hello
Thank you for recognizing the help you received from our agent. Their focus is always on making sure customers feel supported, and your comments show that effort came through.
We’ll make sure your review reaches them. Feedback like this is a boost for the whole team and confirms we’re delivering the right level of care.
It’s important to us that you left with a good impression, and your review helps highlight the value of that.
We appreciate your words and are happy your experience was so positive.
Kind regards,
Butlers Bingo Team
Ok but once you have won a little you…
Ok but once you have won a little you can't win again. Also noticed when playing after a certain amount of time it comes up on the screen error you will have to reload game if you want to continue this is because thry know a big win is coming so they make you restart the game which is cheating and I will be reporting this to the UK gambling commission as I have a lot of screenshots from when this has happened.so hopefully they will be stopped from doing this.think I would have had a substantial win today but again the error came up right before the win .
20 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Hello DC,
Thank you for taking the time to provide Feedback.
Kindly be advised that we have absolutely no influence over the outcome of game play.
Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
We never know when a big win is coming, that is simply impossible. You should not encounter any screen errors, but thank you for bringing this to our attention. We would love to discuss such errors with you, kindly reach out to us to discuss further. Thank you.
Kind regards
The Butlers Bingo Team
Yes I had a small problem with my…
Yes I had a small problem with my payment debit card but butlers bingo sorted it within 24 hrs I’m good to go again I do enjoy this site due to my disability I don’t get out much I find wins are ok and often very fair site to anyone looking for new games payouts are quick so above all this is a good site
Thankyou
12 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Good morning Carol,
Many thanks for taking the time to share feedback, it is greatly appreciated.
Delighted that your Debit Card issue was easily sorted for you. We are really pleased that you enjoy the Site as much as we do! We are always at hand should you ever require assistance. Thank you.
Kind regards
The Butlers Bingo Team
Butler Bingo has absolutely effected…
Butler Bingo has absolutely effected and added to my ill health for last 4 weeks I have begged them showed proof of my stage 4 cervical cancer and legal document of identification and letters from Her Majesty Service basically Court official paperworks various ones which clearly identify who i am and all following documents
Council tax bill and council tax reminder council housing letters electric company and gas company Hsbc bank recent bank statement and card one money statemens house hold bills debt letters social security Scotland letters for adult disablity payments dwp and bank card photos and me hold my NationAl entitlement card has my photo and me holding it and my bus pass and now they want a birth certificate which they said I had order as don't have she said order of government website which costs 25 pound I am on benefits told them I made mistake I gambled before Xmas and immediately realised bad to do and got my 124 pound back and withdrew it said pending and asked why and it been we now need this id etc after me been with them near a year spend hundreds and when want withdraw I get made unwell and ran down and left without my money I explained all this and now I feel I have to get real advice from gaming laws as they not listening to advice I received from Citizens advice bureau and they were told dwp money was not to be withheld I spent it with them and immediately realise with in hour had take it back out exactly what I spent before I lost it again can anyone help me plz. Thanks
12 décembre 2025
Avis spontané
Réponse de Butlers Bingo
Hi Yvonne,
Thank you for taking the time to share your experience, and we’re genuinely sorry to hear about the stress and health impact this situation caused you. That was never our intention, and we understand how overwhelming this must have felt, especially given your circumstances.
We’d like to confirm that we have since been in contact with you privately, and we’re happy that the matter has now been fully resolved. Our verification checks are required by regulation and are there to protect both our players and the platform, but we appreciate that the process can sometimes feel frustrating, particularly when additional documents are requested.
Thank you for your patience while this was reviewed, and for allowing us the opportunity to sort this out directly with you. If you need any further assistance going forward, our support team is always here to help.
Wishing you all the very best,
Butlers Bingo
Had a withdrawal query spoke to Raluca…
Had a withdrawal query spoke to Raluca who gave me the info I wanted excellent agent and customer service overall 5 stars
13 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Hi Ian,
Thank you for your review. We’re delighted to hear Raluca was able to assist you clearly and efficiently, excellent service is always the goal. We truly appreciate your feedback.
Regards,
The Butlers Bingo Team
Be careful
Signed up deposited £10 and received bonus spins. 48 hour limit on bonus cash was wiped out as per T&Cs but also my cash balance. Customer service were useless. Account and app closed immediately be careful here
4 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Hello Anthony,
Thank you for taking the time to provide Feedback.
I am truly sorry that you encountered issues. While it is true that Bonus Funds usually do have a Life Span of 48 hours. Our Customer Support Team are always happy to re-apply the Bonus for you.
Apologies for all confusion. At your earliest convenience, can you please reach out to us either by Email support@butlersbingo.com or on Live Chat. We will gladly reinstate the lost Bonus Funds for you.
Thank you so much for your patience & understanding on this matter.
Kind regards
The Butlers Bingo Team
AMANDA CUST SERVICE
Amanda was very helpful dealt with my query very efficient such a lovely advisor
10 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Good morning Lyndy Loo,
Many thanks for taking the time to leave such a lovely review!
We are so pleased that Amanda was her usual efficient self when assisting you in your recent engagement. Your kind words will be passed along to her.
Kind regards
The Butlers Bingo Team
I have been a.member of this site since…
I have been a.member of this site since October 2025 deposited regularly. Never been asked for identification, use 2 cards on a regular basis to deposit. On Monday I won a large amount withdrew it i was then asked for I'd gave that over asked for bank card photos front and back sent over asked for bank statements sent over been questioned on totally unrelated deposits into my account explained those, asked for selfie holding passport, now there asking for bank statements for accounts I have no idea where they are getting the numbers from there not my accounts or linked to my butlers account. Absolutely disgusting ie read further down it's happened to several people. I will be taking this further has anyone successfully withdrew a large amount of.money?
9 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Good morning Lindsey,
Many thanks for taking the time to leave a review.
Sincerest apologies for any inconvenience that the Verification Process may have caused you. From time to time, due to certain factors it is necessary for us to conduct enhanced checks in order to be fully compliant with Industry Regulation.
Kindly note that many of our Players have received large amounts of winnings, it is a statistic that we are super proud of.
Should you require any assistance regarding this Process, please feel free to contact our helpful Customer Support Team, who will happily guide and assist you in the best possible way. Thank you.
Kind regards
The Butlers Bingo Team
bonus sorted so fast and easy
bonus sorted so fast and easy. Thank you Wade for your great customer service today regarding my bonus and deposit
6 janvier 2026
Avis spontané
Réponse de Butlers Bingo
Good morning Emma,
Thank you so much for taking the time to leave a review, it is greatly appreciated!
We are so pleased that Wade provided you with great customer service, we will ensure to relay your kind words to him.
Kind regards
The Butlers Bingo Team
Réponse de Butlers Bingo
Hello there Danny,
Thank you very much for your complimentary review. Delighted that you received excellent Customer Service during your recent interaction, please feel free to reach out anytime!
Kind regards
The Butlers Bingo Team
Réponse de Butlers Bingo
Good morning Wym-oi,
Thank you very much for taking the time to provide a review.
Delighted thaat you appreciate our Customer Service Team as much as they appreciate you!
Kind regards
The Butlers Bingo Team
I arrived here from Broadway gaming…
I arrived here from Broadway gaming website who are the owners of butlers and many others like it such as glossy.
At the bottom of their website they claim to have a great rating on Trustpilot however they link to Butlers. If you want the truth of what this company is like then just search for that. Slippery how they don't link to their own trustpilot page!
Up until a couple of days ago I was a customer of butlers and glossy (sister sites) and I'm here to warn you about these sites and the parent company Broadway Gaming Ltd
Firstly as it stands the company have a pending withdrawal of mine for £7500. Over 48 hours I was allowed to make 60 deposits totalling £2000 with no stops in place, no identification requests just a generic safer gambling email from both sites as they clearly work under one system.
Then I got lucky and had a win. So I withdrew late afternoon. The following morning when withdrawals are processed between 9am - 6pm low and behold the demands for verification arrived which is a clear breach of the UKGC legislation making identification a condition of withdrawal and requesting it only on a withdrawal when it could have been requested before.
Driving license or passport
Selfie holding identification (should only be requested where fraud is suspected) if they suspected this then allowing 2000 to be deposited would be a bit strange. Also allowing a further deposit after the withdrawal was made.
Proof of address
Picture of the card used to deposit (I have a virtual card so could only take a picture of it on the app) this was not accepted so they asked for a bank statement showing the transactions to them with the card being used.
I provided all of the above reluctantly because it's crazy how these companies abuse the KYC to stall withdrawals.
I was told that if I provide this I'll be verified and payment would be processed yesterday. It was not. I was ignored all day until the end of the day where I was told it's taking longer than expected.
Looking into Broadway gaming you'll see this is something that they do quite often at sites such as these and where they can get away with not paying they do.
They've provided no details as to why apart from to meet their legal obligations, which is a lie because they should have done this before the withdrawal and the account should have been stopped if their was any suspicion of fraud or laundering. They still as of now even though I've asked twice have not told me why they are delaying or what is happening.
They are trying to stall and no doubt in my mind they are looking for another way to delay the withdrawal or wriggle out of it.
Now I'm sure looking at the reviews the customer support are all lovely but if we are going to be sensible about this that matters not if there is a chance you are scammed because that's what this is.
I've been playing online at many casinos for 15 years and I've never ever had this. Much more well known ones also. Imagine having the biggest single win you've ever had after losing 2000 leaving yourself skint (my fault I know) but then having this great win and thinking hooray finally only for this.
So be careful this is all the truth and I have the receipts and emails.
As of now I'm looking into small claims court, legal action, making a case to the UKGC, creating a press release for the media and spending my time looking at every last little corner of this bogus operation and rogue company. No stone will be left unturned. As I know by the way they are ignoring me and delaying that it's not coming anytime soon. So I'm preparing for this battle with them.
I'll be happy to return here and update this review if I ever receive my money but I'm not holding my breath, 2 nights of barely any sleep, skint, hours of researching and crazy stress....please don't risk it with this company.
28 décembre 2025
Avis spontané
Réponse de Butlers Bingo
Hi Simon,
Thank you for taking the time to share such a detailed review. We’re genuinely sorry to read how stressful and upsetting this situation has been for you, and we understand how concerning delays can feel—especially following a significant win.
We’d like to reassure you that Broadway Gaming and its brands operate in accordance with the Terms and Conditions available on our websites. Verification checks form part of these terms and, depending on individual account activity, may be required at different stages of an account’s lifecycle. While we understand this can feel frustrating, we would never request documentation unless it was necessary.
That said, we absolutely appreciate that communication and clarity are key, and we’re sorry if you feel this has not met your expectations so far. Delays are never our intention, and we understand the impact this has had on you.
So that we can look into this properly and provide you with a clear update, we’d really encourage you to contact our Support team directly via live chat or email, quoting your account details and this review. A member of the team will be happy to review the status of your verification and withdrawal and explain the next steps.
We value all feedback—positive and negative—and we truly hope we can resolve this for you as quickly as possible.
Kind regards,
Butlers Bingo
Nice support and help from the customer…
Nice support and help from the customer service team
29 décembre 2025
Avis spontané
Réponse de Butlers Bingo
Good morning Shell,
Many thanks for taking the time to provide a review, we really appreciate it.
Delighted that your recent engagement with our Support Team went so well. Any questions or queries they are always available to help out.
Have a great day!
Kind regards
Team Butlers
Réponse de Butlers Bingo
Good morning Mary,
Many thanks for taking the time to leave a review.
We are so pleased that you have found Amanda to be very helpful, your kind words will be passed along to her.
Kind regards
The Butlers Bingo Team
Just like all online casino
Just like all online casino, they will let you have some winners when you have just signed up, and then they ask you to give a good review because you are winning, once you a give a good review because they are letting you you win , you will constantly get dead spins and no bonuses,all casinos are the same so avoid,
25 décembre 2025
Avis spontané
Réponse de Butlers Bingo
Hello Michael,
Thank you for sharing Feedback.
So sorry that you have not had a better experience. Please note that Like all reputable and licensed operators, our games are completely random, and we have no influence on their outcomes.
Their randomness is reviewed by an accredited independent party to ensure that they are both random and fair.
Hoping that your luck improves!!
Kind regards
Team Butlers
Fantastic TERESA!!
Teresa was very quick and very helpful! She sorted my problem within minutes and was very polite. What a fantastic member of staff you have
17 décembre 2025
Avis spontané
Réponse de Butlers Bingo
Hi Clare,
Thank you for your feedback. We are pleased to learn that Teresa resolved your issue promptly and courteously. She is a highly valued member of our team, and your comments are greatly appreciated
Regards,
The Butlers Bingo Team
The customer service was fantastic got…
The customer service was fantastic got it sorted straight away
16 décembre 2025
Avis spontané
Réponse de Butlers Bingo
Hi Natalie,
Thank you for your review, it's fantastic to hear our team resolved this for you so quickly!
Regards,
The Butlers Bingo Team
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