I placed an order in March, chased this up numerous times via email, including after my reply on my previous review I left (see below), and still no response or items bought received. This is extremel... Voir plus
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Lisez les avis des autres
Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Voir plus
L'entreprise a répondu
Unfortunately this company is a scam. I placed my order, money taken and no items sent. It's been weeks now. I contacted the company straight alway about the missing order. No reply, no acknowle... Voir plus
Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Coordonnées de contact
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Royaume-Uni
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,4
Moyen
234 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Makes a guinea pig mums life much easier!
Absolutely love the bottle holders. They make changing my 7 guinea pig bottles so much easier!
Also I messed up on my initial order and the customer service was great to fix this!
Would definitely recommend!
30 juin 2025
Réponse de Buttercup Pet Products
Lucy you’re a star, thank you so much! Seven bottles is no small task so we’re buzzing to hear it’s made life easier for you. And glad we could get your order sorted smoothly too! Big love from all of us at Buttercup 💛
Amazing company
Amazing company, cute well made products, perfect water bottle holder, just what I was looking for, would highly recommend.
4 juillet 2025
Réponse de Buttercup Pet Products
Sarah you’re the best, thank you! So glad the holder was exactly what you’d been hunting for and that it’s ticking all the boxes. We massively appreciate the love 💛
Great bottle holders
Great bottle holders! Very easy to install and very easy to place bottles in.
26 juin 2025
Réponse de Buttercup Pet Products
Ilse thank you so much! Delighted to hear the holders are doing the job and making things nice and easy for you. Really appreciate the support all the way from your side of the world 💛
Excellent product
Excellent product, fast delivery, well packaged. Ebony, the guinea pig loves her new purple bottle holder. Thank you
30 juin 2025
Réponse de Buttercup Pet Products
Jakki this is gorgeous, thank you! So glad Ebony’s loving her new purple setup – sounds like she’s got great taste. Big thanks for the kind words and for choosing us 💛
Buttercup pet product pet holder are a…
Buttercup pet product pet holder are a game changer. Good quality, lovely colours from a small business. Swift delivery. Every Guinea Pig needs to have at least one ❤️.
6 juin 2025
Réponse de Buttercup Pet Products
Sarah you’re an absolute gem, thank you! Love that you called them a game changer – that’s exactly what we hoped they’d be. Big hugs to your piggies and massive thanks for supporting our little biz 💛
poor customer service
i've ordered from buttercups pets a few times in the past and really like their products but the level of customer service i have experienced this time isn't good enough! i placed and order on the 4th june and paid express delivery which wasn't despatched untill the folllowing monday which was the 9th june i had already sent a message on the monday through the website to find out when my order would be being sent out i had no reply but at least it had been despatched, the tracking then didn't change from 9 pm on the monday night so on the wednesday i emailed to ask them what was happening as i wasn't getting any help from evri, i did get a reply to which was said that the products will be re sent out i will get a new tracking link if the original one cant be used, i had emailed back saying that was fine and would appreciate that fast
forward to today no reply from the company and no replacements have been sent out, evri have finally got intouch to say the product is missing, i understand small business are busy but it is no excuse for such low level of service,
4 juin 2025
Réponse de Buttercup Pet Products
Hey Chelsie,
Many thanks for being a repeat customer! We're so sorry to hear about the bad experience you had the second time around—it seems something, somewhere, went really wrong.
After taking a look at this, we can see there were numerous attempts to reach out to you to get this sorted, but unfortunately, we never heard back. Please note this isn't to say you ever received those emails, but we just wanted to make it clear that we did try!
We also noticed a bank chargeback on the order, which means the case is then in the hands of the bank and we're unable to take further action. That's why we weren’t able to send out replacements in the end—we couldn’t get in touch, and the chargeback process limits what we can do on our end.
That said, we'd still love to make this right. As a gesture of goodwill—and we completely understand if you'd rather not take us up on it—we’d be happy to send out your original order free of charge.
Just drop us a message at our alternate email address: info@buttercuppetproducts.co.uk, and we’ll get that sorted for you!
Warm wishes,
The Buttercup Team 🌼
Réponse de Buttercup Pet Products
Hey Jolene!
Many thanks for your order, and we're really sorry to hear about the issues you experienced.
We’ve looked into it and finally got to the bottom of what happened—and we’ve got a resolution for you!
For some reason, your parcel was stuck at an Evri parcel shop for 10 days. It was essentially just sitting there without being scanned, which meant it couldn't move on to the next stage. We have no idea why this happened, but due to the delay, we’ve gone ahead and issued you a full postage refund.
We hope this goes some way toward making up for the inconvenience. If you ever wish to order again, please do get in touch with us directly—we’ll be sure to sort something special out for you 😊 Just mention this Trustpilot review!
Thanks again,
The Buttercup Team 🌼
Great quality product
Well made product, keeps bottle away from cage liner so easier to catch drips on a mat
27 mai 2025
Réponse de Buttercup Pet Products
Alexandra thank you so much! Really glad it’s doing the job and keeping things tidy and drip-free. Appreciate you taking the time to share this – means a lot 💛
Fabulous service
Fabulous service, fast delivery and fantastic water bottle holders, highly recommend, thank you.
5 juin 2025
Avis spontané
Réponse de Buttercup Pet Products
Claire you’re a legend, thank you! So happy you’re loving the holders and the service too. We massively appreciate the recommendation and all the good vibes 💛
Great product easy to use
Great product easy to use - good communication when I needed a different part for the drinks holders!
27 mai 2025
Réponse de Buttercup Pet Products
Thanks so much Becky! Really glad we could get you sorted with the part you needed and that everything’s working smoothly now. Appreciate the kind words more than you know 💛
Great service
I needed the cage fitting for the hay racks as I was changing from wall mounted to cage mounted. I got brilliant service from everyone I dealt with. A great company and lovely products.
30 mai 2025
Réponse de Buttercup Pet Products
Linda you’re a star, thank you! So glad we could help with the switch and get everything sorted for your new setup. Really appreciate your lovely words and support 💛
I love my New Guinea pig bottle holder…
I love my New Guinea pig bottle holder . It’s amazing quality and I love the green colour ! I shall be ordering again soon .
27 mai 2025
Réponse de Buttercup Pet Products
Sue this is wonderful to hear, thank you! So happy you’re loving the green and the quality too. Can’t wait to have you back for more soon 💛
Really good bottle holder
The bottle holder arrived really quickly and in very good condition.
It goes well with the other bottle holder and hay rack I bought a few months ago. It's really easy to fit to your cage and easy to clean
27 mai 2025
Réponse de Buttercup Pet Products
Jill this is fab, thank you! Love that it fits in perfectly with your setup and that it’s keeping things simple and clean. Big thanks for coming back to us again – means the world 💛
I requested a refund which I finally…
I requested a refund which I finally got after requesting again. I was told that my item had been sent in error although I haven’t received it.
I found the companies communication a huge problem.
27 mai 2025
Réponse de Buttercup Pet Products
Thanks for the honest feedback Corinne. Really sorry the experience wasn’t up to scratch and that communication fell short this time. We’re always trying to improve and we’ll take this on board to do better moving forward. Appreciate you taking the time to share it. 💛
Love the water bottle holders!!
Love the water bottle holders!!! My Guinea Pigs noticed them right away!! So easy to change water now!!!
The Hay Racks are great too!!
15 mai 2025
Avis spontané
Réponse de Buttercup Pet Products
Virginia you’re an absolute gem, thank you! Love that your piggies clocked the new setup straight away and that it’s made your life easier too. Big love from all of us 💛
They’re very nice bottles but they leak…
They’re very nice bottles but they leak I was hoping to find ones that didn’t leak but I still love them
28 avril 2025
Réponse de Buttercup Pet Products
Thanks so much for the kind words Hope and for still showing love even with the leak issue. That’s definitely not what we want so we’ll keep working to improve. Really appreciate your support 💛
Glad I bought the bottle holder
Glad I bought the bottle holder, so easy to use, bottle still drips
24 avril 2025
Réponse de Buttercup Pet Products
Thanks for the feedback Sarah! Really glad the holder’s working well for you even if the bottle’s still being a bit cheeky with the drips. We’re always working to make things better so this is super helpful to know 💛
Yayyy!!
Yayyy!!! No more wet bedding from water bottles. These bottle holders are everything and more my 6 Guinea pigs love them. Was recommended these by Masons Cavies and am really pleased with them.
24 avril 2025
Réponse de Buttercup Pet Products
Deborah this is brilliant, thank you! Love the energy and love that the wet bedding days are over. Massive shoutout to Masons Cavies for the rec and big hugs to your fab six piggies 💛
Great product and fantastic service
24 avril 2025
Réponse de Buttercup Pet Products
Debra you’re a star, thank you! So glad you’re happy with both the product and the service. We really appreciate the support 💛
Game changer!!
The water bottle holders are absolutely a game changer, no more messing around with fiddly wires, highly recommend them
30 avril 2025
Réponse de Buttercup Pet Products
Emma you’ve nailed it – no more wire wrangling is exactly what we were aiming for! So glad they’ve made a difference and huge thanks for the recommendation 💛
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