I placed an order in March, chased this up numerous times via email, including after my reply on my previous review I left (see below), and still no response or items bought received. This is extremel... Voir plus
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Lisez les avis des autres
Despite a not so good first transaction i wanted to give them another chance as only fair, they’re very transparent and they go the extra mile, the quality of the bottle holders is excellent and so re... Voir plus
L'entreprise a répondu
Unfortunately this company is a scam. I placed my order, money taken and no items sent. It's been weeks now. I contacted the company straight alway about the missing order. No reply, no acknowle... Voir plus
Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea. Yes it initially seems a bit ex... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Our mission is to make small pet companionship easier and more fulfilling, by creating innovative, high-quality products using ‘planet in mind’ materials and manufacturing techniques. Based in Sheffield in the UK, we manufacture all of our products using 3D printing technology. This manufacturing method allows us to update our products constantly, meaning our customers receive the best possible products!
Coordonnées de contact
22 Chatsworth Park Road, Gleadless, Gleadless, S12 2UF, SHEFFIELD, Royaume-Uni
- 07709742646
- info@buttercuppetproducts.co.uk
- buttercuppetproducts.co.uk
3,4
Moyen
234 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
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Genius.
I changed to a different kind of bottle from these as I didn't like the wire fixing. The others had to be unscrewed every day to fill and refitted again, which was a pain.
This is a brilliantly thought out solution for hanging the bottles. Once fixed it stays put and the bottle comes out for refilling. I have two light purple holders with two purple bottles. Genius. Thanks, would recommend to everyone.
28 janvier 2025
Happy from the US
The leaking seems to have stopped. I like the bottles too. Just need the bigger sizes to be restocked. Very happy from the US.
25 janvier 2025
Avis spontané
Delivery time was way lateer than…
Delivery time was way lateer than expected. Which is a shame as the rest of the experience was five star.
8 janvier 2025
Great product and great customer service!
I ordered two water bottle holders and realised that I ordered the wrong type. The customer service was both quick and generous and the products themselves are really good quality!
12 janvier 2025
Avis spontané
not yet received my order from you
thank you for the information on how to install and use your product but as i am yet to receive my goods I am unable to comment or indeed give a review of the product
8 janvier 2025
Réponse de Buttercup Pet Products
Hi Wendy,
Thank you for your feedback. We're surprised by your negative review, as we haven't received any communication regarding any issues with your order. At Buttercup Pet Products, providing excellent customer service is our top priority. If you could kindly email us your order details at hello@buttercuppetproducts.co.uk, we would be happy to investigate this further and assist you.
Many thanks,
The Buttercup Pet Products Team
Fantasicly simple bye effective thought…
Fantasicly simple but effective thought of everything to make the product sturdy and perfect. Fab service too.
8 janvier 2025
Réponse de Buttercup Pet Products
Hey Rachel,
Thank you so much for your kind words ☺️
Many thanks
Buttercup Pet Products
Makes things so much easier
Had seen these mentioned on a guinea pig rescue site. Having battled with metal bits of wire, which squeeze water out for a number of years thought what a great idea.
Yes it initially seems a bit expensive but it's so much quicker and leaking is definitely improved. Wish had done it years ago
8 janvier 2025
Réponse de Buttercup Pet Products
Hey Lisa,
Thank you so much for taking the time to write such great feedback! 🙂
Many thanks
Buttercup Pet Products
Réponse de Buttercup Pet Products
Thank you! 😊
Many thanks
Buttercup Pet Products
Still not received item
6 décembre 2024
Réponse de Buttercup Pet Products
Dear Amber,
We truly value hearing from our customers and wanted to take a moment to address your concerns in detail.
After reviewing your order, we can confirm that it was placed on December 5th with our Evri delivery service, which offers a 2-4 working day delivery timeframe. Your order was dispatched within our stated processing window of 1-5 working days and was delivered on December 16th. While we acknowledge that this was at the latter end of the delivery window, we have ensured that your order was fulfilled within our delivery policy which can be found here: https://buttercuppetproducts.co.uk/pages/delivery-returns
We sincerely appreciate your understanding and hope this explanation provides some clarity. If you have any further questions or concerns, please don't hesitate to get in touch.
Thank you for your continued support.
Best regards,
Buttercup Pet Products
Réponse de Buttercup Pet Products
Dear Emily,
Thank you so much for taking the time to provide us with your feedback. We truly value hearing from our customers and wanted to take a moment to address your concerns in detail.
After reviewing your order, we can confirm that it was placed on December 4th with our Evri delivery service, which offers a 2-4 working day delivery timeframe. Your order was dispatched within our stated processing window of 1-5 working days and was delivered on December 15th. While we acknowledge that this was at the latter end of the delivery window, we have ensured that your order was fulfilled within our delivery policy which can be found here: https://buttercuppetproducts.co.uk/pages/delivery-returns
We sincerely appreciate your understanding and hope this explanation provides some clarity. If you have any further questions or concerns, please don't hesitate to get in touch.
Thank you for your continued support.
Best regards,
Buttercup Pet Products
The bottle holder is brilliant
The bottle holder is brilliant. It was easy to assemble and makes the water bottle more secure than the holder I had.
28 novembre 2024
Réponse de Buttercup Pet Products
Hey Ruth,
Love it! Thank you 😊
Many thanks
Buttercup Pet Products
Bottle holders
I ordered the bottle holders. Ordered wrong size so had to return. I then reordered correct size. I had a query which was dealt with quickly and resolved via customer services.
They’re great holders. The bottles still drip but it’s so much easier to take out and replace. Would recommend them.
25 novembre 2024
Avis spontané
Water bottles
It is the first time I have used this Company and it was recommended by Sophie Mason from Masons Cavies.
I was a little confused on how to attace the water bottle to my cages as it didn't come with instructions. I watched a clip from Sophie on how to attach it. I'm now very pleased and the children find it so much easier to changed their hampster water.
Delivery was quick with no damage.
I have now ordered another bigger one for my guinea pig.
Will used again when needed.
21 novembre 2024
Avis spontané
Réponse de Buttercup Pet Products
Dear Ann,
Thank you so much for taking the time to share your feedback with us. Comments like yours are incredibly valuable and help us continually improve as a small business.
We’re delighted to hear that you’re enjoying our product and that it’s making it easier for your children to care for their hamster. That’s exactly the kind of positive impact we strive for!
Regarding the instructions, all of our orders are typically sent with a packing slip that includes a QR code. Scanning this QR code provides access to our installation guide. However, it’s possible that your order may not have included the packing slip on this occasion, and we sincerely apologize for the oversight.
Thank you again for your support, and we look forward to the opportunity to serve you in the future. If there’s anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
Buttercup Pet Products
Received on time and as described
Received on time and as described
A bit fiddley to put together as you had to hold the other end of the screw to stop it turning. I have small hands so managed to do this but my husband wouldn't have been able to fit his hands inside the bottle holder.
8 novembre 2024
Réponse de Buttercup Pet Products
Hey Elaine!
Thank you for your feedback and for taking the time to share your experience with us! We're so glad to hear that your order arrived on time and as described.
We appreciate your comments about the assembly process and understand that holding the screw can be a bit tricky. Your insight is incredibly helpful, and we’ll certainly consider this when refining our product design or instructions in the future.
Thank you again for your support, and we hope you continue to enjoy using your bottle holder. If there’s anything else we can assist you with, please don’t hesitate to reach out!
Best regards,
Buttercup Pet Products
I wish I'd thought of it!
I wish I'd thought of it!
About time. After having hamsters and guinea pigs over the last decade I cannot believe that I hadn't thought of this myself. We have 5 guinea pigs so I purchased 3 of the large lilac holders. What a game changer. It makes changing the water soooo much easier, there's no more fighting with those blasted wires! (I took great satisfaction in throwing them away). Our piggies find it easier to drink from, they're easy to install and adjust if necessary, and the water doesn't leak everywhere, just the odd drip now inside the cage on a lining blanket. If you're thinking about getting one of these holders - don't - just buy them. Bloomin' brilliant.
14 novembre 2024
Amazing customer service
Amazing customer service. Very helpful and kept me in the loop about my order. I will recommend to guinea pig owners!
12 novembre 2024
These are a game changer
These are a game changer. They save time and frustration. I wish I would have gotten them sooner. The Guinea pigs have started to drink more.
4 novembre 2024
Why have I struggled with guinea pig…
Why have I struggled with guinea pig water bottles for so long. Your bottle holders are amazing..... Making life so much easier.
2 novembre 2024
Avis spontané
I was sick of the old wire holders
I was sick of the old wire holders, these are such a breeze to use, and make it so much easier.
7 octobre 2024
Great water bottle holder
Great product so much easier to take the guinea pigs bottle off and love the range of colours available, easy to put on too.
9 octobre 2024
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