Really disappointing experience with Butter, our compensation for a cancelled flight was less than what we payed for the insurance in the first place, and definitely not enough to make up for anything... Voir plus
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Huge shout out to Michael R and the team for their awesome customer service (via email) and speedy handling of my claim. I came home early from a trip in the US, and they processed and paid out my c... Voir plus
My second time insuring my trip with Butter and I will continue choosing them! Competitive pricing and user friendly interface. My first time submitting a claim too and the process was so smooth. Afte... Voir plus
I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. Th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whether you're backpacking across Europe, taking a gap year to explore Asia, or planning a honeymoon in Bali, Butter can cover you. With an intuitive quote process, users can effortlessly tailor their coverage to include everything from snow sports to motorcycle cover, making it perfect for the digital nomad, the thrill-seeker, and everyone in between. The process is straightforward, transparent, and easy, making it accessible for everyone. Butter understands the importance of reliable support while overseas. That's why we have a team on call 24/7 for emergency support. So that even if it's 2am in the middle of Shibuya Square, we've got your back. Plus, our online account dashboard makes it super easy to manage your cover, make claims and get support online. For the young traveler looking for insurance that's as flexible and adventurous as they are, Butter Insurance is the go-to choice, providing peace of mind for this generation.
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 60 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Second time user. Always a great experience.
Easy quote process and very affordable. From reading other reviews feel very secure knowing if I have to claim will be quick and painless

Réponse de Butter Insurance
Highly recommended
It was quick and easy to take out a last minute policy right before my trip to Europe

Réponse de Butter Insurance
Seamless experience as always
Seamless experience as always. Can’t beat those prices. Will use for all my holidays going forward.
Unreal experience
Unreal experience, super easy to use and made me feel at ease during my trip to the states!

Réponse de Butter Insurance
Want to be treated like a human not a number -.choose Butter
I have had the BEST experience with Butter Insurance . The Bali ash cloud had me cancel our trip . Getting the runaround from actual accommodation and the booking source was soooooo frustrating . Butter listened , heard my issue and understood . They were amazing to deal with , I wasn’t a number . My claim was assessed so quickly and paid out in just a few days . This is the most reasonable and understanding insurance claim I’ve made . Helping out in more ways than one ! If you need insurance GO BUTTER !! If you want to be treated fairly and feel you are being heard by an actual person not a generated system please use Butter . Highly recommended five star service ,

Réponse de Butter Insurance
Disappointing…and further disappointed.
Extremely disappointed with the outcome of my claim and the prolonged period of time it has taken to still not have obtained a resolution. Adequate documentation and evidence had been provided only for further information to be requested and ultimately lead to the withdrawal of my claim. Should have stuck with my original insurer. Staff were helpful and it was a user-friendly process to begin with.
*UPDATE TO THE RESPONSE RECEIVED BELOW.
I never discredited your request for further information. I critiqued your inability to resolve the matter in a reasonable time. I provided sufficient evidence at the beginning of the claim (which would have been suffice to another insurer) and you are currently at week 5 of attempting to obtain “further information” with no end date in sight. Your inability to obtain information should not impact my ability to be reimbursed. That’s the equivalent of advising that I won’t pay your premium until I have the need for a claim. I don’t appreciate your attempt to patronise a paying client who withdrew their claim as a result of your failed procedure and due diligence.

Réponse de Butter Insurance
Push for review before start
Easy enough to organise but I don't see why I'm asked to write a review before the start of the insurance. How can I answer the question: How did we do? if nothing has been done yet? So three stars for now, due to unnecessary emails.

Réponse de Butter Insurance
Excellent, straightforward travel cover
I bought Butter cover for my son and I for a trip to New Zealand in September. The user experience in the purchasing process is unbelievably good - it was absolutely seamless and very quick and easy.
Fortunately I haven't had to claim on the policy.
I will definitely purchase Butter cover again in the future.

Réponse de Butter Insurance
easy online service
easy online service, good pricing. haven’t had need to use for claim but am happy with online service and full disclosures on oroducts

Réponse de Butter Insurance
Butter Insurance was so easy to navigate and receive a quote
Butter Insurance was so easy to navigate and receive a quote.
I was away when I thought I may have needed to return home early so I sent an email regarding the situation. They replied a short time later explaining everything required.
I have insured with them again for my next trip away.

Réponse de Butter Insurance
Having Butter Travel Insurance behind you is a must
Having Butter Travel Insurance behind me gave me a great peace of mind. My flight from London to Australia was cancelled 10mins before boarding time. I got in touch with Butter Insurance, to see what my options were,Sophie was most honest and helpful, told me what I was covered for and how to make a claim. I decided to get in touch with the Airline and they agreed I was due compensation, so in the end I did not make a claim with Butter Insurance, but knowing that they were only to happy to help, was pleasing to know.
I will use Butter Insurance again without hesitation on my next adventure, highly recommended.

Réponse de Butter Insurance
Hassle-Free Travel Insurance Experience with Butter Insurance
I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. The rates were great too, and I had my policy in my inbox right away. Definitely recommend if you’re looking for quick, hassle-free travel insurance!

Réponse de Butter Insurance
Such an easy and seamless process with…
Such an easy and seamless process with Butter Insurance!

Réponse de Butter Insurance
Butter insurance is so nice and easy
Butter insurance is so nice and easy. They were very helpful when my laptop was stolen. Cheers guys will use next time.

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Travel Insurance
Super easy to arrange travel insurance for my recent trip to Japan. Very competitive pricing. Highly recommended!

Réponse de Butter Insurance
I would definitely recommend Butter…
I would definitely recommend Butter Insurance. The website was incredibly easy to use and the cover was very competitive. I’ll be using them for all future trips.

Réponse de Butter Insurance
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