Butter Insurance Avis 

127
•
TrustScore 4 sur 5

4,2

Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 1 sur 5 étoiles

Really disappointing experience with Butter, our compensation for a cancelled flight was less than what we payed for the insurance in the first place, and definitely not enough to make up for anything... Voir plus

Noté 5 sur 5 étoiles

Huge shout out to Michael R and the team for their awesome customer service (via email) and speedy handling of my claim. I came home early from a trip in the US, and they processed and paid out my c... Voir plus

Noté 5 sur 5 étoiles

My second time insuring my trip with Butter and I will continue choosing them! Competitive pricing and user friendly interface. My first time submitting a claim too and the process was so smooth. Afte... Voir plus

Noté 5 sur 5 étoiles

I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. Th... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Compagnie d'assurance voyage
  2. aussi dans
  3. Compagnie d'assurance

Écrit par l'entreprise

Whether you're backpacking across Europe, taking a gap year to explore Asia, or planning a honeymoon in Bali, Butter can cover you. With an intuitive quote process, users can effortlessly tailor their coverage to include everything from snow sports to motorcycle cover, making it perfect for the digital nomad, the thrill-seeker, and everyone in between. The process is straightforward, transparent, and easy, making it accessible for everyone. Butter understands the importance of reliable support while overseas. That's why we have a team on call 24/7 for emergency support. So that even if it's 2am in the middle of Shibuya Square, we've got your back. Plus, our online account dashboard makes it super easy to manage your cover, make claims and get support online. For the young traveler looking for insurance that's as flexible and adventurous as they are, Butter Insurance is the go-to choice, providing peace of mind for this generation.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

127 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 60 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(127)

34 avis reçus au cours des 12 derniers mois

Écrire un avis
Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Highly recommended

It was quick and easy to take out a last minute policy right before my trip to Europe

24 août 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Nice one Rob, thanks for taking the time to review! Hope you had a great trip 🌞

Noté 5 sur 5 étoiles

Unreal experience

Unreal experience, super easy to use and made me feel at ease during my trip to the states!

21 novembre 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks Molly!! Appreciate the review 🙏

Noté 5 sur 5 étoiles

Want to be treated like a human not a number -.choose Butter

I have had the BEST experience with Butter Insurance . The Bali ash cloud had me cancel our trip . Getting the runaround from actual accommodation and the booking source was soooooo frustrating . Butter listened , heard my issue and understood . They were amazing to deal with , I wasn’t a number . My claim was assessed so quickly and paid out in just a few days . This is the most reasonable and understanding insurance claim I’ve made . Helping out in more ways than one ! If you need insurance GO BUTTER !! If you want to be treated fairly and feel you are being heard by an actual person not a generated system please use Butter . Highly recommended five star service ,

12 novembre 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Hi Kirsten - Thank you so much for taking the time to share your claims experience 🥹 Reviews like this make our day!! We really work hard to make our customers feel heard, so we're very glad we could help you out during the volcano. Hope you make it back to Bali soon! 🌞 Butter Team

Noté 1 sur 5 étoiles

Disappointing…and further disappointed.

Extremely disappointed with the outcome of my claim and the prolonged period of time it has taken to still not have obtained a resolution. Adequate documentation and evidence had been provided only for further information to be requested and ultimately lead to the withdrawal of my claim. Should have stuck with my original insurer. Staff were helpful and it was a user-friendly process to begin with.

*UPDATE TO THE RESPONSE RECEIVED BELOW.

I never discredited your request for further information. I critiqued your inability to resolve the matter in a reasonable time. I provided sufficient evidence at the beginning of the claim (which would have been suffice to another insurer) and you are currently at week 5 of attempting to obtain “further information” with no end date in sight. Your inability to obtain information should not impact my ability to be reimbursed. That’s the equivalent of advising that I won’t pay your premium until I have the need for a claim. I don’t appreciate your attempt to patronise a paying client who withdrew their claim as a result of your failed procedure and due diligence.

6 novembre 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Hi Billy - Sorry to hear that you are unhappy with the request for more information about your claim. Our team does need this to move forward. Please feel free to reach out to suport@butterinsurance.com.au if you decide to provide the requested information and reopen your claim, and we will prioritise reviewing it as quickly as possible so you can get a speedy resolution.

Noté 3 sur 5 étoiles

Push for review before start

Easy enough to organise but I don't see why I'm asked to write a review before the start of the insurance. How can I answer the question: How did we do? if nothing has been done yet? So three stars for now, due to unnecessary emails.

20 octobre 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Hi Eos - unfortunately this is a limitation of Trustpilot 🙁 Sorry about that! It's frustrating for us too. We can only request a review after a purchase, not after everyones unique trip dates. We will try to find a better way to send these emails so thank you for your feedback!

Noté 5 sur 5 étoiles

Excellent, straightforward travel cover

I bought Butter cover for my son and I for a trip to New Zealand in September. The user experience in the purchasing process is unbelievably good - it was absolutely seamless and very quick and easy.
Fortunately I haven't had to claim on the policy.
I will definitely purchase Butter cover again in the future.

28 août 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Thank you for the review El! See you for your next trip ☀️

Noté 5 sur 5 étoiles

easy online service

easy online service, good pricing. haven’t had need to use for claim but am happy with online service and full disclosures on oroducts

5 octobre 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks Sarah for the review, really glad to hear you like the online portal! 🙌

Noté 5 sur 5 étoiles

Butter Insurance was so easy to navigate and receive a quote

Butter Insurance was so easy to navigate and receive a quote.
I was away when I thought I may have needed to return home early so I sent an email regarding the situation. They replied a short time later explaining everything required.
I have insured with them again for my next trip away.

26 septembre 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Thank you Willie for taking the time to leave your review!! We're glad our team could help out while you were overseas, and appreciate you coming back for your next trip ✈️

Noté 5 sur 5 étoiles

Having Butter Travel Insurance behind you is a must

Having Butter Travel Insurance behind me gave me a great peace of mind. My flight from London to Australia was cancelled 10mins before boarding time. I got in touch with Butter Insurance, to see what my options were,Sophie was most honest and helpful, told me what I was covered for and how to make a claim. I decided to get in touch with the Airline and they agreed I was due compensation, so in the end I did not make a claim with Butter Insurance, but knowing that they were only to happy to help, was pleasing to know.
I will use Butter Insurance again without hesitation on my next adventure, highly recommended.

19 septembre 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Thank you John for taking the time to leave a review! Very kind words and we have passed them on to Sophie too. Cancelled flights are the worst, so we're glad we could give you a good experience 🙌 See you next time

Noté 5 sur 5 étoiles

Hassle-Free Travel Insurance Experience with Butter Insurance

I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. The rates were great too, and I had my policy in my inbox right away. Definitely recommend if you’re looking for quick, hassle-free travel insurance!

11 septembre 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks Noah, awesome feedback, really appreciate it 🙏

Noté 5 sur 5 étoiles

Butter insurance is so nice and easy

Butter insurance is so nice and easy. They were very helpful when my laptop was stolen. Cheers guys will use next time.

14 septembre 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks Jasper, so glad we could help! 🙌

Noté 5 sur 5 étoiles

Easy quote template

Easy quote template, fast and efficient

3 septembre 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks for your review, glad you found the process to be efficient!

Noté 5 sur 5 étoiles

Easy and clear

Very easy application process and easy to understand

31 août 2024
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks Tristan, appreciate it!

Noté 5 sur 5 étoiles

Travel Insurance

Super easy to arrange travel insurance for my recent trip to Japan. Very competitive pricing. Highly recommended!

8 juillet 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Thank you Dave, hope you enjoyed your trip to Japan 🇯🇵

Noté 5 sur 5 étoiles

I would definitely recommend Butter…

I would definitely recommend Butter Insurance. The website was incredibly easy to use and the cover was very competitive. I’ll be using them for all future trips.

1 septembre 2024
Avis spontané
Logo de Butter Insurance

Réponse de Butter Insurance

Thanks Tess! Look forward to insuring your future trips 🙌

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus