Really disappointing experience with Butter, our compensation for a cancelled flight was less than what we payed for the insurance in the first place, and definitely not enough to make up for anything... Voir plus
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Huge shout out to Michael R and the team for their awesome customer service (via email) and speedy handling of my claim. I came home early from a trip in the US, and they processed and paid out my c... Voir plus
My second time insuring my trip with Butter and I will continue choosing them! Competitive pricing and user friendly interface. My first time submitting a claim too and the process was so smooth. Afte... Voir plus
I used Butter Insurance for my trip to Japan, and the process couldn’t have been easier. It took just a few minutes to get the coverage I needed, and everything was super clear and straightforward. Th... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Whether you're backpacking across Europe, taking a gap year to explore Asia, or planning a honeymoon in Bali, Butter can cover you. With an intuitive quote process, users can effortlessly tailor their coverage to include everything from snow sports to motorcycle cover, making it perfect for the digital nomad, the thrill-seeker, and everyone in between. The process is straightforward, transparent, and easy, making it accessible for everyone. Butter understands the importance of reliable support while overseas. That's why we have a team on call 24/7 for emergency support. So that even if it's 2am in the middle of Shibuya Square, we've got your back. Plus, our online account dashboard makes it super easy to manage your cover, make claims and get support online. For the young traveler looking for insurance that's as flexible and adventurous as they are, Butter Insurance is the go-to choice, providing peace of mind for this generation.
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4,2
Bien
127 avis
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A répondu à 60 % de ses avis négatifs
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Quick insurance
I tried to book online and there was a little bug in the app but maybe because my phone it’s an iPhone X
Happily they reply my email really quick and solved the Inquiry problem with a good deal
Hopefully I don’t need to use the insurance but feeling safer to have it
4 septembre 2024
Avis spontané
Réponse de Butter Insurance
Thanks Gabriela - great to hear our customer service team was quick to respond and helped solve your enquiry!
Réponse de Butter Insurance
Thanks Andy, really glad to heard that! 🔥
Réponse de Butter Insurance
Thanks Caroline!! Really appreciate it 🙂🧈
No claim no further comments.
16 août 2024
Réponse de Butter Insurance
Thanks Jirong, great to hear you didn't need to make a claim on your trip! 🙏
Réponse de Butter Insurance
Thanks Lynny for the great feedback! 🙌
Such an easy flow thru the booking…
Such an easy flow thru the booking process, and they offered all the right extras I wanted. The price was such a good deal compared to other options I checked. If only all insurance sites were as good as this.
4 août 2024
Réponse de Butter Insurance
Thanks Chris! That's awesome feedback, look forward to covering the next one ✈️
Great pricing and super easy process
Great pricing and super easy process. Afterpay is a bonus.
11 août 2024
Avis spontané
Réponse de Butter Insurance
Thanks Blair, appreciate the review. Happy to hear you like our Afterpay offering too. Cheers ⚡️
Réponse de Butter Insurance
Thanks for your review! Glad you found the process easy
Very simple procedure to sign up and…
Very simple procedure to sign up and purchase the insurance. Very simple.
23 juillet 2024
Réponse de Butter Insurance
Thanks Simonne, so glad to hear you found the process simple! ⭐️
Réponse de Butter Insurance
Thanks for the positive feedback Julie! 🙌
Generally great! (But maybe reconsider if you're planning on having any boozy nights)
Used Butter for a 4 week trip to Asia. Super easy to get a quote and get started. Their portal to login and view insurance docs and active insurances was great. The PDS is also easy to read and understand compared to other insurers. I fortunately didn't need to make a claim for anything during the trip so can't comment on that.
Only hesitation I had came from some of the general exclusions listed in the PDS. Particularly the restriction on covering any loss that occurs whilst under the influence of alcohol. My understanding is that other insurers will still pay out for claims for loss (e.g. injury if you break a leg or something) as long as your blood alcohol is under four times the legal driving limit. Butter's underwriter will only payout if you are below THE legal driving limit (even if the loss does not involve any form of driving). Not a huge issue, but worth considering if you are planning to have some big nights whilst overseas you might not be covered.
Overall, still a great experience and would recommend to others.
20 juin 2024
Réponse de Butter Insurance
Thanks for taking the time to share your feedback and experience! We're really glad to hear you found our policy easy to read and purchase 🙌
Re the alcohol exclusion, note that this only applies to claims directly caused by the effects of alcohol. E.g. if medical bills arise directly due to a really big night out. However, for other incidents that occur while an insured person is intoxicated, but are not directly caused by the intoxication— eg a phone being pick-pocketed during a night out—this exclusion does not apply.
I hope that provides a little more peace of mind!
Such a simple and seamless process
Such a simple and seamless process. Felt at ease knowing I was covered by Butter
3 juillet 2024
Réponse de Butter Insurance
Thanks Kaya, so glad you felt that way! 🧈
Super easy process to purchase the…
Super easy process to purchase the policy & great customer support. 10/10!
8 juillet 2024
Réponse de Butter Insurance
Thanks Jason! Appreciate the positive review 🙏
Réponse de Butter Insurance
Awesome, glad you enjoyed the experience. Hope you have a great trip! ✈️
Best Value. So easy to book.
Searched online for the best value travel insurance and Butter Insurance was well and truly the winner. Was super easy to book too.
8 juillet 2024
Réponse de Butter Insurance
Love to hear that, thanks Brady! hope you had a great trip ✈️
The insurance I needed was easy to set…
The insurance I needed was easy to set up online with Butter.
30 juin 2024
Réponse de Butter Insurance
Thanks Lynne for sharing your experience, we really appreciate it! 🙌
Super easy to use and understand!
3 juillet 2024
Réponse de Butter Insurance
Thanks for the feedback Niel! 🤩
Good value and easy process
22 juin 2024
Réponse de Butter Insurance
Awesome, thanks for taking the time to review! Have a great trip ✈️
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