It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Voir plus
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Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Voir plus
Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.
À propos de l'entreprise
- Fabricant de produits surgelés
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fournisseur de produits alimentaires
- Magasin de produits surgelés
- Livraison de repas à domicile
Écrit par l'entreprise
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Coordonnées de contact
2 McNicol Drive, NW107AW, London, Royaume-Uni
- feedback@byruby.co.uk
- byruby.co.uk
4,6
Excellent
2 k avis
A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love the fish pie and veggie lasagne
I love the fish pie and veggie lasagne. Prawn curry too spicy for me, shame. As a non-meat eater I would like to see a couple more fish dishes and a couple more vegetable dishes (not pasta).
31 octobre 2025
Réponse : byRuby
Hi Mauryne,
Thanks so much for your review, it's great to hear you've enjoyed the fish pie and veggie lasagne. Great feedback re. veggie dishes, we'll keep this in mind!
All the best,
Milly
I sent 3 of my friends byRuby bundles
I sent 3 of my friends byRuby bundles. Two of whom have just had babies and one who is recuperating after an accident. They could not have been thrilled and said the food was beyond delicious and a real weight of their minds. Thank you!
30 octobre 2025
Réponse : byRuby
Hi Alice,
That's really wonderful to hear, thanks so much for reviewing and i'm delighted that your friends found our food a help during a tricky time.
All the best,
Milly
Tasty, easy, good value
I'd had my eye on ByRuby for a while, and had pleasant email exchanges with them, but didn't get to try their food until Ocado had some dishes on offer. So tasty and, for me, far nicer than the other brands I've tried, chilled or frozen. I decided to buy direct using a new customer offer and bought the Classic and Comfort bundle. We're happily working our way through them. I'll certainly be restocking.
12 novembre 2025
Avis spontané
Réponse : byRuby
Dear Dawn,
That's brilliant to hear, I'm delighted that you've enjoyed the food and you're working your way through your bundle happily. Which is your favourite?
All the best,
Milly
The meals are very tasty and fresh and…
The meals are very tasty and fresh and the ingredients are of very good quality.
30 octobre 2025
Réponse : byRuby
Thank you so much for the lovely review Patricia, delighted you have enjoyed everything
Just had my first ByRuby meal…
Just had my first ByRuby meal (shameful).
Purchased in Booths supermarket, this product is outstanding. We had the Prawn Curry, great flavours and plenty of delicious prawns.
We will definitely be enjoying more in the weeks and months ahead. Very well done Ruby and Milly!
Andrew B
7 novembre 2025
Avis spontané
Réponse : byRuby
Hi Andrew (Brook?),
Delighted you enjoyed the prawn curry, I love that recipe so much. Hope you try some others and enjoy equally x
Réponse : byRuby
What a lovely review, thanks so much!
Delicious meals!
Bought a few of these meals to help with cooking while moving house, and i must say they taste home cooked and are absolutely delicious! Will definitely buying every few weeks.
22 octobre 2025
Avis spontané
Réponse : byRuby
So pleased that the food was a help, delighted you have enjoyed everything. We have a subscription service if you'd like to set up a regular delivery.
All the best,
Milly
Excellent delivery process and always…
Excellent delivery process and always happy with my favourite recipes
22 octobre 2025
Réponse : byRuby
Hello John,
This is great to hear, thanks so much for your feedback!
Milly
Absolutely delicious pies!
My order arrived on time, it was well-packed (with reusable insulation which I use in the garden around the base of plants) and the pies were delicious. Great customer service - thank you.
22 octobre 2025
Réponse : byRuby
Hello Sue,
Delighted you have enjoyed the food, thanks so much for the lovely review and comments on customer service, that's great to hear!
Milly
As I near 90 years of age I often…
As I near 90 years of age I often search for top quality ready meals. I tried a few of 'byRuby' meals and found them rather dry and disappointing.
I am personally happy to pay more for quality. Charlie Bingham's brasserie range is more like it. Despite rather silly reviews in the media I believe that there is a good market for quality ready meals.
3 octobre 2025
Réponse : byRuby
Hello David,
Many thanks for your review, sorry to hear that you found the dishes a bit dry. I wonder if your oven is particularly hot?
All the best,
Milly
Highly recommend the Vegetarian…
Highly recommend the Vegetarian lasagne, absolutely delicious and what a result after a long day at work with Autumn setting in I will definitely pop a few more in my freezer!
1 novembre 2025
Avis spontané
Réponse : byRuby
Dear Fi,
What a lovely review, thank you very much and I'm delighted that you have enjoyed the veggie lasagne.
Milly x
Réponse : byRuby
Hello Bob,
Very sorry to hear that you didn't have a good experience. I will drop you an email on this.
Best,
Milly
My first order did not arrive and they…
My first order did not arrive and they kindly replaced it.The food is healthy and delicious,I am going to increase my order as I am having chemotherapy and find the meals appetising whilst my appetite is reduced,I just wish there were more vegetarian options .
16 octobre 2025
Réponse : byRuby
Hello Sandra,
Thank you so much for your review and i'm delighted that we are managing to help you eat well during a difficult time. Great feedback re. vegetarian dishes, I will bear this in mind as we develop our recipes.
Milly
Delicious and high quality meals
Delicious and high quality meals. Great customer service
16 octobre 2025
Réponse : byRuby
Hello Hannah,
This is wonderful to hear, thanks so much for the review!
Delivery was a gift and it was a week…
Delivery was a gift and it was a week late. Only organised when I chased it. Three "please review us" emails is too many.
9 octobre 2025
Réponse : byRuby
Hello Andrew,
I'm very sorry for the lateness of your order but delighted that you got it in the end. Apologies for the frequency of the review requests, I will be sure to look into this.
Milly
Réponse : byRuby
Thank you Sheila, delighted you've enjoyed the food!
Réponse : byRuby
Hello Brian,
Thank you for your review and I'm sorry to hear that the ByRuby meals weren't to your taste. I would be grateful of any other feedback. I will drop you an email on this.
Thanks!
Milly
Delicious veggie meals!
3 octobre 2025
Réponse : byRuby
Hooray! That's great to hear, thanks so much for your lovely review
Great company
I contacted byRuby customer service and got a prompt and very helpful response. I subsequently placed an order and was really happy with the easy delivery, tasty food and eco-friendly packaging!
18 septembre 2025
Réponse : byRuby
I am so delighted to hear this, thank you so much for taking the time to review
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