It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover
Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Voir plus
Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.
À propos de l'entreprise
- Fabricant de produits surgelés
- Fabricant de produits alimentaires
- Producteur de produits alimentaires
- Fournisseur de produits alimentaires
- Magasin de produits surgelés
- Livraison de repas à domicile
Écrit par l'entreprise
Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.
Coordonnées de contact
2 McNicol Drive, NW107AW, London, Royaume-Uni
- feedback@byruby.co.uk
- byruby.co.uk
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I love By Ruby …
I love By Ruby and always like to have a supply in my freezer . Tasty and well above average frozen meals . We all enjoy them 🙌

Réponse : byRuby
Great food and tasted like home…
Great food and tasted like home cooking. Would like more choices

Réponse : byRuby
Excellent food
Excellent food, nowhere near similar to a regular ready meal as they taste homemade! We love having them as a treat when I don’t feel like cooking and the portion size is very generous too.

Réponse : byRuby
Terrible
Terrible, first delivery cancelled then 4 items out of 11 ordered turned up 2 minutes later defrosted.Not impressed.You should stop using DPD.

Réponse : byRuby
Delicious food and well prepared
Delicious food and well prepared. Clearly a lot of love getting this put together. Highly recommended

Réponse : byRuby
Tasty and nutritious.
We liked almost all the food delivered. These are our comments:
Taste 10/10
Delivery 10/10
The texture of the Chicken tikka masala was slightly undercooked.

Réponse : byRuby
The food was very tasty
The food was very tasty. However 2 out of 5 trays were sqashed which meant the packaging had split open.
The delivery box the trays were packed in was intact.
Sorry, but I am here again
Sorry, but I am here again. Another disappointing Fish Pie to wade through. The packaging says 'Generously filled with sustainably sourced Smoked Haddock 6%, Cod 7% and Salmon 7%'. 20% of the Fish Pie is Fish, really. That is not 'Generously'. My Fish pie had less Fish than even that and this is the third time I have complained about the lack of Fish. I have read all the reviews on Trust Pilot about myRuby products and the overriding complaint is not enough main ingredient. This is a fundamental problem and you need to listen to your customers otherwise you will not have any.
These are delicious home cooked meals…
These are delicious home cooked meals that are well proportioned and good value .
We enjoyed your meals very tasty tasted…
We enjoyed your meals very tasty tasted just like home will place another order soon very delicious
The delivery box was solid BUT contents ruined
The delivery box was solid . On opening the brown wrapping paper was damp ; as was the outer cardboard sleeves of the meal pots !!! On uncovered further I found the Boeuf Bourguignon cellophane wrapper was open and defrosting ! I sent e mails and photos…. But no reply?? Still awaiting reply to this correspondence…. I have previously ordered food and told many family and friends about ‘ BY RUBY ‘ …but no more !!!

Réponse : byRuby
Issues with packaging
I have yet to try the meals I ordered (which were paid for using a voucher that was gifted to me by a friend as I recently suffered a bereavement) but I was disappointed with how they arrived. The food had already started to defrost as the packaging was insufficient in keeping them frozen, which in turn meant that the box had become wet and was collapsing. The package was left on my doorstep even though I was at home and I brought it in within 10 minutes of it being delivered once I realised that it was there.

Réponse : byRuby
Great products, easy to cook from frozen
It was great to be able to have the meals delivered to the door, especially as the food was for my elderly parents.
Amazing gift for Friends after their…
Amazing gift for Friends after their new-born arrived - yummy meals packed with flavour!
ByRuby is the best
ByRuby is the best. So lovely to be able to gift such delicious and wholesome meals to our friends. We live in another country and I would love to be able to hand deliver home cooked meals, but as I can't, this is the next best thing.
Following a delivery with damaged…
Following a delivery with damaged goods, the company were extremely quick and courteous to resolve our issue.
So far we have only tried the Mac & cheese but it is fantastic!
Thank you so much for making such…
Thank you so much for making such delicious meals for my family. They loved them & said it was the best Thai green curry they had ever tasted. Thank you
Very average meals for the price and…
Very average meals for the price and low on flavour, quite bland

Réponse : byRuby
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.







