byRuby Avis 1 939

TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 4 sur 5 étoiles

It is not sensible to repeat reviews of the same dishes and service every month, unless there is a sudden exception. Ruby's frozen meals are until now always of the same consistent quality amongst the... Voir plus

Noté 4 sur 5 étoiles

Food is great but the containers and particularly the film top are useless and make alot of mess. Even worse when you have to open and stir partway through then try to recover

Noté 5 sur 5 étoiles

Absolutely excellent, every one i tried. Especially loved the fish pie, beef bourginion and Thai green chicken curry, but would be happy to reorder all of them. Delicious. And some were even microwave... Voir plus

Noté 5 sur 5 étoiles

Absolutely delicious home made food - for my oven! Delighted to have time back and feel I’m being cooked for when I walk into the kitchen and such amazing smells. Will definitely buy again.

À propos de l'entreprise

  1. Fabricant de produits surgelés
  2. Fabricant de produits alimentaires
  3. Producteur de produits alimentaires
  4. Fournisseur de produits alimentaires
  5. Magasin de produits surgelés
  6. Livraison de repas à domicile

Écrit par l'entreprise

Handmade food that's ready when you are, that's what ByRuby is all about! Our delicious dishes are made by hand by Ruby and our small team of chefs. We use great ingredients: British chicken, grass fed British beef and sustainably sourced fish. No hidden nasties, ingredients that a good home cook would have in their cupboard. We prepare our meals fresh, then fast freeze them to lock in all the goodness and and flavour.


Coordonnées de contact

4,6

Excellent

TrustScore 4.5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 75 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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Noté 4 sur 5 étoiles

I love the food

I love the food, but hoped to share with my husband, but he's got an aversion to cheese! And unfortunately it's in a few things like cottage pie....so he won't eat that!
I will but them for just me, but it obviously won't be as often.
My first order was delivered during a heatwave, so the topmost item was almost completely defrosted. We cooked and I ate half then froze the cooked half for another day...

9 juillet 2025
Noté 4 sur 5 étoiles

Amazing food

Amazing food, the quality is that of a restaurant but from the comfort of your home and so easily cooked with no
prep. Really blown away by how lovely they taste. Would like even more selection and some more family sized meals so we can keep changing it up.

30 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent dishes

Really enjoyed the two dishes we recently tried..a Thai Green chicken curry and the Bouef Bourginon. Great to have in freezer on nights you just need a quick and easy supper to microwave. Very good flavours, generous portions.

23 juin 2025
Noté 5 sur 5 étoiles

Lovely Meals!

I ordered a selection of meals for my elderly mother and I got to sample them on my visits to her. Wow, they are lovely, wholesome, tasty meals. I now order them for myself too!

4 juin 2025
Noté 5 sur 5 étoiles

Gift for a new parent

Gift for a new parent! The best thing to get any new family so they have one less thing to think about. Looks delicious and I might start buying for my mum soon too!

4 juin 2025
Noté 5 sur 5 étoiles

A Game Changer

Fantastic meals. Good portion sizes, good flavour, no nasties, and overall a great hit. Some meals can be microwaved; however, I don't see these offerings as 10-minute ding meals. We liked the idea of being able to take things slow and cook meals in the oven and use the microwave option (if the right meal is selected) for when we need to get dinner on the table quick. Keep up the good work ladies. You've got it nailed.

1 mai 2025
Avis spontané
Noté 3 sur 5 étoiles

Liked the food but all of them needed…

Liked the food but all of them needed to be oven cooked (as opposed to microwave)
The packaging (box and insulation wrap) were much too bulky for someone with arthritis to deal with.

24 avril 2025
Logo de byRuby

Réponse : byRuby

Thank you for your review Rosaline and apologies that you found the packaging difficult. Our products are now available via Ocado which will mean less packaging and potentially easier for you to deal with.

Please let me know if you need any extra help. We have a good selection of microwaveable dishes but it is impossible to achieve a delicious crispy top for our pies and lasagne unless heated in the oven.

All the best,
Milly

Noté 1 sur 5 étoiles

Ordinary Fish Pie - I bought an expensive fish pie & was…

I bought an expensive fish pie & was disappointed with the amount of fish present & main ingredient was potato - I was then asked to chose a replacement chose Thai curry it was so hot with chilli couldn’t eat it - won’t buy again ☹️

10 avril 2025
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Réponse : byRuby

Dear Miker,
I'm very sorry to hear this, it absolutely does not sound like you've had the kind of experience we expect. I will contact you directly to resolve this and find out more about what happened in this case.
All the very best,

Milly

Noté 5 sur 5 étoiles

Top class!

Easy ordering, quick & efficient delivery and, most important, absolutely delicious

14 avril 2025
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Réponse : byRuby

Thank you very much, this is lovely to hear!

Noté 5 sur 5 étoiles

First Class Service

Service was great and the quality of the meals and food was superb. I highly recommend byRuby

10 avril 2025
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Réponse : byRuby

Delighted you've enjoyed the food!

Noté 4 sur 5 étoiles

The food tastes excellent

The food tastes excellent, good portion sizes and the customer service is second to none. Some of the food was starting to thaw when it arrived but they resolved this brilliantly. We’ll definitely use them again.

14 avril 2025
Noté 1 sur 5 étoiles

By Ruby. Definitely never again …

This company claims to produce wonderful tasty home cooked meals . Then delivered or buy frozen.

I have now tried 3 By Ruby meals and rarely write reviews but had to comment. Having used the." Cook " range of meals which are wonderful I thought it was great there was another selection at our local shop.

Firstly packaging size !! Forget feeding 2 as a meal for 2 barely feeds one let alone 2. As for a meal for one a mouse would still be hungry!

I just had the cottage pie for one. It was only satisfying when I covered it with an entire tin of beans and some veg.

Having read the instructions oven cook only for nearly an hour for a tiny portion I was dismayed to see the potatoes had spread into what I can only describe as fondant topping.. no substance at all. Hardly any other ingredients apart from this gloop and a mean ( v mean selection of mince )

The regular supermarkets do budget meals at a fraction of the price with no claims and they are far larger and more tasty.

Talking of price an absolute rip off !! Dearer than any similar competitor on the market.

Tried the Thai green curry last week and just as bad . This company is a rip off and you can email me back trying to explain why your packaging is probably the only thing which costs money. Our little village shop has had numerous complaints like mine and they will be removing them soon...go con someone else !!!

2 mai 2025
Avis spontané
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Réponse : byRuby

Dear David,

I'm very sorry to hear that you have not enjoyed your ByRuby dishes, this is very disappointing and absolutely not what we want to hear.

We use best quality ingredients and our portion sizes are generous / very much in line with our competition.

I would like to hear more about your experience because it doesn't sound right at all. Could you kindly drop me an email on milly@byruby.co.uk and I will give you a call to discuss batch numbers etc. so that we can resolve this.

Very best wishes,
Milly

Noté 5 sur 5 étoiles

Absolutely spot on for me

Absolutely spot on for me, single man. Healthiest of food is on offer from By Ruby, and it keeps me fit and enables control of my weight, being in my mid-70s. No additives used, as they have perfeted the ability to deliver frozen food in a well-insulated box, every time.

14 avril 2025
Noté 5 sur 5 étoiles

Recommended

always reliable quality, good and tasty food, a great option for lazy meals needing minimal preparation and at a fair price

3 avril 2025

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