By Teddy Avis 

198
•
TrustScore 4.5 sur 5

4,4

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Love love love by teddy, we have the car seat, the summer cool mat, the carry bag, the advent calendar, the chocolate puffa coat, jumpers the list goes on… I can’t fault anything with by teddy Rolo lo... Voir plus

Noté 5 sur 5 étoiles

We absolutely love By Teddy! 🧸🤎🐾 Our little wheaten Scottish Terrier, Lottie, is one very spoilt girl, and we’ve become huge fans of the brand! We have the chocolate XL car bed for extra... Voir plus

Noté 5 sur 5 étoiles

I am obsessed with quality of everything I bought. The car seat, harness, leash, carrier . Everything is so astheic and practical. The only thing I wish could have been better is the pancake toy, it b... Voir plus

Noté 1 sur 5 étoiles

I am extremely disappointed with the quality of my order from Teddygo. As soon as I received my order, I was incredibly disappointed. For €49, I expected a decent level of quality, but unfortun... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Animalerie

Écrit par l'entreprise

A lifestyle dog brand dedicated to designing beautiful products for a new generation of dog owners. Our ethos at By Teddy is simple. Provide dogs and their owners with functional and stylish lifestyle goods designed with the same care and attention to detail as we would for ourselves, while prioritising quality, style and minimalism.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

198 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 90 % de ses avis négatifs

Répond généralement dans un délai de 2 semaines

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4,4

Tous les avis

(198)

195 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Wonderful products

Wonderful products. I have purchased various harnesses and collars for my pug and she loves them all (despite one collar sadly being eaten by her Labradoodle brother 😆)

10 décembre 2025
Avis spontané
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Réponse de By Teddy

Oh no!! What are labradoodles like 😆 We are so pleased your pug loves all her products though!

Noté 5 sur 5 étoiles

Perfect

Very fast shipping, beautiful packaging and stunning quality product. I have another item on my wish list for our mini dachshund puppy I’ll be back for at the end of the month ☺️

17 janvier 2026
Avis spontané
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Réponse de By Teddy

Thank you for such a lovely review Hayley! So pleased you want to come back for another product!

Noté 5 sur 5 étoiles

Beautiful products and great customer service

The products By Teddy have on offer are beautiful and the quality is lovely! It is so nice to finally find dog products which are aesthetic! I have contacted By Teddy on Instagram to ask for product advice and they provided really quick and very helpful responses. It is a very personable company with a real community feel - I have recommended to friends and family and will continue to!

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

What's Not To Love !!!

It was easy to order on the website and the jumpers arrived quickly. Hettie looks gorgeous in both and the sizing was spot on! Both beautifully soft, well made and unique in that not many dogs have them (currently!) in Canterbury. Hettie likes that, mummy too !!!

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Highly recommend

Beautiful product, amazing customer service. Would (and have) recommend ByTeddy to everyone. I can’t wait to get more pieces for my pup.

19 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

A luxury shopping experience for dogs

We saw the by Teddy brand on Instagram and fell in love with their products and asthetic it's so beautiful and feels like luxury dog products.
I saw their dog carrier/car seat and instantly fell in love and wanted to purchase I sent a few messages about sizing and shared details about my pup Frankie and recieved a prompt and detailed reply. I didn't purchase right away and was so glad I didn't as they released their car seat in the chocolate brown which is stunning. I pre ordered right away, communication was excellent they kept me updated and when the car seat arrived it exceeded my expectations! It's so comfy and cozy and I'm so glad Frankie is safe and secure when travelling.

5 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Excellent quality

Excellent quality, beautiful items. Their range of items was a one-stop shop for our puppy. Customer service was excellent and extremely helpful. A really lovely British brand which I’ll be purchasing from again in the future.

19 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Unmatched quality from start to finish!

By Teddy has become my go-to favourite. The items are so thoughtfully designed, with amazing attention to detail. Not only are the pieces absolutely stunning, I am blown away by the quality and durability.

My dog is a larger mixed breed, and we have really struggled to find items that fit her well. We opted for size L in the midnight puffer, matcha fleece, cable knits, and starry night roll neck. Everything fit perfect, and has kept her warm (and stylish), in the recent freezing weather.

From customer service to the quality of each item, every part of the By Teddy journey is executed to perfect - I can’t recommend enough!

18 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

We’ve used By Teddy a few times now and…

We’ve used By Teddy a few times now and honestly love everything we’ve tried. The puffer coat and jumpers are next-level, amazing quality, super cosy, and clearly made with so much care.

Our goldendoodle wears a size Large and the fit is absolutely perfect (which isn’t always easy to find!). The puffer keeps her really warm on cold walks, and the jumpers are just as comfy while still looking gorgeous.

Every item we’ve ordered has exceeded expectations from the quality to the fit to the overall look. You can really tell By Teddy prioritises comfort and style. We’re huge fans and will 100% be back for more.

18 janvier 2026
Avis spontané
Noté 1 sur 5 étoiles

Non-existent costumer service

Unfortunately, the customer service is non-existent. Multiple emails were ignored with no response at all. I understand this is a small business, but that shouldn’t mean customers are left without any communication.

22 décembre 2025
Avis spontané
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Réponse de By Teddy

Hi Alan,

We are really sorry to read this, as it certainly isn’t the experience we aim to provide.

We are a small, founder-led team, but we absolutely do not ignore customer emails. Every message that comes into our inbox is responded to within our stated lead times, and we work through enquiries in date order to ensure fairness.

We have carefully checked our system and cannot see any unanswered emails linked to your name or order. It may be that our replies unfortunately landed in a spam or junk folder, or that there was a typo in the email address used. If you would be happy to reach out to us again at our support email with your order number, we will prioritise reviewing this straight away.

Clear and timely communication is incredibly important to us, and we would never intentionally leave a customer without a response. We would genuinely welcome the opportunity to look into this properly and resolve it for you.

Noté 1 sur 5 étoiles

Poor customer service

Bought as presents but they were unfortunately too small. Customer service was very defensive and completely inflexible regarding their time limit for returns and exchanges, which expired on Christmas Day. I’m left with two expensive items to now sell on eBay!

7 janvier 2026
Avis spontané
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Réponse de By Teddy

Hi Helen,

We’re really sorry to hear that the items didn’t fit as expected, especially as they were purchased as presents. We completely understand how disappointing that must have been.

In the lead up to Christmas, we clearly communicated our extended festive returns deadline across our website and order communications to give customers additional time beyond our usual policy. Once that extended window passed, we do have to apply the returns timeframe consistently to ensure fairness to all customers.

We never intend to come across as defensive, and we’re sorry if our communication felt that way. Our team simply works within the same policy for everyone, rather than making case-by-case exceptions that could feel inconsistent or unfair to others who met the stated deadlines.

We truly wish the sizing had worked out differently and we’re sorry this left you feeling frustrated. If you would like to reach out to us directly with your order number, we’re always happy to double check the timeline and ensure everything was handled correctly.

Wishing you all the best!

Noté 5 sur 5 étoiles

favourite dog brand !!


My dog absolutely loves his puffer car seat, a lot of the time he doesn’t want to get out of it. As soon as it goes in the car, he’s straight in, all cosy. The dog fleece is perfect for cold weather, still allows movement, has no zip to catch fur and washes so well like the car seat. They also offer items for parents, dog walking bags, carriers, unique bowl bottles and accessories which is brill! It makes me happy knowing that my dog loves By Teddy’s products as much as me, it’s by far our favourite brand with an amazing vision from David and Delphi (the best team, they put so much into this brand!) and attention to detail so I can’t wait to expand our capsule collection of By Teddy!!

6 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Elevated essentials for stylish dogs

I have truly found the perfect brand for my Australian Labradoodle with byteddy. From the very first purchase, the beautiful Winter Trees jumper, I was blown away by the exceptional quality and attention to detail. Arriving in premium packaging complete with a dust bag, instantly setting the tone for a luxury shopping experience. The jumper is stunning, feels luxurious, and washes beautifully.
Since then, I’ve purchased the Starry Nights jumper, rainproof chocolate and marshmallow bodysuits, the marshmallow puffer coat, and both the Large and XL chocolate boucle car seats. I found the size guide and product photos incredibly helpful. Every single piece has been consistently high quality and fits my dog perfectly (she’s a Medium across all styles). Not to mention they look absolutely beautiful and we receive compliments everywhere we go.

byteddy is truly a neutral lover’s dream…affordable luxury with a clean, elevated aesthetic that feels perfectly suited to a new generation of dog owners. The customer service has always been excellent, and one of my Black Friday orders even arrived within 24 hours, which was impressive!
The car seats deserve a special mention too…outstanding quality, premium brushed gold hardware, and incredibly stylish. I upgraded to the XL for longer trips as my dog loves to stretch out, and it’s not only practical but absolutely gorgeous. The chocolate shade is perfect and compliments my dog’s fur beautifully.
I’m so glad I found byteddy! 🐾🤎

4 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Amazing quality

Our dog absolutely loves the Chocolate Capsule Quilted Bodysuit! Perfect fit, super warm and dry, and amazing quality. The website measurements were spot on 🐶🤎

4 janvier 2026
Avis spontané
Noté 5 sur 5 étoiles

Best dog products

Best dog company ever!! We now have the fleece which is super cosy and perfect for winter! My dog loves her car seat too, we’ve had it for months now and use it every single car journey and it’s still as good as new.

3 novembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Our favourite brand

I have ordered loads of items from this brand and have never experienced any issues, items are of high quality and fit our dog really well.

The customer service has always been great, very helpful and friendly.

I will definitely continue to order from this site.

23 décembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Pina is ByTeddys no.1 fan✨

Byteddy is our favourite dog & lifestyle brand, perfect for the dog mums and dads too!

We were one of the first customers and have been returning ever since!

Obsessed with the products, the shipping is super quick, quality is amazing and the founders are extremely community driven! ✨

30 septembre 2025
Avis spontané
Noté 5 sur 5 étoiles

Perfect brand for big and small dog owners

As the owner of a 2.5kg dog, clothing and carriers are often cheap, costumey and don’t last the distance.

I was absolutely over the moon when I was introduced to By Teddy this summer. The clothes don’t just look high quality, they are! They’re incredibly durable (considering we wash those and the harnesses at least once a week).

We’ve ordered both directly from the website and via TikTok shop over the past few months and have had a positive shipping experience each time (2-3 days shipping). Size guides have also been accurate for each clothing item and I’m yet to return anything

2 janvier 2026
Avis spontané

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