Caden Lane Avis 

Never buy a baby gift from this site! I ordered three gift wrapped items on August 14, expecting them to arrive together. Instead, one item was delivered alone, while the remaining items, including one the site specifically recommended as a coordinating piece, still haven’t arrived. The result was a disappointing and embarrassing gift presentation, compounded by incredibly slow shipping. Never again!

Caitlin was absolutely wonderful and provided such great help. I truly appreciate her assistance and would be happy to give her 5 stars! 😊

Thank

Amazing customer service. I really appreciate all your help. Thank you so much!!

I had ordered a name plate and accidentally shipped it to our old address. Caden Lane reached out because the name plate was sent back. They refunded me the full amount even though it was my fault for choosing the wrong shipping address. This is something they did not need to do but did it without hesitation.

Love the clothing and blankets. The bad thing is the shipping and customer service. I have ordered several times. It wasn’t my first shipping issue but this time AI responded to my emails. There was no thinking. It picked up words and went from there. It automatically canceled my order with no help. NOT a personalized order. Basic pajamas. My order was late being shipped. I wanted to get expedited or change the delivery address with customer service. It just canceled. And then zero response. It was a surprise for my grandbabies who were welcoming their mom home from deployment. I couldn’t be more disappointed that this company leaves their customer service to AI.

The Caden Lane team is wonderful! They are so responsive— literally the fastest response times I’ve ever seen from a company in my 28 years of life. The items are so soft and feel well made! The cutest prints as well.

My shipment took 9 days to get delivered. They would not refund me the shipping cost. This website is a pain and you can not speak with a human, the only communication is through email. I would look at other sites (I am sure there are better ones out there).

I have gotten multiple orders from caden Lane because they’re pajamas are so adorable and my baby loves the comfort of them. They also have great customer service. I had complete mom brain and ordered the wrong size in a onesie that I wanted so bad and they quickly responded to my inquiry of changing the order and fixed it for me within less than 24 hours.

Placed an order for an in stock item. Checked on it two weeks in, got an email back that it was backordered. Swapped it for another that they said was in-stock and would ship in 5-7 days. Another 2 weeks go by, and I email and check again. "
Thank you so much for reaching out to us! Sadly, it looks like this item has tiptoed onto backorder 😢 and won’t be ready to ship until mid September." Asked for a refund this time and now I can't get a response. Total scam, do not use.

Incredible customer service! And I absolutely love Caden Lane’s products high quality and make for great gifts.

One star is too much for the trouble I received with trying to refund Order No. 4417147. First of all the shipment was not received in time for a baby shower in March, and when the baby arrived, the items were returned unused with tags because they did not fit. Caden Lane only refunded one of the return unworn items, saying one item was used and stained. I am not sure how this can happen, as they didn't fit and therefore were unworn. The number of emails back and forth was daunting when trying to resolve this problem. They basically say that I am lying and will not refund the second item. I will not use them again and want to warn others about their poor customer service.

Incorrect personalization received, difficult process to get correct item. Would not recommend.

I have asked Caden lane repeatedly to stop sending me random outfits and charging me. No luck in getting this stopped!!!
Very frustrating and unprofessional. Beware... do not buy anything. They will keep your cc info and keep charging you.

I saw an advertisement and I was saddened that there was not brown skin represented on the ad or the website. That made me feel that their clothing is exclusive to a certain people. I went on the site as well and noticed none of the children were of any other ethnicity.

The team was very quickly to respond to my order needs and was able to provide the solution promptly and really cares about their costumers ! Great customer service!!

I rarely leave negative reviews, but my experience with Caden Lane has been so frustrating and disappointing that I feel prospective customers should know what to expect, particularly if ordering personalized items for an important occasion.

I placed two separate orders totaling hundreds of dollars in personalized gifts for a new baby. At the time of purchase, every item I selected was shown as in stock—nothing was identified as backordered or subject to an extended production time. Caden Lane stated that personalized items were expected to ship within 3–5 business days, and I specifically paid an additional fee for expedited shipping. Even my order confirmation reflected estimated processing times of approximately 2–4 days for some items and 3–5 days for others.

Six full business days after my order was confirmed, virtually nothing had shipped.

When I contacted customer service for an update, I was met with an automated chatbot that could provide almost no meaningful information beyond telling me the items had not shipped. Suddenly, I was being told personalized items could take 5–10 business days to process—a timeframe that was absolutely not what was represented when I placed my orders and paid extra for expedited delivery.

Even more concerning was the complete lack of transparency regarding the status of each item. I repeatedly asked very simple questions: Which items have been delivered? Which have shipped? Which are still in production? When, specifically, will the remaining items ship? The automated system could not provide accurate answers and eventually acknowledged that my case was too complex and needed to be transferred to a human representative.

To make matters worse, the information I did receive was inaccurate. Out of the hundreds of dollars in merchandise I purchased, only two small personalized blankets had actually been fulfilled, while the remainder of the order had not even shipped. Yet the company's own customer-service system could not accurately account for the status of my purchases.

The issue isn't simply that an order is taking longer than expected. Delays happen. The problem is the lack of transparency, shifting fulfillment timelines, inaccurate order information, ineffective customer service, and charging customers for expedited shipping when the merchandise remains in production well beyond the timeframe represented at checkout.

These were personalized gifts intended to celebrate the arrival of a new baby, which makes timing particularly meaningful. After spending a considerable amount of money and paying extra for expedited service, I expected Caden Lane to provide the level of communication, accountability, and service that should accompany a premium personalized product. Instead, this experience has been stressful, disappointing, and frankly embarrassing when gifts expected to arrive have simply failed to materialize.

At this point, I cannot recommend Caden Lane. The products that have arrived may be lovely, but a beautiful product does not compensate for poor fulfillment practices and a lack of honest, responsive customer service.

If you are ordering for a baby shower, birth, birthday, or any other time-sensitive occasion, I would strongly recommend considering another company unless Caden Lane improves the transparency of its production timelines, provides accurate order tracking, and offers customers meaningful access to human support.

Customers should not have to chase a company for basic information about merchandise they have already paid for—especially after paying additional fees for expedited service.

It was easy and they have such cute things. They also contacted me when my names for my things wasnt on the order to she what the name was. That was very nice.

SIZE INCONSISTENCY — BUYERS BE AWARE

I ordered two of these personalized gowns, one for my daughter and one for my son. The different names/colors are intentional. My issue is the sizing.

This product is advertised as ONE SIZE, and there is no option to select a different size when ordering. However, as you can clearly see in my photo, the pink gown is noticeably smaller than the teal gown when they are laid directly on top of each other.

Since both were ordered from the same listing and both are supposed to be the same one-size product, I expected them to have the same measurements. The difference isn't minor—the pink one is visibly shorter and narrower, including through the body and sleeves.

If the sizing can vary this significantly between orders, that should be clearly stated in the product description. When an item is listed as one size, customers should reasonably expect consistent sizing from one item to another.

The personalization itself is not the issue. The inconsistent sizing is.

The promptness and willingness to help me. When my subscription item couldn’t be changed to another size, I was sent the return label and asked to pick my replacement. Caitlin is who I have been emailing and just absolutely wonderful.

After 2 to 3 weeks, I checked the status of
the order to find out it was backordered! Nobody bothered to notify me! I cancelled the order and asked for a refund! I ended up ordering from Hannah Anderson and it's already been delivered!