Caden Lane Avis 

Ordered total $113. Never received!
When I contacted them I got the back order story. It’s been nearly 2 weeks.
Furthermore why was not informed in the begining the items were out of stock, sold out or on back order!
No product and no refund!

So misleading and false advertising. I’m not sure why a bamboo company would even sell organic cotton and price it so high when you can find organic cotton at Walmart. I was under the impression that this was a bamboo company (which they are) and ordered a onesie and it was FIFTY DOLLARS, for 1 singular onesie, all for it to actually be cotton, no bamboo at all. Ridiculous. They wouldn’t even give me a complimentary bamboo onesie, a refund, a gift card, nothing, even though this is a high dollar brand. You can tell all they want is your money and do not care about you as a customer. I will not be shopping here again.

Very disappointed . Do not buy the customizable plush blanket. It looks so cheap and tacky. It looks nice in the photo but IT IS NOT. Customer service doesn’t work with you, they just copy and paste the no return policy even though the blanket is nothing like what I was expecting. Never ordering from here again because I feel they’re deceptive in their ads and photos.

I had a credit on my account but wasn’t sure how to apply it, so I emailed the question, got an informative reply with a link to my credit and how to apply it, placed an order and was able to use my credit! Speedy and helpful customer service!

Buyers beware: second time I’ve purchased from this company and both times our PJS have gotten holes in them within months. The company will not replace outside a 30 day window. I ordered in February and one pair I ordered had multiple holes by April when I first contacted them. Between now and then the other two have holes as well. I reached out again to see if they might reconsider a replacement and again, I was told no. Had the same issue when my son was a baby and he was a lot less active so I don’t believe it’s an us issue. I have purchased much cheaper brands (even sellers on whatnot) and those have held up for years.

I really wanted to give them higher stars, but I think it’s wrong to not honor your promises as a business. They promised a 25% discount, then flat out said they wouldn’t honor it. They literally changed their minds. I only had 2 items in my cart, and they decided that it was just too much of a discount after all. If it was too much, please don’t text me the coupon code to begin with. When confronted with this they strung me along saying they would bring this up to management, and told me to hang tight. They (what I assume was an AI) told me they still hadn’t heard back. I’m over it, it’s been 3 days. It’s pretty silly considering they just lost a loyal customer who has shopped with them many times before.

I will say this, the products themselves are very soft and beautiful. I have ordered from them for my sons and daughters multiple times. I just can’t pretend like it’s okay to make promises you can’t keep, or rather won’t keep.

UPDATE & RESPONSE
Updating my review because I don’t have the option to reply to your response. I have a screenshot of the time and response. It was not because I was too late to use the code. It was in the time frame that was given. It was 100% because you decided not to honor the discount you sent me. 5% may not seem like much to complain about, but then again, was it really worth losing a customer?

This is an exact quote…
“ I checked your cart and was able to apply the SURPRISE code-it's working right now for 20% off, not 25%. There's no error or block, but the system is only honoring 20% at this time, even though your SMS mentioned 25% until midnight.”

Then I got told that y’all would try to fix it and never heard back. So no, that was not the problem, the problem was not honoring your word. There was already a 20% sale on the website, but it was supposed to be an exclusive code because I am subscribed via text.

The fact that you didn’t try to make it right, and instead tried to pin it on the customer made me drop my review another star.

Easily one of the pooret customer service experiences I've ever had. They only shipped 1/2 my order and it's impossible to get anyone one the phone - only a bot. 5 weeks later, 1/2 of the balance of my order arrived (still misisng an item) - way too late to gift to the new parents.

I placed an order in April 2026 2 personalize bows and a swaddle blanket. I received my bows but no blanket . I sent a email to company they responded back that my blanket was on back order. A week ago I sent through text messages that I wanted a refund because I don’t have time to wait as baby is soon to be born. Chat person told me the blanket was sent with my bows. No they were not then chat person said we will get this taken care of. I’m still waiting. I want a refund I did not get it and they know I did not.

The folks at Caden Lane were very helpful and responsive with an order change. An email sent and was replied to very quickly. A mistake I had made was fixed. Thank you!

I placed a mommy and me bathing suit. I received mommy but not baby. I was told by their customer service that it was a presale item and would ship mid June. Then on May 18th they refunded money without telling me. I had to contact them multiple times they never reached out to me. Terrible customer service and you would think they would make it right just ship the item but no. I wasted time buying mommy item. I will never buy from this company again!!

Caden lane

I am extremely disappointed with my experience regarding two personalized items I purchased from your company as gifts for my daughter and newborn granddaughter.

Although tracking information stated the packages were “delivered to mailbox,” I never received either item. My mailbox is locked, and there was no delivery photo, signature confirmation, or proof of delivery provided. I immediately contacted your customer service team for assistance. I was not initially requesting a refund — I simply asked for the items to be resent.

Instead, I was repeatedly directed back and forth between your company and the shipping carriers, with no clear resolution or accountability from either side. After exhausting all options, I disputed the charges with my bank due to the missing items. Unfortunately, the dispute was challenged, and the charges were reapplied to my account despite the lack of proof that I actually received the merchandise.

What makes this even more upsetting is that these were personalized gifts intended for important family moments that cannot be replaced. The entire situation has been stressful, frustrating, and handled very poorly from a customer service standpoint.

I am very dissatisfied with Caden lane. I ordered a blanket with my grandsons name on it and realized it left out a letter of his name. My fault but notified them within minutes of the order to correct it and I do mean minutes and they told me they could not correct it and if I wanted to reorder it they would give me 40% off but I would have to pay again..I notified them within minutes of the order but they did not assist with correcting it. I will never order again. With 3 grandchildren I would have had plenty of orders to come. Very shortsighted on their part. Will never order again

Quick and helpful communication. I was pleasantly surprised that they let me keep the item I wanted to exchange due to quality concerns.

I had an order that wasn’t shipped and Caden lane team went above and beyond to help fix the situation.

Super fast response time on my order and great communication! Didn’t know about them when I had my first but absolutely my favorite while carrying my second little one! Can’t wait for all my cute stuff 🥰

Firstly, I LOVE Caden Lane products and can’t wait for my baby girl to wear/use them! I’m due in 5 weeks and I’m so excited! I even ordered a coming home outfit from yall!
Secondly, customer service is phenomenal and very quick to respond. Thank you so much!

I was really excited to order a personalized matching set for our second son to match what we ordered for our first son as a special keepsake for them - however, this time after ordering, I received only 1 item of 2 that I ordered - to which after reaching out to them did I learn it was a backordered item - I placed my order March 1… it is May 11th (15 days after the updated, estimated backorder shipping date) and I am still being told the item has yet to restock or become available to ship. All while the website publicly mentions the item is “available to ship with 2-3 day shipping”… when I brought this to their attention - I was told that sometimes the website “lags” in updating current inventory - sure, by several months?

I find it additionally suspicious that neither their social media nor website houses a public review location - when I also brought that to their attention, they said I could leave a review through trustpilot.com… where would I have found that prior to order? I wouldn’t have even known that was an option to check and I still cannot see any reviews for them through this site yet either - so I will have to continue digging.

They list 706k followers, but only receive about 5-10 engagements on their posts on average unless it is a boosted ad, which seems to be again an additional red flag. I had a great experience 3 years ago with our first son, so I am extremely disappointed that is not the case now.

I made a purchase based on an Instagram ad. There was absolutely NO mention of the item being on back order when I made the purchase. I received an email AFTER the purchase went through saying my order would be delivered AFTER JUNE 25th!!!! 6 weeks after my purchase. Unacceptable. I would have happily changed my order had I been given notice BEFORE the purchase. I will never order from this site again. They also added shipping protection without my consent and added a charge. Disappointed in every aspect of this transaction.

I absolutely love all of my Caden lane pieces! Literally the softest fabric ever for my baby. Their customer service is a 10/10 also. I needed to size up on an item that was back ordered and they did it for me so fast and with no problem at all! You won’t regret buying their clothes for your baby!

I have placed a few orders the last few months and I love the quality of the products and I love their customer service. Any questions that I have had were answered very quickly and the customer service person is always very helpful, pleasant and wonderful! I look forward to my next purchase and I highly recommend Caden Lane!!