I ordered the newborn keepsake box with the bunny for my boss and his wife, who were expecting a baby girl, and I also added a onesie. When the package arrived, it was even more precious than I expect... Voir plus
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Lisez les avis des autres
I mistakenly placed a duplicate order. I tried to cancel by phone but was advised to send an email. I sent the mail to cancel the the duplicate order on the same day the orders were placed. I did n... Voir plus
Caden Lane has beautiful baby clothes but incredibly awful customer service. After the Company takes your money for your order, they are done with you. If there is any problem afterwards they offer ze... Voir plus
I greatly appreciate Caitlin quickly resolving an issue I had with a purchase. She was kind, understood my concern & explained the situation. My first grandbaby is due in a few months & you can be s... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
The baby boutique you've been looking for! Shop our HUGE selection of stylish baby bedding sets, accessories, big kid duvet covers, and baby & toddler apparel.
Coordonnées de contact
San Antonio
- cadenlane.com
3,7
Moyen
2 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 28 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer service and highly…
Great customer service and highly quality products! Will be a repeat customer.
10 avril 2026
Avis spontané
I absolutely love the quality of the…
I absolutely love the quality of the clothes from Caden Lane! They're so cut, comfy and practical. Their customer service team is also amazing and I will be a returning customer!
11 avril 2026
Avis spontané
Quick response and resolved my issue…
Quick response and resolved my issue right away!
11 avril 2026
Avis spontané
Caden Lane Customer Support was…
Caden Lane Customer Support was fabulous! They were able to exchange an item for me and have it shipped immediately since my previous item was back ordered and wouldn't arrive in time for my newborn photoshoot. I highly recommend- great quality products and fantastic customer service!
9 avril 2026
Avis spontané
THE BEST BABY GIFTS
I absolutely LOVE the Caden Lane products. They are my "go to" for all my baby gifts because the products are such great quality and super soft! Everyone I have given them to LOVES them. The customer service has been great as well. I had an issue with a card I ordered to be included with the order and they rectified it immediately!
7 avril 2026
Avis spontané
Bought the large bunny personalizsd…
Bought the large bunny personalizsd when my first grandson was born … he puts it in his mouth and it sheds so the material gets in a 4 months old mouth …Their only answer to me was it’s not a chew toy for babies!?!?!
Do not buy their large bunny for babies or little children… and Caden Lane does not have good customer service.. their quality has obviously declined … Safety is not a concern for them.. BE WARE
9 avril 2026
Avis spontané
Réponse de Caden Lane
Thank you so much for sharing your experience, we’re truly sorry to hear about your concerns, especially when it involves something meant to be so special for your grandson. We completely understand how upsetting this must feel.
We’re really glad to hear that you were able to enjoy the bunny for some time. That said, we take safety very seriously. This item is tested to and complies with ASTM F963-23 safety standards. However, if the bunny is frequently being sucked or chewed on, the fabric can begin to weaken over time, which may cause fibers to loosen.
Our large bunny is designed to be a comforting companion for snuggles at bedtime, playtime adventures, or simply a sweet buddy to carry along, rather than for being sucked on or used for teething.
We truly appreciate you bringing this to our attention and sharing your feedback.
Excellent customer service
Excellent customer service. Very quick and helpful!
8 avril 2026
Avis spontané
They got back to me within minutes
They got back to me within minutes and fixed my issue with no questions asked in an extremely timely manner! Absolutely love their products as well!!
8 avril 2026
Avis spontané
The customer service team is very…
The customer service team is very responsive, quick and organized.
7 avril 2026
Avis spontané
Caden Lane is a horrible, dishonest comoany
I placed an order Saturday for a onesie/t shirt combo and realized on Monday that I should order a larger size. I contacted customer support and they said no problem. They immediately emailed back that actually they could not cancel the first order since it was customized with the exact name and spelling I had requested.
I did NOT request any customization. It was a picture with wording exactly as it was advertised. I made ZERO modifications.
I pointed that out and was told that each item is manufactured to order.
The clothing has a picture of a giraffe with the comment " you bet your giraffe I'm cute".
I can't believe I'm the only one that found this on the internet and purchased it. I can't believe they cannot cancel the order just a couple days after it was sent. I can't believe they print these one at a time. I can't believe if they do print them one at a time, they can't stock one that would not sell very quickly.
Finally, I can't believe if all the above is true and this necessitated a $10 or $15 loss, they wouldn't eat that in an effort to gain customer loyalty.
I will never order from them again
6 avril 2026
Avis spontané
Réponse de Caden Lane
Hi there,
We’re so sorry for the frustration this experience caused—we completely understand your disappointment. Our graphic tees are made to order, and by the time you reached out, your item had already been printed, which is why we weren’t able to cancel the order.
We truly appreciate your feedback and are very sorry we couldn’t accommodate this request. Please let us know if there’s anything else we can do to help.
Wonderful Customer Service
What a great company to work with! Their customer service is amazing. Caitlin helped with change a shipping address when I realized that I was moving before it would be shipped. She had to change it twice - long story... but she was so patient and took care of it right away.
6 avril 2026
Avis spontané
Amazing Customer Service
I accidentally ordered something that would not come in by the time I needed it for a baby shower. I emailed customer service and Christina was spectacular! She was able to help me find a replacement item that I would be able to take to the baby shower. She treated me with kindness throughout the entire process and made the entire experience hassle free!
6 avril 2026
Avis spontané
Had to change delivery address and…
Had to change delivery address and Caitlin made it easy.
Really appreciate good customer service. Thank you.
6 avril 2026
Avis spontané
Love Caden Lane!!
Love Caden Lane! Their products and customer service are above and beyond!! Highly recommend them. I have got newborn/announcement products as well as PJs, and my new favorite is the matching family swimwear. I am never disappointed with their quality and cute designs!
30 mars 2026
Avis spontané
Their support team was fantastic
Their support team was fantastic! I messed up my order, and they corrected it for me! Thank you!
28 mars 2026
Avis spontané
The Caden Lane Team was immediately…
The Caden Lane Team was immediately attentive to my customer service request!
5 avril 2026
Avis spontané
Customer service was amazing
Customer service was amazing. They checked in on my concerns and refunded my account on my order that was going to take awhile to ship so that I could order another outfit.
2 avril 2026
Avis spontané
Caden lane has the best outfits
Caden lane has the best outfits. The material is top quality. The subscription service is great. When you have questions or concerns they get back to you immediately
1 avril 2026
Avis spontané
Réponse de Caden Lane
Hi Kathy, we are so happy you are loving Caden Lanes quality! Excited to see what the next subscription print will be👀
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