Caffè Nero Avis 

Staff were very rude towards myself as a customer so I left a negative review on their app and then I got an message from a staff member later that day asking me why I had left the negative review. This is not acceptable behaviour at all how this can be improved if you don’t have your staff contacting the members of public in regards to why they were given a negative review Caffè Nero Northallerton has just lost a very loyal customer.

For me, Cafe nero used to the best 10 years ago so what happened? Now i only use them if there are no alternatives which prompted this review after a flat white and a latte there at one of their outlets at London Gatwick. Both coffees far too hot, couldn’t taste the coffee. Will continue to avoid wherever possible.

Volume of music is ruining everything! It is SO loud. Can't relax. Can't talk or listen to conversation easily. Baristas can't always hear what you say. What has happened to the gentleness of background music. Why has it become foreground. Caffè Nero never reply to any emails to ask them about this ( or even a hygiene issue I've raised ) No interest at all. Such a shame for a reputable coffee chain which was once very sophisticated and gentle. As a loyal customer for which this would be my favourite coffee chain, it is very disappointing.

Toilets are absolutely filthy , rust on everything metal , every bit of plastic is stained yellow , toilet roll holder was smashed , tiles are yellow , literally anything white is yellow and stained , webs in the corner behind the toilet . I’ve never seen a place so ran down , how they pass any inspection I do not know because they certainly don’t get cleaned or taken care of . This was my first visit and certainly my last . The place as a whole is stinking .

Sunderland bridges store

This was honestly one of the worst customer service experiences I’ve had. I ordered a vanilla iced matcha and simply asked if it could be made with a little less ice and a touch more milk. Nothing complicated — just a small adjustment. Instead of being polite, the staff member serving me was dismissive and made me feel like I was asking for something unreasonable. Her attitude was unnecessarily rude, unhelpful, and it completely spoiled the visit. I wasn’t asking for anything extraordinary, just a minor change that other cafés have always been happy to accommodate without any problem.

Here, the service felt careless and unprofessional. For a brand of this size, it’s really disappointing to see such poor customer care.

I won’t be returning to this branch again and I strongly hope management addresses how customers are being treated here. Literally for two spoons of milk.

Went to Cafe Nero in East Street, Chichester. The coffee was ok but we were sitting beneath air con unit. Maintenance man came but before we could move he’d moved the slats to clean them and all the dust/dirt fell onto us/our table. Staff attitude stank when told them. Said the man was just doing his job with a very insincere ’sorry ’. The girl had such a bad attitude, it was quite shocking. Lots of coffee shops in the area so won’t be going to Nero again.

After being ignored at Stratford station Nero headed to Stratford shopping centre Nero. What a difference, efficient friendly and professional with a great revamped decor too!! Thank God for places like this

Top class service at the Nero express branch at Stratford.
Camila and Suzanne were friendly and helpful. Very professional.

Incompetent and rude staff

Crescent link retail park Cafe Nero, chairs in poor condition, tables and floors dirty, poor customer service , better going to Costa instead.

Last week I went into the one in Brindley Place in Birmingham which I go into regularly. There was a bit of a queue and when I got to the front I was told it was cash only as the card machine wasn’t working. It might have helped if they put a sign up to save queuing. Fortunately there are other coffee shops nearby so I went to Pret instead.

Ashford Designer Outlet - always queues and staff working always just ignore customers waiting. Very poor service and management just ignore the issue.

Visit to Portadown venue at 4pm, mostly all clean seats/tables, soft background music and good coffee (extra shot requested).

Staff friendly and overall a very enjoyable visit.

I ordered an English breakfast tea from Caffe Nero Express at Heathrow Terminal 2 (arrivals) at the weekend. It was the worst cup of tea I've ever been served. It contained all the correct ingredients but the person who served it had no idea how to make a good cuppa. I think they must have put water and milk in the cup before the tea bag. It's a shame a coffee shop can't serve tea properly.

Review/Complaint – Ongoing Issue with Loyalty Stamps Retrospectively Removed

I’ve been a loyal customer of Caffè Nero and regularly used the app to collect loyalty stamps. However, I recently discovered that stamps — including completed stamp cards — were retrospectively removed from my account due to a technical fault that the company acknowledges was on their end.

Despite contacting NSR support multiple times over the past few months, I continue to receive what seem like templated or AI-generated responses that don’t actually address the issue: why I’m being penalized for a fault in their system, without notice or explanation.

I’m not disputing the current voucher policy. I understand that stamps aren’t awarded on discounted drinks going forward. What I take issue with is the fact that stamps already awarded in good faith were quietly taken away, and no effort has been made to resolve this fairly.

I’ve asked for this to be escalated to a human agent or manager, but so far I’ve only received copy-paste replies. At this point, I’m simply asking for some common sense and customer care: either reinstate the missing stamps or offer a goodwill gesture to acknowledge the inconvenience.

Very disappointing from a brand I’ve supported for years.

@CaffeNero – can someone from your customer care team look into this properly?

Kind regards,
Charles Todd

it closes early all the time. dont get served!

Me and my husband visit Neros Carmarthen on a regular basis.Nick the manager has done a great job,including his motivated staff .He has turned the Caffe into a more comfortable venue,including the great service, we look forward to our visits. Thank you Nick 👏

I have never met so many neonazis in my life as the staff of this cafe in Poland.

Only 2 staff on at Harpenden today, one was fussing about in the kitchen while the other dealt very slowly with a very long queue. Several customers including me left before being served. I used to find the staff in Caffè Nero quite willing to engage, now they seem to be employing robots. My visits to Caffè Nero was at one time twice a day, now it's down to twice a week. I refuse to pay over £4 for a coffee for such an average experience.

We are always asked which blend BUT NOT TOLD extra PRICE!!!!!!!
Example
Flat white me
Barrister Strong or Mild
Mild me
Then have to ask for receipt
Noticed I'm charged an extra 30pence total cost £4 I know maybe best to have a flask of coffee or go to Morrisons