Caffè Nero Avis 

I had an issue at T5 departure outlet. I wrote to Cafe Nero customer service, five times. Never got a response.
No more CN for me.

Tooting Nero.

Paid for a large hot chocolate which costs almost £5. Given half a cup of the actual hot chocolate drink with half a cup of froth on the top. I don’t pay almost £5 for a cup of froth. Drink was just warm when served. Disappointing and a waste of money.

We visited caffe nero in clitheroe. I went to order no one waiting, there were 3 staff, one making coffees one not sure what they were doing one young man was dashing about behind the counter he had a trainee barista tshirt on.
I was not greeted by any 1 of them, finally I was asked are you wanting to order ? I ordered 2 flat white was asked which coffee I would like choice of 2 no mention of price i asked for the standard as I know you pay more for columbian.
The young man was not very presentable his hair was a mess like he just got up, surely if he is training customer service is part but as the others don't have it he has no chance. I won't visit this one again.

This is the branch at Twickenham! Normally my experience with the various branches that I have visited have been mostly positive. Coffee always tastes good.

On mid morning Monday, I was in the area so I thought I’d pop in. Not many people in there . 3 I think. I am not young, and have a slight eye condition . I am always polite.
When I approached the counter, I could tell the barista did not like the look of me. Too busy chatting to his female colleague. Asked if I want chocolate on my cappuccino. He forgot a few seconds later and asked again! Did he not like my age /colour/ condition? Anyway I town ,had coffee. I then thanked them as I left . The female mumbled something. Awful shop . Unfriendly staff ! The world is an unfriendly place these days, and maybe that’s where I don’t fit into that environment. Not young or trendy enough I guess . I’m not setting foot in there again!

My husband & I visit Cafe Nero frequently in Eastbourne . I Just like to give the feedback of the staff & coffee. The staffs are very friendly, hardworking & efficient as I observed especially the guy called Jo the manager of the coffee shop. Very pleasant, helpful & efficient . Good with customers & colleagues. Coffee is aromatic to my taste & staffs are approachable & helpful, happy every time I visited the coffee shop. Highly recommend if you like real aromatic coffee rather than fluffy tasteless coffee in other coffee shops in Eastbourne

Excellent location, Headington in Oxford, always friendly staff who serve the best coffee with a smile and small fruendly chatter.
Shout out to Farhana for the kind words today.

Dark,dirty,tired.Either freezing cold or boiling hot.Full of barking dogs,and people on laptops nursing one coffee for a hour shouting over a ear piece.
Expensive, lifetime getting served.Staff more interested in talking to locals.No phone reception so can't use meerkat app.

I have been using the same Nero for 10 years... and most people use it to work... and the wifi has ALWAYS been comedically rubbish... ARE YOU SERIOUS? 10 years!!! This is not 2002! Also the music they play is often highly highly annoying. (Fulham Road.) Shame because its a great location and ambiance.

Louth (Lincolnshire) branch: Staff member (apparently she’s the Manager) was extremely rude and patronising, and wasn’t interested in the customers point of view.
Caffe Nero UK either need to re-educate this individual in customer interaction skills (which are clearly lacking,) or replace her with somebody who has better skills.
(Repeat review, the initial one appears to have disappeared?)

Asked for an extra hot caramel latte. What I got was a warm one with a third of the cup froth. Not the first time this has happened. Took it back and asked for a fresh one last time and got a look of disgust for complaining.

If use in heathrow T2 beware, i bought a beer and i left my card in the card reader by mistake, my plane left 1 hour later and it was used in the sane Cafe nero and 2 duty free shops opposite it, £200 in all , thieving dishonest workers.

My experience is that cafe nero are not following their training correctly
The make cafe latte wrong
Putting the espresso in the cup before the milk is wrong its foam the milk then pour in the espresso
Thank you

Called today at the Ripon cafe. The coffee and cake were okay, the staff pleasant but the premises were disgraceful. The tables were dirty, the floors didn’t look as though they’ve been cleaned for quite a while, the walls looked stained by fluid and the windows seemed to be surrounded by mould.
H & S would have field day.
Never again.

Had not had time to have lunch at home, so popped into Cafe Nero to grab something. Was charged over £10 for a tiny cup of flat white and a barely edible 'italian' ham and cheese sandwich, which consisted of a piece of flat bread with a sliver of ham, hardly there cheese and some pesto. You cannot be serious! I don't mind paying good money for a generous helping of nice food, but this was the worst value for money I have experienced for some time.

Just been into the branch in chipping Norton…. Staff were rude and seemed to have a problem with smiling. I have a disability dog and it seemed like too much to offer to help with my tray then made a comment about the dog. Won’t go there again

Always a delight, excellent staff in Coventry City centre branch, well all the branches I have been to excellent service and coffee always top notch!

The staff at one of your newer branches, Billericay, urgently need additional training for customer service. The team are rude and sullen and make the experience of visiting this branch disappointing. People do not want to be greeted by employees who clearly hate their customers. Cafe Nero please do better and fix this.

Coffee and cake great. Place lovely and warm on a cold cold day. Then noticed temperature dropping. Back door open and front door wedged also. People left and as did so pulled it closed. Staff then rewedged it so obviously intentional.

Paid for a to good to go bag and turned up at Liverpool Lord Street to be told ( we are closed and have no food to give you ).I travelled from L12 to L1 which took me an hour, then got a message after bending at the store to say your order is cancelled ( a bit late after travelling there don’t you think) .So sent a message to to good to go asking for compensation and they said they would do a refund WOW is that the best you can do between you, it wasn’t my FAULT so needless to say the answer was NO, so will delete the app because can’t see the point of saving food but increasing pollution NO POINT