Cakes & Bakes Avis 

Cake was good but communication not at all great. I ordered online and collection time was from 3pm only so I emailed at the email address found in website to request if I can collect early. They replied that I can collect from 12pm onwards. On the day when I went to collect they had no idea about the changes and said that it'll be ready from 3.30only. somehow I could get them ready by 1.30 because it was their mistake.

The cake was very tasty and soft and we could feel the freshness in it . Our guest were very much impressed with the cake and Thankyou for the wonderful cake .

Really nice easy service, delivery was great and the cake was delicious, however there was way too much butter cream on the outside of the cake it was a very thickkk layer of cream but apart from that the cake was nice

I am extremely disappointed with my experience. The cake was delivered far earlier than the agreed time, making it unusable for the birthday it was ordered for. As a result, the cake was never used or consumed and is still in my possession.

What has made this situation worse is the company’s response afterward. Instead of acknowledging the delivery error, I received long, generic replies thanking me for feedback and referring to “collection and consumption,” which simply did not happen. The responses felt templated and avoided addressing the actual issue.

I have had to repeatedly explain the same facts, wasting unnecessary time, with no clear resolution offered. A simple acknowledgment of the mistake and a practical solution would have resolved this quickly, but that has not happened.

Based on this experience, I cannot recommend this company. Poor communication and failure to address a straightforward problem turned what should have been a simple birthday order into a very frustrating experience.

Ordered a lemon cheesecake at the Ilford branch for a birthday party. The cake didn’t look as good as the photo eg. No lemon slices, the decoration is more simple and looked different. Taste was not amazing even for lemon cheesecake lovers. The packaging could look better too. Though the cake is taller than expected

There was no communication to confirm my order had been received. There was no confirmation of a delivery time, I had to contact customer service via Whatsapp and even they were abrupt even though I was so polite considering the lack of comms.
My cake arrived touched on the side walls of the box. It was leaking everywhere on arrival and it didn't taste like mango at all! I won't order from here ever again!

Very fantasic cream cake which i brought for mothersday and my fathers birthday all family members said what a fantasic light delicious flavoured cake i asked for mango and passionfruit filling thankyou so very much

Worst service ever
My cake came very late
They didnt respond to my messages after receiving the order and taking the money
Didnt give me any information about the delivery time and track so they needed just to take the money and no care about the rest of the service

This cake was made for my BIL 60th birthday .
It was excellent in every way .
It tasted amazing and we had lots of leftovers to share with the family .
Excellent value too .

Cake arrived so late (party was over) even though i paid so much for it to be delivered at a specific time. Cake did not have the right writing on it as i had requested. Made a complaint and was told i should have taken the cake back within 2 hours of delivery. Got given a 10% discount on future order like i would ever order again…

No option for ZERO star, Worst experience ever, don't believe Cakes & Bakes
Expired Bread and bad smell
And the customer service is worst,
If you are planning for a party , please please don't believe These people , they will ruin your party

My cake arrived very late party was literally over and cake looked terrible. I ordered a plain vintage cake with black bows, but the writing was nothing like what I requested. The lettering was done in a bright pink color, which completely clashed with the black bows. Overall, the cake looked bad and the whole experience was disappointing.

Really nice cake, they delivered it later in the timeslot allocated as requested, which was very nice of them to try and accommodate. I also ordered balloons, they were a great size and came with the cake.

Cake was delicious, egg free, a lot of fresh cream in the cake. I think the layer of fresh cream on the outside was a bit much.

I would have appreciated if the balloons came with weights, or make it clear there is no weights provided in the delivery.

Thank you

Such a tasty cake and the design was beautiful. I'll definitely order again.

I am want to start by saying that every year my son orders two different birthday cakes to celebrate with family and another for friends. We used two different companies including cakes and bakes and honestly without being disrespectful or mentioning the other company ,cakes and bakes was by far not only amazing in the presentation of the cake we chose ( lotus biscoff tower cake ) but the taste was phenomenal. To just prove this. I took the left over cake as it was really huge into my work place and every single person asked me for this company’s contact details. The cake was worth every penny and having always bought extravagant cakes from different companies over the years , I highly recommend this place! Not to mention that their delivery was on time and in perfect condition when it arrived with all the allergen advice.

I pick a small cake without asking me he put pink sprinkles on it when I saw it I told him why would you add pink without asking me
He then added rainbow colours sprinkle on it it now looked like a child’s cake
He quickly started packing it I said no it for a 60 year old man
He then said to me ow what is a difference between a kids cake and adult I said big difference
I then said I want my money back he said no not possible I remove the icing
He was so rude
Finally I got the cake after 25mins

This is the second time I have ordered from them which was a bad experience. The first time they wrote my name wrong having two ppl trying to take my order at the same time ordering a frosting cake. As my mum and sister were the ones to get it the lady had gaslighted them into believing that I told her to spell it that way. I had to repeat the spelling of my name multiple times even though it is a very simple name but I let that go then I had received the side quite messed up again I let it go as it’s the only shop selling frosted cakes. On the 18/10/25 I had ordered a pink buttercream frosted bow cake with glitter with the man urging me to pay immediately so they can have my cake at priority which I did two day later I then received the cake with fresh cream no glitter and very ugly handwriting. Mind u the cost of frosting is way more expensive than fresh cream, scamming me out of my money. I have reached out to customer service none answering my calls and when speaking to them through messages they keep saying they will call me within 2 hours when now 3 hours have passed I do not recommend!

Ordered a cake for my wife’s 40th birthday and it arrived with a message iced on the cake to someone else. Unbelievably embarrassing and when I demanded a refund they said no and offered a discount on my NEXT purchase. Cake was nice but would never use them again based on their service and how they addressed the issue