Cancer Research UK Avis 

I bought a women's blouse, and it was on a hanger labelled Medium (12 - 14) At home, I found it was a size 10. I returned it and asked to swap it for something else in the larger size. I would have said there was no problem, except that I suddenly got a ticking off! I provided the till receipt, the bank receipt and the item freshly washed (not something you would do in a store but nice for charity shop clothes where they often just steam them). I didn't expect to get into trouble, something to do with the ticket - however, that had the wrong size on it, they needed to write out a new one in any case. It's not much of an issue, but that kind of thing just makes me go to a different charity shop another time.

I had a terrible experience in the Glossop shop today 13/05/2024, they sold me a Ladro figure which the shop assistant assured me wasn’t damage, it was very expensive and it was only got it home a checked it using a magnifying glass I found there was damage on it. I should have realised something was wrong as the shop assistant kept going on about there being no damage. This type of behaviour is not what I expected from a charity shop.

School shooting is evil,no question about it but much worse than that is to pretend to care about sick children..to steal most from donations. Make sad tv commercials to guilt trip people that they being careless if they don't take from their £13.000 annual salary to add to ceo's £250.000.

Ordered a Stand Up 2 Cancer Star Baker Bundle. Money has been taken promptly but now heading towards 3 weeks and no goods received. Apparently lost in transit. Further delivery was to organised and heard nothing since. Happy to take your money but would appear not happy to provide goods. As a regular donator extremely disappointed and now cancelling my direct debit for the monthly donation. Always willing to help charity but not when they are basically stealing the money from you. Utter disgrace and false advertisement. Also contacting Trading Standards to make them aware.

I had trouble buying the stand up for cancer star baker apron, but eventually managed. I ordered in fggo time for a birthday gift.
My expectations for the CRUK brand were high as I respected their work. However, this was peroved to be totally missplaced. The 5 to 7 day delivery came an went. No communication at all to let me know. I emailed and was told it was a Royal Mail error and it had happened to many. Looked at the tracking number they eventually send and RM has not had it yet. I called almost 20 days after the order to be told, there is nothing they can do, they have no idea where it is etc, etc. A completed customer service rail crash. Angry and frustrated an dweill NEVER BUY FROM THEM AGAIN. All donations will stop also.

I have nothing but respect for the work Cancer Research UK do, but like many similar charity organisations, there seems to be this strange, often rude and dismissive attitude towards those wishing to donate. I have often left bags out on collection day only to still find them languishing on the doorstep come the end of the day. Recently, I called the number on the bag and left a message to report this pattern. Radio silence ensued despite the promise to return the call. I'm not expecting a thank you written on embossed paper and delivered by a unicorn but a little gratitude would be nice.

I would like to write this review as I have been in and out of the Linwood shop regularly over the last few months and the staff are amazing, so helpful and the shop is so well laid out, people really need to go in for a look, the stock for spring/summer is brilliant, rugs for the garden, fake plants etc, thanks for alm you do to support Cancer research also, this is so important

I have given a lot of money to Cancer Research over the years, both direct donations, via fundraising and donations to the shops. I took a lot of valuable items to the Bromley store last week including a couple of iPads only to be told by an indignant assistant 'we are NOT taking donations at the moment'. I'd walked a long way with three large and heavy bags so was not best pleased! I get plenty of begging letters from them for fund raising so they could have sent an email to say the shop was not accepting donations or put something on the website. So it's Cancer Research's loss. They have become just another large, arrogant organisation. ***UPDATE*** I was promised a call by one of the 'sales' staff at C/R, but nobody bothered. By the way, the CEO of Cancer Research is paid OVER A QUARTER OF A MILLION. How many people might have lived if that money had been spent on cancer patients, instead of a Fat Cat CEO

Like many others, I would have given a one star, if not for one member of their team who saved the day.
My cousin died a couple of weeks back and for various reasons I was unable to go to the funeral. As a way of marking his passing, I made a donation to CR in his name. I was guaranteed that I would receive an Email acknowledging the donation that day, so I could send it to his wife. Despite that lie, I had to chase the Email up twice. Eventually I got through to Hamza, who agreed that it wasn't acceptable. I'm not sure it was Hamza's job to do so, but he personally compiled an Email and sent it to me within the hour. Over a week later I received the official Email, which of course would have been too late to send. And I think Hamza's wording was better than the official one, which just came across as a Begging letter. CR, unacceptable! Hamza, well done, thank you. I'm not sure I'll bother in future.

I worked at the Falmouth store. I took time off sick due to anxiety and depression due to the nasty manager, the hours I covered for her whilst her bus was so called late or she was ill or just never turned up. She's nasty to the volunteers and nasty to me the way she speaks to people is absolutely shocking, if you knew how this shop was run you wouldn't go there. There all about money don't care about family life and headoffice is the same . Avoid working for this company

Worst Charity shop I ever been the saddest part it’s in heart of High Barnet what its kind of shame because rest of the shops are here are friendly and very helpful compare to this , the staff in here ignorant and unprofessional also has a very ruth manager who runs the shop with kind of racist attitude , Be Careful!!!!! if you find an item without label there is big chance she can be accusing you with label removal!!!! I use to gave clothing,book's,toys to this shop but now I am regret it a very big time regard less👎

I had been a supporter of the shop in Ryde Isle of Wight for many years both donating and regularly purchasing items, they all knew my face because I was in so often.
Back at the end of summer I purchased a dress which didn’t fit so had to return, then my 99 year old mother who I care for became ill and I was unable to go into town for two weeks, the manageress, Paula, said my time had run out the day before and refused a refund, she told me to write to head office who would definitely approve a refund, well I did write and they still refused!
There are 11 charity shops in Ryde and this is the only one that has such a short returns policy, they were rigid and uncaring and I have never been in since, my donations and custom go elsewhere.

Recruited building services professionals to mange their shops, had works planned and instructed only to be told that they expect contractors to “fund” their projects on “good faith” and they will only have budget in April 2024 (2.5 months from now) to pay the contractors.

Totally unreasonable and out of the blue, how such a big charity can operate with poor management is shocking.

i leave out 7 bags of good items for children cancer research combat cancer and it was raining so bought a big plastic sheet to cover bags roped it to fence and left note do not remove , well they did ,so i phoned 084 4800 4274 called on the hour x8 hrs and 2 weeks now,,..says not been possible to conect your call...so i emailed combatcancercharity.org says site not available .... 6 texts........ i am worried this charity is trustworthy of donations and bag collection , why cant i get a reply can person conected or use them let me know why please, as i dont want to give a bad name if doing a wonderful needy job. PLEASE ANYONE KNOW aBOUT THEM I TRIED ASKING CHARITY COMMISION....they a compleate waste of time NOT HELP...i only want a person to assure me they GENUINE ..

Order a surgical bra and paid £6.99 for next day delivery. Two days later no sign of the bra nor confirmation of despatch. Received an automated email response to my emailed enquiry, saying expect a reply in 5 days. Call up, unhelpful woman … need to talk to despatch department can’t say when she’d have a reply, never mind when I could expect to receive the item I’d paid for. Asked for my order to be cancelled and a full credit, to which she replied it takes 15 days to process a refund. 15 days!!!! That’s not due to bank rules and process. That’s Cancer Research policy. A clear case of Cancer Research wilfully holding onto my money. So, long story short, I’m out of pocket for 15 days. Disgrace and has left a very unpleasant taste in my mouth for what I had previously thought was a wonderful charity and one for whom I have raised funds for over the years. They should be ashamed.

Didn't deliver my parcel after paying for to be delivered then send they will redeliver it and then decide 2 week later no Wear not delivered it we give you a refund but it take 15 working days to return to you wich means they had my money for over a mouth and made a profit in there bank of money what was Ticknaly mine

cancer ressearch is bad because for 1 slow cooker its £50.00. its also been used and paint is scrached off. also it's a charity shop stuff is suppos to be cheap .

Was in the Highgate shop in London I've been going in over 8 yrs with my dog small and today they said no doggy
They will have no customers now

Visited the Amersham shop today and found the prices extremely high! People go into a charity shop not only to support the charity but to pick up a bargain. Some of the second hand goods were dearer than they would be new. Needless to say I didn’t see anyone buy anything. These high prices aren’t doing the charity any favours. Won’t be returning!!

Human beings have a great capacity for wrongdoing. It’s an attribute that is unique in the world of life. We can and do make things worse, voluntarily, with full knowledge of what we are doing (as well as accidentally, and carelessly, and in a manner that is wilfully blind). – Jordan B. Peterson 2018

Having contacted the press department on several occasions both by phone and e-mail with regards to the deplorable way ScottishPower treated a terminal cancer patient on clinical drug trials; all they were willing to do was be silent.

This charity doesn’t care about cancer patients or the way family/careers supporting those patients are treated.