cannacabana.com Avis 

I purchased an Elite membership over a month ago and it still does not show up at my local store. I purchased some product online and there is no record of it. My online account says my Elite membership has expired even though it is only one month old. I have made REPEATED efforts to get assistance from the CSR's and still the issue goes unresolved. Very disappointed and I would caution you not to purchase from this store online or risk losing money like I did.

I have been in the store many times and find that CARE is always wonderfully friendly and knowledgable.
I am pleased to say that Care is a great customer service representative for my store!

Thanks for your advice Care!

Peter Gauthier

Online responsiveness & Owen Sound Store Layout. The Owen Sound dispensary was easy to navigate. All product was behind glass shelves to reduce the risk of pilferage and mishandling. Be sure to come to the store with valid photo ID; however, if you appear over 40 years old, you might not get asked for it. The online contact forms are monitored and you should get a response in <48 h. The edibles were competitively priced, when compared to other outlets.

The two people it will work tomorrow high they didn't know anything about doing the job order high then they couldn't check the receipts to see if I was legal ordering what I did which was 2 oz and then they chewed me out about everything I could have possibly done wrong that I didn't do wrong to me forced me to take another dirty because of my heart all the time now so it's great fun .. also they never asked for my ID to check on the computer or to see my ID or to see the receipts for the 2 oz of the pot I had bought so they literally handed out 2 oz of pot somebody for fun

Big sign out front says lowest price guaranteed. What a lie. I even bought something at another one of their stores a week earlier for $15 and they wanted to charge me for the same item $17 and they would not price match. lies lies lies

The driving distance between Highland Hills Mall (located at 875 Highland Rd W in Kitchener) and Uptown Waterloo ( 35 King St S) is approximately 4.8 kilometers (about 3 miles).

I'm sorry but I don't have the time to go back and forth and back and forth with you guys. Call me if you want to discuss this further I have a receipt

I think I made it very clear what my complaint was

Their products are awesome! The best in town. Also, I had a situation recently that required I work with their customer service to sort it out. They worked with me right to the end with friendly patience and exemplary service.
I highly recommend Canna Cabana!

I bought a Puffco from the St-Larent shop and when I came home and used it for the first time following the instructions, I got a massive headache and burnt rubber smell was coming out of the device. When I cam back, they actually tested the device to make sure the problem was there. Then decided.to refund me, unfortunately, the interac system stopped working for a few minutes. The person serving me kept his calm and handled the situation (and a horde of customer that was coming in) very well. That's my favorite shop and I will come back there. I always get an 11/10 service. Zanish was the one who helped me!

Anytime I've had to use the customer service on canna cabana I've had nothing but smooth, satisfactory service. I wish the in store employees were just as spectacular but can't win them all ahah. The prices are out of this world too and the elite membership is WORTH THE MONEY!! SO MANY SAVINGS!

Amazing customer service in store and online. Online staff work efficiently, my issues was resolved the same day, within a couple hours. In store staff are always super friendly and have great recommendations and opinions on products

The website states a different thc% than the actual product. I did not know they do this and would not have purchased what I got as it had a lower % of thc. Very disappointing and untrustworthy imo.

Midnapore- Calgary. … friendly knowledgeable yards care of customers!!

i would never shop here again. 1891 rathburn road east stay away this is a bad location I was charged a great deal more than the price listed i was told the price was for elite members but the price clearly said member not elite member I am a member so my 50 dollar order came out to over 80. what is the point of member discount if they won't honour the deal this used to be a great dispensary now it is on my never shop here its just not worth the hasslel of making sure your getting the listed price and if you prove your are not, they still won't honor it.JUST SHOP SOMEWHERE MORE TRUST WORTHY THIS IS NOT THAT PLACE

I WORKED FOR THIS SHT COMPANY AS A RETAIL SHIFT LEADER...I QUIT....ANOTHER JOB CAME UP...THEY SAID I DIDN'T HAVE THE QUALIFICATIONS FOR RETAIL SHIFT LEADER....THAT'S THE COMPANY...THEY'RE MORONS....RAJ...THE OWNER...HIRES RACIST PEOPLE THAT MAKE FUN OF INDIAN PEOPLE....AT THE COMPANY OWNED BY AN INDIAN PERSON....THIS IS THE WORST CANNABIS STORE IN EXISTENCE...THE BIGGEST PROBLEM IS THAT THE PEOPLE THAT ARE HIRED IN MANAGEMENT POSTIONS ARE COMPLETE AND UTTER MORONS...THEY DON'T KNOW A THING ABOUT WHAT THEY'RE DOING AND FIRE ANYONE THAT GETS TO 6 MONTHS SO THEY DON'T HAVE TO PAY ANYONE A RAISE....THEY ARE TURNING AND BURNING THROUGH EVERY SINGLE PERSON THAT WORKS FOR THEM....DO NOT SHOP HERE AND DO NOT WORK HERE....THIS IS ONE OF THE WORST BUSINESSES TO EXIST IN CANADA....

didn’t solve my problem

I had a good fortune to drop in on this place and was thoroughly delighted to be served by this tall good looking guy with grey hair. Very impressed with his level of knowledge particularly with infused products. Wanted to learn more about them and left with great satisfaction. I’ll be sure to keep coming back to this place on March Rd. I noticed the other store locations don’t get nearly the same great reviews.

Great and fast customer service! Thank you!

I live in Waterdown and there are at least 4 shops that I could go to but I prefer to drive 1/2 hour to Canna Cabana on Upper James.

The staff are very friendly and welcoming. If I have a question, they know the answer but if they don’t, they will take the time to find the answer.

I’ve been searching for a store to stay loyal to and Canna Cabana on Robertson Road is the best store by far! The staff there are always friendly and quick to serve you! Personally, I enjoy Harry as he is quite cheerful when serving me! This is an amazing store!

Error appeared on Kiosk although money was taken out of my account. When staff were approached, they handled the 5 customers that came after me first and then after waiting for 20 minutes informed me that there was nothing they could do. Although I was able to provide confirmation that the transaction went through on my phone and was not able to receive the product, 3 staff requesting that I had to bring in a paper copy of the transaction in order to get a refund because the transaction did not show up on their computer. 3 staff yelling, all going into the back for like 5 minutes and then coming out and snickering and then going back and forth multiple times like this. Totally immature staff who lack experience to deal with a customer who raised his voice a little in feeling frustrated that he had to get a paper copy of the transaction. So, had to go home and print a paper copy of the transaction, block out my personal banking information and return to the store. Absolutely ridiculous in my opinion. I am old and I have never seen anything like this regarding a refund in a business ever! A paper copy of the transaction was eventually produced and the staff did not take a photocopy or take a picture or anything, just looked at it and returned the paper transaction along with the money. Thought they said they needed a paper trail for their transactions??? The paper transaction had exactly the same information as the online transaction from the bank on the phone. In my opinion, it was not the problem of the customer that their computer was not working properly. I could see if this was for a very big amount, but it was not. Very disgusting experience of how this was handled! Never, ever returning to this store in St. Paul, Alberta!

The membership I purchased online was not working in store and also stopped working for online purchases. I ended up puchasing the membership again instore and it works as it should now. I emailed customer support and they were very helpful and returned the cost of my original membership. Thanks for your speedy resolution.