NuLeaf Naturals Avis 

Absolutely abysmal service and regard for their customers. Truly the most disappointing, impersonal customer service I have experienced from an American business.

After placing an order with priority shipping I immediately asked if processing of said order could be expedited (they claimed 3-5 business days processing) so that I could receive it in good time before leaving the country. Nuleaf claimed that they could not expedite the processing of my order (understandable). I therefore thought it prudent to cancel my order(within 24h of the order) despite the product being due to arrive before my departure.

I was told that my order could not be cancelled and subsequently, I was then immediately notified my product was shipped and to be expected in 2-3 business via days priority shipping.

When 4 business days had passed and I had left the country, Nuleaf apologised for the inconvenience and refused to refund me for my order, completely indifferent to my loss and situation,

Nuleaf have shown they would rather burn a bridge with a returning customer than reimburse them for their mistakes. Highly recommend seeking an alternative company to purchase from.

Aron went above and beyond to help me with a shipping issue I had with an order. Highly recommend Nuleaf for their great products and excellent customer service!

Ok.. this is a combination review..I would give them a 5 star review for the last 2 years for quality and affordability. However I recently ordered a multiple bottle order of THC, and just opened the 2nd to last one and the dropper tip was shattered. I contacted them for a credit or replacement as this is a Quality control issue, and they said I only had 48 hours to return it. WHy would I open every bottle on an order like that in advance? They were polite in their refusal, but firm.

Update: I am happy to report they have resolved the issue.

NuLeaf products and customer service are great. Without my nighttime gummies, I would barely get any sleep. Their new balm stick for sore areas is amazing!

I have been using NuLeaf Naturals for years. Their products are top notch as well as their customer service. I would and recommend them to anyone without hesitation. I signed up for the Cabana Club and didn’t think much of it until I received an email regarding payments. This company admitted to an error in the billing and refunded the overpayment.

I received excellent customer service from NuLeaf Naturals, specifically from Aric. I had tried to contact someone using their chat, but it was late and I knew there may not be anyone to help me. I was instructed to leave a message, which I did. First thing this morning, I received an email letting me know they were looking into my situation and would get back to me soon. A couple of hours later, they had resolved my problem and I was able to place my order. Aric was professional and friendly and made me feel as if my situation was important to NuLeaf Naturals.

The prices at NuLeaf Naturals can’t be beat, either! They’re my go-to company when I need my sleep gummies!

Staff answered all my questions, and provided additional information! Very professional!

Ashlyn Rainer responded to my inquiry about a new order with NuLeaf in a very timely, positive manner. This type of customer service is exceptional!

First, their products are great. Very happy with the turnaround time and shipping. Had a minor issue with the membership and they resolved the issue very very quickly. Customer service was quick and friendly.

I purchased $95 worth of NuLeaf CBD:CBN products to help with sleep issues. They were gummies and tincture. The products aren't working for me and I hoped that Customer Service would be helpful in suggesting something else and offering to send me replacements for the unused items. Their response was basically "touch luck" we don't accept returns and we don't care about making you happy. I have purchased from several CBD companies in the last few years, and if I ever had interaction with their CS, it was always 'how can we correct the situation'. NuLeaf does not care to retain you as a customer, they don't care if you're satisfied with results from their products and they won't spend any time or effort towards customer satisfaction. I DO NOT RECOMMEND purchasing from them!!
UPDATE: Customer service resolved the issue to my satisfaction.

In addition to great customer service, the products are consistent and good quality. Pricing is fair and more than competitive. I’ve tried half a dozen providers and landed here. Plan to stay. Great company. 👍

Good company to do business with. Products work and prices are low.

Since our alternative to conventional meds began, Nuleaf has been in our lives. First with oil, and now Gummies. Being allergic to OTC pain relief and pharma ones too, this is a miracle. We thank you for serving our household.

NuLeaf Naturals offers a great range of products that really work. Join the club and save an incredible amount over regular price and free shipping . I use the pet cbd oil as well as their sleep products and 9thc.

NuLeaf Naturals is a a great company. I have been ordering from them for years. I like their products and service.

We have two elderly pets that are grateful for the Pet CBD, and a sister that uses the CBD gummies for pain from an old injury. We trust Nuleaf products because of their dedication that they have in making sure that their product is pure, clean and safe. This dedicated safety and constant testing is super important to us. We don't buy a lot because we don't have a huge family, but we also don't buy from anyone else. The cost is the least of our concerns but I am happy that they are very competitive, especially if you get their membership.

Customer service, products, ordering and shipping are all top tier! Will be buying again.

Have been a customer for years, until last December when I tried to order my usual products and suddenly, they no longer ship to my state? No warning, no nothing. Customer service claimed my state enacted some new law that prevents Nuleaf from shipping to it. Yeah, nice try. I have since ordered the same products from 3 other companies, and looked at shipping policies from several more- no issues with shipping to my state. At first I thought they had made a mistake, and every so often I check their site to see if they have “ reconsidered” their no ship policy. Today was my latest check. What’s so annoying is I keep getting emails from them advertising specials and offering discounts- despite their refusal to ship to my state. So I’d love to know what’s really going on as this new “ law” is obviously bogus, and I wish they would rethink their self imposed policy, as I have enjoyed their product.

I am a Cabana Club Member which entitles me to a discount on my subscription orders. Today I paid $78.16, including tax and shipping, for a CBD product that I can buy from their website for a total of $27.85!!! I feel like I have been scammed! I tried to communicate with customer service and that didn't go well. The one agent they seem to have, Aiden Rhodes, has a very thick accent and I could not understand him. The only answer he gave me was that I would receive an email with an answer. That never happened. I have cancelled my membership and have found a local reputable business that I will do business with, Green Treez. I know it will be a hassle, but I think I will file a complaint with the NC Attorney General's office of Consumer Protection. It couldn't hurt and maybe someone will look into this. Others have experienced the same thing. At best, they're misleading; at worst, they're fraudulent.

Been a regular NuLeaf customer for '24 and '25. Tried to re-order late Jan. '26, but their website no longer had such provisions, no "Add to Cart' option. Custpmer Se rvice is way off-shore, and their only response is "Clear your cache & cookies and try again". Three attempts got me nowhere. Yet I get an email per day from NuLeaf offering their products. I did benefit from their products, but can't waste any more time , and located a local supplier. Done with NuLeaf.