NuLeaf Naturals Avis 

Avoid this company at all costs. They used to be good, but for the past 4 months, they are having tremendous problems with fulfilling orders.

They keep giving me the runaround. Every time I call or email them, you get people from India, who are difficult to understand, then one will tell you your order will finally be shipping out, but then the next day, they say that it was backlogged, and didn't know when they would get it in. This is after placing an order 3 weeks ago. I am trying to cancel the order now since it still hasn't shipped, but unable to get them to respond. I will call my credit card tomorrow, to have them cancel the charge.

I had an issue and contacted their e-mail customer support. They responded to ask some questions about my order and problem. Upon replying to the e-mail, I received a notice that my e-mail was blocked from their server. No sooner than that happened, they now have a new sham on their website. No more discounts for those who really need it (military, 1st responders, etc) The "Elite" prices are still more than what once was

Charged me 10 days ago for a regular shipment of CBN and no sign of it. Like others reporting here, they are impossible to reach and non-responsive. I'll be taking my business elsewhere. Too bad, I like their product.

Received my order today and was missing 2/3 of the order! I ordered 4 CBD and 2 CBN and only received CBN, no CBD at all! Company owes me 4 CBD! This company is truly worthless. Don't oder here and this is my last order. It more than took two weeks to get it and then it's missing 2/3 of the order! order #1604384

I have used their product for years. Lately they have gotten lax and slow to fill orders. Seems like they are in trouble now. I ordered almost two weeks ago. Heard nothing for over a week. Sent an email to ask where my order was. They replied days later, that it was on its way, but the tracking info suggests that it has not even shipped yet.

I placed my order (#1603297) on December 28 and I have yet to receive it. I sent a email yesterday with no response. I called today and the recording said I had to send an email. What recourse do I have since they already charged my AMEX?

Order hasn’t shipped after almost 3 weeks. They don’t answer emails and I was on hold with customer service for 25 minutes with no answers

Charged me for two items and only received one. After almost two weeks there has been no resolution. Chat calls are dropped or when a refund or replacement was promised by chat or email, nothing was done.

I have had the exact same experience! No phone number. You deal with an Indian chat who does not know that stock and kept me waiting many minutes between chats to check with "the department". Turns out they didn't have the product I ordered but mever told me, even though I chated several times and was told they were going make my (non-exisitent) product "on priority". Go elswhere!

been using thier product for a few years, satisfied, but when I tried to order last month, thier horrible website would not let me. many attempts since have failed. non-existent customer service. never answered multiple emails, voicemails. I give up.

Absolutely NO customer service. This is my third time with faulty delivery and no customer service. This time they sent the wrong product in the wrong container.

If I could give a zero I would! STILL waiting on delivery, keeps saying DELAYED.
If your going to use UPS, use UPS! Not some system that sends a package to the USPS via UPS.
I'll find another provider.

I absolutely loved their initial service and the product was amazing. HOWEVER, their communication and responding to my emails was dismal, they appear to have NO customer service team and DO NOT respond to emails. I couldn't even RESET my password because this company didn't respond with password reset. Appears to me to be all about their product which is great BUT zilch customer service which is the vital part of any business.

Wait for two months now, never received the product. The customer service sent a email saying they would refund me, and no response from thence. The worst online shopping experience I have had.

Sloooowww shipments. Pony Express would be faster. Took 5 days to "ship" the order and as of 9 days later the tracking info has yet to show movement out of CO. I will use someone else going forward.

With such a popular big name company I am shocked that their customer service is THE WORST I have ever experienced. I thought the DMV had the worst but they take the cake I mean it took them SEVEN DAYS to respond to my email about my lost package and took TWO WEEKS to get it finally resolved and refunded there was always 3-4 to 7 days between each reply and I had to resend my emails because I thought they were not receiving them. The absolute worst. I like their products but I would not buy again for that reason. I'll go with Neurogan next time. High quality organic products and their customer service is excellent! Have used many different CBD companies and Neurogan and Nuleaf was top 2 but obviously Nuleaf blew it with their below par customer service. And one person pointed out that you can't leave a review on their website as a customer!! Which is where I went to try to leave a review but there is absolutely no option and found trust pilot. They pick and choose the reviews and weed the negative out! HORRIBLE UNTRUSTWORTHY COMPANY .

I signed up for the subscription service a few months ago. Generally, you are given warning when a subscription order is coming up and have the opportunity to pause or skip it if you don't need it yet. Well, not with Nuleaf, instead you will simply receive notice that your order shipped, at which point it is too late to cancel. Then you have to pay to ship it back to get a refund and they refuse to send a return label or reimburse you even though it was their issue. I'll be terminating my relationship with them after my refund is processed.

After placing my subscription on hold, they still sent me cbn oil and billed me for it. I wanted them to close my account and credit my credit card. They said I would have to mail it back at my expense and my precious time. I told them this is your mistake why should I have to do this and pay for shipping and my time. I was told to call this number well they dont have anyone to answer the phone. So I was screwed.

Poor product and extremely bad customer service

Fantastic customer service and high quality products.