Excellent work by Erin and timely assistance paired with great interface and functionality of the Canopy tool have been truly helpful to submit the reference checks. Thanks very much!
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
This is my first time to do everything online with rental application process. Staff Edward is my lifesaver! He's very professional, knows his stuff, very knowledgeable in his field, very understandin... Voir plus
L'entreprise a répondu
My partner and I have gone through such a difficult time dealing with guarantors, estate agents, the lot of it. But thanks to LEAH we have successfully had all of our references go through. She was an... Voir plus
L'entreprise a répondu
Was asked to be the guarantor for a rental agreement for my daughter. Canopy dont seem to realise that people who retire like myself may have modest pension income but essentially run down savings/as... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
We’re on a mission to revolutionise renting and help people grow, both financially and towards a better life. That means making things faster, easier and fairer for everyone – renters, agents and landlords alike.
Coordonnées de contact
First Floor, One Suffolk Way, TN13 1YL, Sevenoaks, Kent,, Royaume-Uni
- 020 3966 3850
- renter.support@canopy.rent
- canopy.rent
4,1
Bien
3 k avis
Aucune trace de demande d’avis
Cette entreprise n’a pas invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 2 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
User interface was friendly
18 décembre 2025
Avis spontané
Réponse de Canopy
Hi Adebayo! Great to hear thanks!
Réponse de Canopy
Thanks Daniel! This is brilliant to hear!
quick and easy to fill
11 décembre 2025
Avis spontané
Réponse de Canopy
Thanks Seema, this is great to hear!
There was a detail guide in all process
There was a detail guide in all process
13 décembre 2025
Avis spontané
Réponse de Canopy
Hi Oyetola! Amazing thank you!
Diandra was most helpful today
Diandra was most helpful today, and I so appreciated this, after a system which was not easy to navigate online and it was unclear what was required of me until she specified to tie up the expressly time-consuming process.
11 décembre 2025
Avis spontané
Réponse de Canopy
Hi there! Diandra will be delighted to hear this. Thank you so much!
Réponse de Canopy
Hi there Achuth! Amazing to hear, thanks for leaving a review!
Etin was more than helpful
I was very apprehensive about giving financial details into a potential public space, but Erin was more than helpful in assisting me to complete all the admin needed for me to be a guarantor for my Granddaughter.
24 novembre 2025
Avis spontané
Réponse de Canopy
Hi J Morton! Erin will be delighted to hear this, this is amazing to hear. best of luck! Thank you!
Pleasant Staff
Holly was pleasant and listened. She made the whole experience easier. She went over and above to ensure the referencing was completed in time- thank you!
21 novembre 2025
Avis spontané
Réponse de Canopy
Hi there! This is amazing to hear, thank you so much!
As a tenant it's awful how you are…
As a tenant it's awful how you are treated. The website will say things have been sent to referees when they haven't. Things are sent to junk mail. Lots of invasive checks . Makes sense in a capitalist system that doesn't care about the vulnerability of being a tenant. Just want to say to any other tenants who've been treated like crap by this company (and the estate agents) that I see you.
19 novembre 2025
Avis spontané
The questions were fair and direct.
14 novembre 2025
Avis spontané
Réponse de Canopy
Hi Mayowa! This is amazing to hear, thank you for leaving a review!
Réponse de Canopy
Hi Dace! Thank you for the feedback, we really appreciate it!
yeah was easy to use
13 novembre 2025
Avis spontané
Réponse de Canopy
Hi Craig! Amazing to hear thank you so much!
modern and quick
11 novembre 2025
Avis spontané
Réponse de Canopy
Hi there! Great to hear, thank you for leaving a review!
The team were very helpful
The team were very helpful. Erin really went above and beyond and was very informed and friendly. Thank you!
10 novembre 2025
Avis spontané
Réponse de Canopy
Hi Michael! Amazing to hear - Erin will be delighted to hear this. Thank you for the review!
nice but could be a little easier
6 novembre 2025
Avis spontané
Réponse de Canopy
Hi Resul! Thank you for the review, we appreciate this!
Completing the form
I have been able to complete the form. However, I struggled and I emailed Canopy Team for help. I got a reply of someone responding but this has not come through and yet, I get reminders to complete the form. Therefore, I put all the documents together and sent it
5 novembre 2025
Avis spontané
very user-friendly and intuitive
4 novembre 2025
Avis spontané
Réponse de Canopy
Hi Iveta! We love to hear this, great to hear you had a great experience with platform - thank you!
DISGRACEFUL Experience
My employer reference was pending for over a week due to utter negligence from the Canopy staff. Once Canopy initiated contact with my employer, they asked Canopy to send information to proceed with the verification. My employer opened a ticket internally but Canopy never replied in time (2 business days) forcing the ticket to be closed. Then Canopy replied after 3-4 days which created another ticket and they again didn't reply in time so that ticket was closed. They have never provided the information my employer has asked them for and only sent emails to open the ticket.
I was asked to provide some information that I provided in an hour when it was originally asked. But they never saw my reply and asked for the information again the next day. This has happened numerous times!
Moreover, they lied to my rental agency that I or my employer haven't responded when in fact its their arcane and messed up systems that don't function properly.
I don't think Canopy is in any position to work as a reference agency.
30 octobre 2025
Avis spontané
Réponse de Canopy
Hello Jeyalakshmi! Thank you for leaving us a review - this is amazing to hear!
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