Canopy & Stars Avis 

Received an email regarding booking a stay on New Year's Eve and a list of 10 places to stay.
Each listing had a "from per night" price.
However, these prices are misleading as a cabin quoting from £190 per night is actually £520 per night and in total £2080 in total, as you have to book 4 nights minimum.

Owners need a spare set of keys and to control their dog.

The Cleave tree house was booked for a suprise birthday present. But we needed to move the date. Unfortunately canopy and stars couldn't (wouldn't) give a refund / move to a different date / give us credit. So we decided to try and make the best of it.

On the second night our keys were miss-placed, and we were told by farm owner (not the treehouse owners) there were no spares. So we were locked out for a night, having to return to our own home. Absolutely no effort was by the owners to contact us, check we were okay. I know miss-placing the keys was our fault, but basic health and safety would ensure there was a spare set. Thank goodness we didn't get locked in. We would still be there!

On returning with the keys, to packing and leave, I was greeted by a aggressive dog. The dog was barking and jumping up at the car. I couldn't move as it was jumping all over the place. No effort was made by the dog owner, even after asking them to call the dog so I could leave.

Would advise great caution before booking with canopy and stars. The health and safety isn't there and the customer service is appalling.

I stayed at the Hansel cabin. I booked this for a "offgrid" "away from everyone"

First things first, in the hot tub, you find your over looked by another cabin. I mean the window of the other cabin (remember you booked a cabin in the middle of nowhere) is looking at you.

Want to light the firepit? Look up because your being watched by the other cabin above you.

Want to have a wander around. Your being watched.

Get used to feeling not alone or away from anything, because your parked next to another money making shed.

I booked this thinking I'd be away from every one, in the middle of nowhere. I might aswel just booked a caravan on a site. Honestly worst money I've spent. Baring in mind it's not cheap.

Highly disappointed, lied to. Robbed Honestly. I was shocked when I saw a cabin not 20ft away looking down on this one. Just another money making 'campsite'

Joke.

I recently booked The Bower Treehouse through Canopy & Stars, using their platform for the first time, and unfortunately, it was a very disappointing experience.

The property listed didn’t live up to the description online. The photos were misleading, making the property appear much more spacious, luxurious and secluded than it actually was. We were surprised to find ourselves just a few meters away from a construction site, far from the peaceful stay we had been excited for.

The property itself did not reflect the standard or appearance shown in the online photos. The decking area was outdated and poorly maintained, the only dining table had peeling paint all over, making it unusable and the outdoor bath was not clean and inside bathroom not up to standard. For £430.50 a night, the quality was nowhere near what we anticipated or promised.

We contacted the management immediately about these issues. They did not offer any alternative resolution, other than suggesting we "try it out and see how you feel." This response resulted in us leaving the property, and after traveling hours and struggling to find another hotel, we stayed in a premier inn. You can imagine my girlfriends dissapointment, as I had planned this stay as a surprise for her birthday,

After our request of a refund had been declined, Canopy & Stars also rejected accountability, suggesting our only option now is to address our issues directly with the Bower Treehouse owners. They offered only a £150 voucher, which was inadequate given the problems we faced and the £860 we paid.

As the booking platform, Canopy & Stars should ensure their listings are accurate and provide support when issues arise for their customers. Given the lack of resolution, we are considering further steps, seeking legal advice and sharing our experience publicly.

I’ve stayed in 3 places Hinterlandes (Xmas), Hog House, Quarryman’s Bothy, although it seems like more as I’m always on the site planning my next switch off break! They do get booked up very quickly that’s the downside!
I love the type/quality of the accommodation and remoteness. You can’t beat a bumpy road and a good hike to a cabin to know you’re truly in a secluded haven!
The thought and time the owners have put into their builds and their attention to detail to make your holiday comfortable is the best I’ve experienced.
The C & S team test each holiday and then give you an honest account of what to expect, the accommodation, places to eat and things to do!
After other companies I’ve used this is so refreshing!
Actually, the entire experience has always far exceeded my expectation!

I booked several times in the past with Canopy and stars. Initially was v happy with the service and properties but lately not so much and I am now looking elsewhere to book.

I had very little help when I complained about a stay which fell short of expectations and had not been described accurately online.

Most recently I sent feedback on a stay and had zero reply to my concerns. Customer service seems non existent and very unhappy with recent property.

HINTERLAND HOUSE,NORTH PERTHERWIN,LAUNCESTON,CORNWALL
BEWARE AT ALL COSTS!!!!
Oh I see the light now I've been on trustpilot....the reviews are real on this platform with negative reviews seen in plain sight. Reviews on their own site are only for the good ones and bad ones are not shown,how surprisingly biased and selfish of them to hide the truth from the public. Please read all the reviews on here before you buy your holiday from canopy and stars because they only show what they want you to see and that's not the real truth!!!
SCAM COMPANY that has no intention of resolving,rectifying,refunding no matter what the circumstances. They will always find a way to wiggle out of ANYTHING!!!!
"KEEPING HOLD OF YOUR HARD EARNED MONEY IS THEIR ONLY OBJECTIVE"
There is alot more I could write here,including all the conversations that I had with the owner at the time and with the so called management at canopy and stars but it would take forever,but please keep reading and trust what I've had to say because the company is absolutely dire,selfish,arrogant and no intention of helping anyone with any kind of complaint,please don't live to regret booking a holiday with them guys!!!!
I have lost a massive £1600 because they are not describing a FARM TRACK properly. Folks....This is a track like no other,one mile long with massive,wide,deep and water filled pot holes that are literally all over the track and absolutely not avoidable at all because the track isn't wide enough to move vehicle to the side,there are just so so many along this track,I'd say in the hundreds!! With extremely high tarmac bulging up in the middle. This is absolutely a disgusting track that they expect holiday makers to traverse too for their holidays...remember also that it's one mile long and your precious car is going to take the brutal damage you'd expect from this journey from hell.
The track is also unlit and it's total pitch darkness at night and you have even less chance of seeing how bad it is and avoiding it all as you are quite literally in the middle of knowhere.
We came here hoping to have a good stay with lots of day trips planned all over Cornwall which mentioned we would come and go in the region of 10-14 times up and down this apocalyptic track and completely ruin our beautiful precious Mercedes. I think not!!!!
Obviously they aren't interested in refunding me for not staying and willingly and knowingly buggering up my car. The description on their website is woeful woeful woeful indeed folks,and getting to the house is perilous at best and distressing and the worst anger I have ever felt in my life,at the worst!!!!
Please folks,don't risk your beautiful cars visiting this place as you will regret it deeply,my chrome running/side steps are having to be replaced and under inspection the underside of my car is dented and scratched and I have two slow punctures in my expensive tyres.
We videod the track to prove our point and they are still not interested in refunding me. The track is not fit for purpose and is not accurately described in the details on the website. They keep apologising that we are not happy,but it's hollow and not helpful when they know they are in the wrong but come up with anything they can in order to not give people their money back...this world revolves around MONEY and decency is definitely out the window.
TOTAL SCAM COMPANY SO BEWARE PEOPLE!!!!

Not one but two ill parents so no expensive trip away. Paid canopy and stars a small fortune & it's the usual of as soon as they have your money there not interested. They didn't want to know, won't answer the phone. Leave a voice message & they never get back to you! Absolutely disgusting behaviour, thieves basically!! Stay away if you want good customer service. I'm appalled crooks like these are still allowed to operate.

We had a great time at Halzephron in Cornwall. A fantastic location right in the coast and a short walk to the beach and local pub. The place was comfortable and had everything we needed for our 3 night stay. A fab place.

This is our third visit to Downash Wood in Ticehurst and our first visit to Daisy Chain Cabin.
The cabin and furnishings are top quality, and the attention detail and cleanliness is a hundred percent.
The outdoor bath is a bonus, so relaxing watching the stars.
If your looking for a total relaxing break, I would highly recommend using Canopy and Stars, you won’t be disappointed.

Website hard to use.

Impossible to make an account, tried on two laptops, two phones and four emails. When making the account was met with a loading page which had no end. After, tried to log into the account and it would say email not in use, so tried to make an account again and it would say email linked to an account.

Web site seems perfectly easy to navigate. What is wrong with the writers of all these negative reviews? Show me any holiday company that would refund you under the circumstances described. That's what travel insurance is for.

Amazing service - thank you C&S :)

Couldn't be happier.
Booked a couple of days in a beautiful cabin in Cornwall. The hardest part was deciding where to go with so many places to choose from.
I felt compelled to leave a review as in my opinion a lot of the 1 star reviews are extremely unfair.
We had a great experience with canopy and stars and the owners of the cabin. we are already planning our next trip.

This website is the worst I’ve came across in a while. The experience is awful and they’ve clearly not thought about the customer journey. I have a budget of £200 per night and want to travel in spring, but there are no filters for dates and price. Prices are indicated as “starting from” and when you select the dates it actually doubles, which is useless. So you have to look through 30 pages of places that don’t apply to you and you can’t afford, feeling miserable, hoping that you can find something. And after 3 hours, I’m drained.

All my bookings with C&S have gone fantastically and the places have always been quirky and delightful - a little slice of serenity. 4 stars because although C&S allow for last minute bookings, their hosts do not always seem geared up to take them - our last stay couldn’t provide any of their dinner hampers and we only found this out on arrival.

I booked a trip in November 2022 for May 2023, I cancelled it beginning of Feb due to a change in circumstances, before their 10 week deadline. The company has held the first payment £262.50 ever since and are refusing to refund it. The money has been completely wasted. No compassion from the company, I need this money back urgently. I have never experienced anything like it, I'm surprised this company is still in operation. With their level of customer service it likely wont be for long

This company was really awful when we had to travel to Canada to see my dying father the day before our Canopy and Stars trip. We emailed them as soon as we could, hoping to move dates at least or maybe have a credit for one of the nights we had booked, but no one was kind or helpful. I think the words, "I'm sorry to refer to the terms and conditions at a time like this, but if you refer here..." were actually used in their response. It sounds like this isn't an uncommon experience with them. They've got great marketing, but I wouldn't throw my money away with them again.

We booked a treehouse with company and unfortunately my son ended up in hospital a day before with ruptured appendicitis. Ended up in hospital

We contacted the company any asked if we could move our dates as no fault and even offered evidence of my son in hospital

They point blank refused refunds or transfers

I would not book again due to the poor compassionate nature of this company we have lost our holiday and our money