Canopy & Stars Avis 

I have use C&S twice. First booking no issues at all & review posted. 2nd place, I gave a review which was positive & negative, however they will not post the partially/full negative reviews. I think this is extremely poor service, customers have the right to know. If booking with them, make sure the listing do not just have a few sporadic reviews.

I reviewed Daisy Cabin in Hertfordshire - lovely cabin, quiet, peaceful, beautiful, but because I said there was no welcome hamper as per the listing & that the cabin was exceptionally cold & I'd advise against going there in winter, they won't post the review - the open fire does not heat the cabin, we could see our breathe constantly. Also the mention of a radiator in the bathroom is pointless as it didn't heat the room & was only on for a couple of hours, you aren't allowed to change it.

I will only use them again if the listing has a lot of good reviews, month after month. However, I will not recommend them.

Amazing properties, all unique. Easy website and great hosts. I assume they vet their properties and hosts well. We were over the moon.

Canopy and stars have been a delight to deal with during this covid period. Had to rearrange my booking twice due to covid and have been accommodating and a pleasure to deal with.

Terrible experience booking through Canopy & Stars. Issues with our break and had no support from C&S in resolving the matter with the estate owners.

I had booked a holiday but unfortunately it had to be cancelled because of Covid restrictions. I was contacted almost as soon as the new restrictions were announced by the Government and offered a full refund, which I received in 3 days. Although it was disappointing that the holiday was cancelled, they did all they could and were helpful and proactive in how they dealt with it.

We booked a short break with C&S to stay in the Ferry Waiting Room located at Mohr Hotel, Scotland. We experienced difficulty getting the wood stove to light when we arrived which was frustrating as we told it would be lit upon arrival. Over the course of the next 24 hours the weather worsened and we need to warm the children up & dry wet clothes. We asked for assistance as the wood provided was damp & treated posts etc from the estate which is unsafe to burn in a wood stove. No help was given. Soon, black suffocating smoke began billowing into the bothy, setting the carbon monoxide detector off. Despite asking for assistance, none was given and over an hour later, the alarm was still going and we worried about our children’s well-being with the intensity of it all. With night falling soon we decided to pack up and leave for safety. C&S put the responsibility back with the hotel and there has been no support for a refund or compensation for our damaged clothing and belongings. They seemed more offended we’d complained than concerned about safety. Avoid at all costs.

The company Canceled our holiday twice with about a week's notice with no offer of a refund and can only rebook a year later. They have no regards for fair trade or customer service. Once they have your money they don't care. Very difficult to communicate with. Bunch of money grabbing work dodging scammers.

As both an owner and someone who has stayed in Canopy and Stars properties, I have had a great experience. The yurt near bath I stayed in was delightful, secluded and in such a fabulous location.

We have recently had a bad experience with Canopy and Stars. We tried to alter a booking, after the local area moved to Tier 3 Covid risk, but we were met with an inflexible approach. Canopy and Stars referred to themselves as follows "...we are a booking platform and the contract is with the owner after booking and we are not able to enforce how the owners chose to interpret the guidance..." Very disappointing experience.

I was a big fan of canopy and stars until we had to cancel the booking for my 30th birthday due to my partner being called away on a family emergency for an number of months. This alerted some obvious flaws in the cancellation processes.

The booking was made 5 weeks before we were due to attend the accommodation.

We contacted canopy and stars 4 days after the booking was made, a month prior to the date due to check in. We advised the situation and asked how we cancel the reservation. We have been advised we will only receive a refund of 75% of the amount paid IF the property is rebooked and if not we will not receive anything. To add to this we have to contact the company to check if the property has been rebooked other wise they will just keep the money paid for the booking. I am happy to pay a fair fee for the cancellation that is completely reasonable but this whole situation totally stinks, poor company policies not fit for purpose. This does not represent the brand well at all and even worse it does not represent the small businesses who build and create the fantastic pieces of accommodation.

I am not able to be with my partner for my 30th birthday, who is having a rubbish time after being called away and to make it worse I have to pay for accommodation we aren’t able to use in 4 weeks time. Perhaps I should market the dates and accommodation in this review at least then someone else can enjoy it and I would get a bit of a refund.

Awful experience at The Dipping Shed in Walcot Hall. Our break was ruined and reported to Canopy and Stars who did nothing to chase the estate owners for a refund. Avoid.

We booked a stay at Loveland Farm with Canopy & Stars this summer, after moving it from earlier in the year due to covid, and I can't fault the service. We were able to move our booking quickly and easily. I called to ask about the beds for our kids and the lady I spoke to was incredibly helpful and knowledgable about the place. We had a fantastic stay and I will definitely book again.

Quality of accommodation and details of each letting are good. The search system is not very user-friendly in comparison to other similar sites. The ability not to search for specific dates for a lot of properties is particularly frustrating. Haven't had any issues once properties have been booked however.

Disappointed with the service from Canopy and Stars. On July 15th, we booked a birthday trip for November. We wanted to book for two nights, but were unable to get through on the phone lines, which was no problem, because of the coronavirus crisis. We contacted the host directly and she said that the cabin was free over the dates we wanted. In the end, we decided to go for three days to extend the celebrations and used the Canopy and Stars website to book. All was well, until a few days ago (almost a month after booking) when we received an email to say there had been a booking mistake and our dates weren't actually available. We were told there was an issue with a third party calendar software - the lady we spoke to was kind, but in the end, she couldn't help us beyond saying she had to cancel the trip. We were very disappointed as we booked time off work and so on, and it was just a case of "the other people booked before you so we have to cancel you" which is fair enough, but left us feeling a bit gutted about the trip.

I was a bit worried after reading all these reviews, but after I had to cancel a holiday to Spain because of the updated travel advice I rang C+S and they refunded both my voucher (£180) and bank charge (£100) within hours of the phone call.

It seems they have sorted their act out.

We had 2 stays booked with canopy and stars, due to covid 19 we needed to cancel, this was refused and I was told I would need to move my dates to next year, pay the deposit again and pay for the price increase of next years booking! I asked for a refund of my deposits this was refused, 4 unanswered emails later and I am losing all hope of seeing our £300 again. Shocking service, I wont be using them again.

Our first few holidays with Canopy and Stars were very good. The properties we stayed at were great and all was good.

However, things rather fell apart on our last holiday when Canopy and Stars clearly forgot to tell the property owners about our booking. To be fair to them, they handled the situation well and all was generally fine.

However, seeing how Canopy and Stars are treating people this year with respect to the COVID-19 situation and reading their 'policies' on their website makes me highly reluctant to do business with them again.

Poor customer service.
We had a few holidays planned this year and when the coronavirus situation arose we received emails from all travel companies except Canopy and Stars. The only correspondence we received was an email to request our outstanding balance which didn’t mention the current situation at all. We had to email them to ask about our options, which were limited it seems, and the reply we received was very curt and unprofessional.
I wouldn’t use again based on the customer service we have received.

As per the other reviewer I too have fallen victim to the feedback filter ☹

I booked a 2 night stay at the hobbit hut, the reviews sounded like it was too good to be true, and as fate would have it, it was.

The review on Canopy and Stars failed to mention important things like, there is a hole in the door blowing cold air in you can fit your hand through (we have the photo) we was freezing cold both the nights and there wasn’t adequate room for putting a small sports bag and to top it off, the cutlery was situated in the toilet! Was any of this on their sales page? Nope.. Only a host of 10/10 glowing reviews.

I felt cheated. I got back from my trip and left a honest and fair review with Canopy and Stars and they failed to publish it. When I emailed them to ask why they said they spoke to the owners about it, well my review wasn’t for the owners, it was to make sure the public knew exactly what they was getting.

I told Canopy and Starts I felt it was very underhanded to only cherry pick the best reviews leaving the most accurate ones out. The failed to get back to me after that email.

I could not book with them again because I don’t believe a single word on any of their ‘chosen’ perfect reviews.

Book at your own peril!!!!!!!!!!!!

I have stayed at 2 of the locations canopy and stars offer. The first was fab, the second awful. The location was not as described and the road noise constant, rather than occasional if the wind is in the wrong direction which is what the write up claimed. I will never use canopy and stars again as they do not post negative feedback, rather they respond with emails and then say that they will file the feedback to see if there are more similar reports. Feedback is feedback, like it or not!