capellisport.com Avis 

Our soccer club uses kits for two years ago. Last order 2 years ago was late by months. We ordered well within the window and the kit for our team was delayed due to civil war in Bangladesh. Remedy…a coupon for future orders, but it expired well before this year’s cycle. Our current kit and gear is once again delayed. The internal tracking is garbage. Some people received their gear yet. It still states it is waiting fulfillment others waiting for their gear. Cannot get an update unless you email several times and become a squeaky wheel. We found out our current order is delayed due to an optional red jacket that is not even required to play, and instead of sending out the rest of the kit separately they are withholding the order until the jacket becomes available. We also had found out that other players had ordered their gear well outside of the window that was provided and they had since received their gear weeks ago. Capelli is willing to take your entire payment and hold onto your gear until your season is over. Customer service is absolute garbage and you end up feeling like you’re being held hostage. Because this is the company our club had decided to use we have no other options. I personally think that Capelli needs to stop charging the full cost upfront and instead take a deposit that is refundable. Should they break the delivery date that we are told to expect our gear. There is nothing special about Capelli’s gear other companies, such as Nike puma and Adidas also have fulfillment issues, but it has been my experience that they are more transparent and upfront with how long it takes to get the gear. Especially if it is gear that is created 100% custom. Personally, I would rather we use a local company in our area and support them even if it cost a little bit more.

This is a terrible company. Their customer service is an absolute nightmare to deal with. All you get is delays and generalized pre-written statement responses from customer service. They won’t actually give you the information that you are asking for.

Thankfully our league is switching to a different manufacturer after this season. I’m willing to bet many more are jumping ship and I hope the word gets out so no one else makes the mistake to purchase from this horrible company.

Luckily I happen to have a very large social media presence and can and will share my experiences with the 1.5M followers that I have.

Everyone, do what you can to share your distain about this company on every social media platform you can!

A complete disappointment! This company's shipping delays are unacceptable, and their customer service completely lacks professionalism. I ordered a complete set for a team uniform, and the order details explicitly stated that it would ship within 5 weeks of the order being placed. It is now the start of week 7 (since July 14th, and today is Sept 1st) and absolutely no information has been provided.My emails only get answered with generic responses telling me to wait two more business days, and every two days I receive the exact same reply. There is no phone number available and no way to get a callback from Capelli. I have received zero truthful updates on the progress of my order or anything relevant. It is a shame that a company operates this way.Now that I am digging further into Capelli's reputation, I see that many other people are complaining about the exact same shipping delays and poor customer service. This has been a thoroughly disappointing experience.

Order never arrived. Absolutely abysmal service. Ordered a jersey the first week of July. I knew these jerseys were on back order and fully anticipated it arriving towards the end of the 3-6 weeks window and was happy to wait. It’s now been 8 weeks. A tracking number was created precisely at the 6 week mark, but the carrier is still awaiting the item. I emailed customer service on 8/20; they said “Kindly note that your order has now been completed and shipped under tracking number ******.
Please allow 1-3 business days for USPS to deliver your order.” I emailed a week later; they said “We are sorry to hear that you did not receive your shipment.We have advised our fulfillment center to reship as soon as possible. Once shipped, you will receive an email with your new tracking number inside.” Never got an email with a new tracking number. I emailed again and said I would have to file a chargeback if I didn’t get immediate answers. It’s been 3 days and they still haven’t responded. So so disappointed. I can’t tell you how incredibly excited I was to have my own Vozinha jersey AND to be supporting a company other than Nike/Adida…and how heartbroken I am that my jersey just never came.

I do not recommend this company to anyone.

Experiencia extremadamente decepcionante con Capelli Sport.

Realicé el pedido #1614165 el 19 de junio y, más de tres meses después, todavía no he recibido los uniformes de mi hijo.

Lo más frustrante es que otras familias que realizaron sus pedidos semanas después que yo ya recibieron sus uniformes, mientras nosotros seguimos esperando. Mi hijo tiene partidos programados y todavía no tiene los uniformes que ordenamos hace meses.

Finalmente se creó una etiqueta de envío, pero el seguimiento continúa sin mostrar movimiento. Crear una etiqueta no significa que el paquete realmente haya sido enviado.

Además, no tengo la opción de simplemente cancelar el pedido y comprar los uniformes en otro lugar. La escuela de fútbol de mi hijo nos exige comprar estos uniformes a través de Capelli Sport. Por lo tanto, dependemos completamente de esta compañía para que nuestros hijos tengan el uniforme requerido para poder jugar.

¿Cómo es posible que una familia haga un pedido con meses de anticipación y, después de más de tres meses, un niño siga sin tener su uniforme para sus partidos?

No necesito más fechas estimadas, excusas ni etiquetas de envío sin movimiento. Necesito que Capelli Sport envíe y entregue el pedido #1614165 de manera URGENTE.

Esta situación es completamente inaceptable y extremadamente frustrante para una familia que hizo su pedido con suficiente anticipación y no tiene la posibilidad de comprar el uniforme requerido en otro lugar.

Placed an order 7/8/26; receipt reads delivery within 5 weeks. Still no uniform 7 weeks later, and our team will have to play a season opener regional tournament in old T-shirts with taped on numbers.

i made an error on my part. messaged capellisport and was helped every step of the way. now my daughter is happy with her bag

Easy to locate items on website and good tracking communication. Product received ina timely manner and product is of high quality.

Over one month past the given date. 5 weeks will be 10+ weeks. Not sure it will even come then. Customer service said there’s nothing they can do. NOTHING. NO REFUND, NO RUSH. NOTHING. This will be delayed, missing two out of the 5 tournamentS. Hundreds of dollars wasted

I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned.

I cannot respond to Capelli's comment but I have already raised this to customer support who were not helpful at all. Order number is 3690

The order was processed quickly and delivery was made in less than a week!

It was easy to find the items I was interested in purchasing online. I placed the order and it was quickly delivered.

Tanks a lot for the great service 🤝 I am so excited to start my new season ⚔️✝️
God bless you all capellisport TEAM 🤝

If there was a negative value, I would definitely reward that for Capelli sports. They have contracted with the club that I signed up for my daughter's soccer rec league through. We have been with SSA for years and have her old practice shirt which is the exact same practice shirt for her. They have the site set-up to only allow for you to purchase all items or none at all. I contacted customer service to get it resolved. They marked my ticket as resolved without addressing the fact that we already have the shirt. They have basically extorted parents/consumers based on an agreement that they made with SSA. This I can afford to prevent from disappointing my daughter with her being disenrolled from the program. They got me this time however I will NOT be signing her up with the league due to the extortion of extra funds for shirts and other items that are unnecessary. The dismissive email was the worst customer service tactic ever and it will be the last time I deal with them due to unethical systems that are designed to extort parents.

I was sent Childs shorts instead of adults which I paid for. Feels difficult to return which I plan to do today but wish it was easier when a mistake is made at Capelli’s end. I now have to pay to ship it back to them

Quick and easy

I received the wrong item and not only do I have to pay to ship it back I have to wait for them to get it back and then another 2-3 weeks to get my refund. So essentially I'm paying money for them to borrow my 105$

Literally the worst company I've ever dealt with. My order has been in limbo for 14 days. I asked about the status and have been given a series of automated responses. One email says it's "in transit to UPS" another says it's "awaiting pickup by UPS". It's been in that status for over 10 days. Then they said delivery by the 18th, on the 20th they were back to automated responses and said expected pickup by the end of this week. The rest of the team ordered after us and have already gotten theirs. This is over $300.00 worth of merchandise. I'm fed up.

I received my order within 3 days, I will be ordering more soon.

Thank you very much

I love that the Cabo Verde merch was available so quickly. I liked the team t-shirt the guys were wearing around around the games. They were selling out fast and your customer service helped me out. The t-shirt and hoodie shipped and arrived quickly and are great quality.