I ordered my jersey on 4th July, it still has not been shipped (let alone delivered) 7 weeks later. There was no info about it being a pre-order on the website. Be warned. I cannot respond to Capel... Voir plus
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Ordered full soccer kit for over 500 dollars, paid 40 in shipping on 8/11/26 with promised fulfillment within 5 weeks. At 5 week mark I reached out because my order still stated awaiting fulfillment.... Voir plus
I find it infuriating that the company does not offer free shipping on uniform kits, especially when one is spending over $500! Also, the coupons/discounts they provide on regular store purchases excl... Voir plus
Edit: One day after writing my review, the Capelli team reached out to me to let me know they were sending the large sized hoodie! It was not something I expected at all (based on my interactions... Voir plus
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À propos de l'entreprise
À propos de capellisport.com
Écrit par l'entreprise
Capelli Sport is a global multi-sports brand from Manhattan, New York, specializing in team sports.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
With a strong club community reaching all corners of the world, we empower and unite people from amateur, to youth and pro clubs. Our goal is to build equal and diverse playing fields where everyone can be themselves, live up to their full potential, and enjoy safe experiences.
Our passion for creating products from lifestyle apparel to footwear and performance match kits enables athletes and teams to maximize their success on the field and beyond. Capelli Sport supports all athletes through a unique global sports ecosystem with a focus on service excellence. With years of know-how on our side, we always deliver an exceptional customer experience. By players, for players, Capelli Sport is deeply rooted in sports culture.
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A répondu à 48 % de ses avis négatifs
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Everything came quicker than expected
Everything came quicker than expected, but the shorts that we ordered are way too big
16 février 2026
Réponse de capellisport.com
Hi Damee,
Thank you for your review! Glad to hear everything arrived quicker than expected 🙌
Sorry to hear the shorts were too big — that can definitely be disappointing. Please reach out to customerservice@capellisport.com ,and the team will be happy to provide the return policy details and assist you with the next steps.
Terrible Communication and Shipping! Do Not Recommend
Communication and shipping are terrible. I ordered baseball uniforms on 12/14 (Sun) and it stated that the order would arrive in 5 weeks on 1/23 (Fri). Now it’s 2/7 (Sat) with no shipping or communication. I even wrote the company last week (1/26) asking about my order. They said it should arrive next week (which is this week), We still haven’t received a tracking number and might have to go to our first game without uniforms.
7 février 2026
Avis spontané
Réponse de capellisport.com
Hi Michelle, we’re truly sorry for the delay and the frustration this caused. We understand how important it is to have the uniforms on time, especially with games approaching. The tracking number has already been shared with you, and your package is currently on the way. Once the remaining items ship, you will receive an additional tracking number. Thank you for your patience!
Réponse de capellisport.com
Hi May, Thank you ! 😊 We’re glad you were happy with the quality and appreciate you taking the time to share your feedback.
Réponse de capellisport.com
Hi Thanh, Thank you so much for your feedback! 😊 We’re glad you had a great experience and truly appreciate your support.
2XL was a bit tight compared to other 2XLs
The shipping portion was excellent. This is not the first 2XL shirt I have from Capelli, but this one (long sleeve) is trending a bit tight, particularly across my shoulders. The material is definitely a bit more substantial than the Official Sports long sleeves I have, which is nice.
20 janvier 2026
Réponse de capellisport.com
Hi, Thank you for sharing your feedback! We’re glad to hear you had a great shipping experience and that you liked the quality of the material. We appreciate you pointing out the fit difference as well — this is helpful feedback, and we’ll be sure to share it with our product team.
Réponse de capellisport.com
Hello Jay, Thank you for your kind feedback! We’re glad you enjoyed the quality of our apparel and the quick response time. We truly appreciate your support and hope to serve you again soon 😊
Exceptionally long delivery times
Exceptionally long delivery times, no updates on the order status, and customer service appears more focused on closing tickets than resolving the underlying issue. Tracking numbers are provided, however the orders have not been fulfilled and have not left the warehouse.
16 janvier 2026
Avis spontané
Réponse de capellisport.com
Hi, thank you for your feedback. As this is an organic review, we’re unable to locate any order under your name . Please contact our Customer Service team at customerservice@capellisport.com
with your order details so we can look into this further and assist you.
Réponse de capellisport.com
Hi Victor, thank you for sharing! We’re glad to hear your order arrived quickly and that you’re happy with the product.
Réponse de capellisport.com
Hi Ellen, thank you for your feedback! We’re happy to hear you were pleased with the fast shipping and updates. 😊
I had a good experience with my 2 orders
I had a good experience with my 2 orders. They were quick to notify that one of the products or items was sold out and offered me something similar to the one that I had ordered. That kinda of delayed my expected delivery day by a few more days, but nevertheless I was still satisfied with my order. The 2nd order arrived just as expected with no issues. I will definitely continue to be a Capelli customer.
8 janvier 2026
Réponse de capellisport.com
Hi Anthony, thank you for your kind feedback! We’re glad to hear you were satisfied with your orders and truly appreciate your continued support.
The company does not provide a customer service
The company does not provide a customer friendly contact option, and when they do reply they don not answer the questions asked. We have ordered team kits for three years and each year the delivery time is horrible and inaccurate. The uniforms do not last and as per Capelli you have to order a whole new kit just to replace certain items that wear out.
29 décembre 2025
Avis spontané
Réponse de capellisport.com
Hi, thank you for taking the time to share your feedback. As this is an organic review, we’re unfortunately unable to locate or follow up on your specific case directly. We’d really like the opportunity to better understand your concerns and assist you, so please reach out to our Customer Service team at customerservice@capellisport.com with your order details. We look forward to hearing from you!
Poor quality products
After nearly a 10 week wait for an order… I received a top, literally after 3 or 4 wears the top has a ton of pulls in it, very poor product and very poor customer service.
We as a grassroots team have gone with them, whilst a great kit design the wider quality, customer service and delivery timescales have been abysmal.
We have had issues with sizing on multiple occasions and continue to do so.
6 décembre 2025
Avis spontané
Réponse de capellisport.com
Hi Robert,
Thank you for sharing your feedback, and we’re really sorry to hear about your experience.
This definitely isn’t the quality we want for our customers. So we can look into this properly for you, could you please reach out to our customer service team at customerservice@capellisport.com and include your order number along with a few photos of the issue? We’ll be more than happy to assist and find a solution for you.
Thank you again for bringing this to our attention.
Ask your club to not sign a contract with Capelli Sport
Unfortunately, a half star is not an option. Every experience over the last 2.5 years has had issues and their customer service is pathetic. It feels like they signed contracts with clubs and don't give a ___ about the individuals. This last experience broke the straw. They don't exchange. You have to pay your own shipping to return the item for a store credit. Then, you have to buy the correct item and pay shipping a third time to have it sent to you.
6 octobre 2025
Réponse de capellisport.com
Hi Chris,
Thank you for sharing your feedback. We're truly sorry to hear about your experience. Just to reassure you, our return policy is available on our website, and we’ve already processed a full refund for your returned item using your original payment method and our return policy guidelines.
If there’s anything still not resolved, please feel free to reach out to our customer service team — we’d be more than happy to assist you.
You won’t receive an order confirmation…
You won’t receive an order confirmation email, so be sure to take a screenshot of the order number and items once your purchase is complete. Customer service is no help at all—they’ll just give you robotic chat responses. They won’t provide a tracking number, and you may never receive your item. If you’re lucky enough to get it a couple of months later, it might be the wrong size, and you’ll be asked to pay the return shipping fee to get a refund.
1 novembre 2025
Avis spontané
Réponse de capellisport.com
Hi ,We’re sorry, but we don’t have information about this order from an organic review. Please contact our customer service team directly with your order details so they can assist you.
Awful service.
Awful service.. the order placed on 08/28/25 took more than 5 weeks to arrived and it was sent incomplete! As of today 10/29/25 there isn't an update. My requested to cancel the item and refund the charge was denied.. League games are done (IT IS POINTLESS) to get the (still) backorder merchandise!!
28 octobre 2025
Avis spontané
Réponse de capellisport.com
Hi Nadia,
We’re very sorry for the delay and incomplete order. We understand how frustrating this is and sincerely apologize for the inconvenience.
United soccer club needs to end its…
United soccer club needs to end its relationship with Capelli. Went to order a bigger size of kit for my daughter changed sizes as I added them to cart but apparently it defaulted to the original kit order sizing upon ordering. I replied tot he order email two times over a month requesting for them to update sizing before processing the order. Got an email today that they shipped my order with the wrong sizes. I immediately emailed them and they said they never revised any emails from me in which I returned screenshots of the emails. Well apparently that’s not enough and I’m going to have to eat the entire cost of a kit as they won’t refund or take the items back! Worst customer service on the face of the planet.
29 octobre 2025
Avis spontané
Réponse de capellisport.com
Hi Stephanie,
We’re sorry for the trouble with your order. For future changes, please email customerservice@capellisport.com
so we can properly track and process your requests.
We appreciate your feedback and apologize for the inconvenience.
Great quality and fast delivery,
Great quality and fast delivery,
very happy with my purchase.
14 octobre 2025
Réponse de capellisport.com
Hi Andro, thank you so much for your kind words! We're happy to hear you’re pleased with the quality and delivery
Inflexible returns/exchanges
Sizing accuracy on items vary significantly in accuracy, but capelli won't cover return shipping even for exchanges.
Hoping our club chooses a different kit provider next year.
7 octobre 2025
Réponse de capellisport.com
Hi Todd, we’re sorry to hear about your experience. Our size chart and return policy are both available online to help guide your purchase. We truly appreciate your feedback.
Réponse de capellisport.com
Hi, Thanks a lot! We’re happy to know you had a great experience and loved the quality and fast shipping.
Quality is great but the turnaround…
Quality is great but the turnaround times are horrible with them being 5 weeks for delivery.
14 octobre 2025
Réponse de capellisport.com
Hi Christian, Thanks for your feedback! We’re glad you love the quality and appreciate your patience with the delivery time.
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