We've recently visited both the Chelsea Harbour showroom and Tiles at Source (indecisive is my middle name) and in both cases been blown away by the help we've received. Puja at CH, and Sarah at TaS h... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Alison in Hartley Wintney branch was a brilliant source of inspiration! She clearly knows the ranges so well. However what was really impressive - she quickly seemed to grasp what our own style and pr... Voir plus
I stumbled across Ca‘ Pietra whilst undergoing a home renovation and we have ended up using them across our kitchen and utility extension, outdoor paving and bathroom. Their tiles are beautiful, high... Voir plus
L'entreprise a répondu
Ca Pietra use a company called Dx to deliver their samples..... an exhausting 4 days it has taken waiting to see if they would finally attempt to deliver 3 tiles to my door. At the cost of £22.80 in... Voir plus
À propos de l'entreprise
- Magasin de design et de décor intérieur
- aussi dans
- Décorateur d'intérieur
- Fabricant de carrelage
- Grossiste en pierres naturelles
- Magasin de carrelage
- Magasin de pierres naturelles
Écrit par l'entreprise
We are Ca' Pietra. A team of designers, makers and curators redefining the art of surface design. With a legacy spanning 30 years, we blend time-honoured techniques with boundless creativity, sourcing the finest materials from around the world to craft collections and bespoke creations that combine timeless elegance with contemporary flair.
Coordonnées de contact
Stonebridge House, SN10 3DY, Devizes, Royaume-Uni
- 01380 735886
- sales@capietra.com
- capietra.com
3,9
Bien
563 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 14 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Beautiful products and great staff…
A brilliant company with beautiful products and they go the extra mile. I was lucky enough to deal with Becca who was very professional and dealt with all my queries very quickly. Thanks Ca Pietra!
3 décembre 2025
Avis spontané
Excellent service from start to finish.
Excellent service from start to finish.
We received the best advice and guidance throughout, from choosing the tiles to delivery.
The support and assistance continued until our project was complete.
A friendly, knowledgeable team.
22 septembre 2025
Avis spontané
The best…
I can't reccomended this company enough. Their customer service is exemplary. Their delivery time the fastest I've ever experienced and the tiles are beautiful in their design and quality. I wouldn't use anywhere else now. Thankyou so much
18 septembre 2025
Avis spontané
Disappointing.
Everyone knows finding the perfect tile is a challenge, and then you agonise over your choice because it’s so permanent. We found a tile we really liked, ordered a sample, was happy with it; then, I went to order it a few days later, and in the meantime, it had been discontinued and I was told that it wouldn’t be available again. Why bother sending out samples for something that is imminently going out of stock, and has ceased production?
18 août 2025
Avis spontané
Great service From Ca Pietra Artisan Devizes…
From Ca Pietra Artisan Devizes showroom( Jenna M excellent service) to Melksham warehouse via accounts great service and 3 pieces of heritage laycock to to replace two cracked pieces in our kitchen . A small order but great service and support. Thank you
28 août 2025
Avis spontané
Five Star Customer Service
Ca'Pietra has a fabulous array of stone flooring, stunning marble and tiles. The showroom in Devizes is airy and light, perfectly showcasing the beauty of the stone, especially the flooring. Jenna, the Showroom Manager, is amazing and incredibly passionate and knowledgable. The customer service and aftercare is second to none and nothing is too much trouble!
7 juillet 2025
Avis spontané
Réponse de Ca' Pietra
Hello Rebecca,
Thank you so much for taking the time to leave us such a glowing review.
We are delighted that your entire experience with us has been so positive, and Jenna will be thrilled to hear your kind feedback as well.
We look forward to supporting you again with your future projects.
Great customer service
From help in the showroom to dealing with the customer service team, the advice and help has been fantastic. Unfortunately, a significant number of our floor tiles were cracked on arrival and they were replaced without any issue at all and incredibly quickly too.
16 juin 2025
Avis spontané
Réponse de Ca' Pietra
Hello!
Thank you so much for taking the time to leave us such a glowing review. We’re absolutely thrilled to hear that you’ve had a fantastic experience throughout your journey with us, and that we were able to quickly sort out the cracked tiles to keep any inconvenience to a minimum.
We really appreciate your feedback and hope to welcome you back again soon
Always go the extra mile !
Whichever Member of the Ca'Pietra team you get on the phone, you always know your in safe hands. Becca was super helpfully dealing with my enquiry today, and no matter what the issue is she will always goes the extra mile to help out. Great customer service!
20 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Steve,
Thank you for taking the time to leave us such a lovely review. Becca will be thrilled with your feedback, and we’re so pleased to hear how she and the whole team have been able to support you.
We look forward to continuing to support you in the future.
All round tip-top good servicd
Brilliant customer service, patience and product knowledge from Megan
27 mai 2025
Avis spontané
Réponse de Ca' Pietra
Thank you for your five star review - we will pass your feedback on to Megan who will be delighted. Best Wishes, Sally
Wonderful tiles..but I won’t be back
Wonderful tiles, but their delivery system is abysmal where they don’t allow you to track their couriers and so you never know when they’re actually arriving. Mine didn’t arrive on the day I was told they would (broken down van apparently- I’ve heard that so many times DPD!) no one told me they weren’t coming, I had to call them. On the following day I’d heard nothing by late morning so, again, I was the one who had to chase it with Ca Pietra as no one called. They arrived late evening when my tiler had gone home. A weird system- why not just let the customer liaise directly with DPD? Very frustrating. I won’t use them again.
23 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hi Michael,
We’re sorry to see that you've revised your review and truly hope that the delivery experience doesn’t overshadow your enjoyment of our wonderful tiles.
Occasionally, unforeseen circumstances can arise during delivery, and we’re sorry to hear that this was the case for you. Please rest assured that we made every effort to organise an alternative vehicle, but unfortunately, due to the Bank Holiday, no options were available at the time.
We also apologise that you needed to call in for an update on your order. You beat us to it — we were in the process of contacting all affected customers, and as you can appreciate, this takes a little time to ensure everyone is informed.
We do value your feedback and thank you for taking the time to share your experience. Should you need any further assistance, we’re always here to help.
Helpful, Patient, and Truly Dedicated Team
We were looking for a tile sample (60x120 cm) with visible veining for a client, but the veins weren’t showing on the smaller swatch samples—even after multiple attempts. Sophie was incredibly helpful and persistent in arranging the best possible sample, and Karen kindly suggested trying a 30x40 cm sample, which finally showed the detail we needed.
The delivery briefly got mixed up during a lock-up clear-out, but Sophie quickly provided the delivery details that helped us locate it. Thanks to both Sophie and Karen for their patience, support, and excellent customer service throughout!
21 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hi Kathleen,
We’re so pleased to have been able to help you get the outcome you needed with the sample tile! It can sometimes be a little tricky to showcase the beauty of our tiles in a smaller format, but we’re thrilled to hear that Sophie and Karen’s persistence and advice did the trick.
They’ll both be absolutely delighted to receive your lovely feedback and will be looking forward to supporting you further with your order.
Thanks again for taking the time to share your experience!
Amazing customer service
Amazing customer service, will definitely be ordering the beautiful tiles.
16 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Kate,
We’re so happy to hear you’ve been thrilled with our customer service — that absolutely makes our day!
Thank you for taking the time to leave such a lovely review. We really appreciate it!
We can’t wait to support you when it’s time to order some of our fabulous tiles.
Great customer service
Great customer service from Sophie who helped to provide samples quickly and was happy to help. It was much appreciated. Thank you.
19 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Emily,
We’re absolutely thrilled to hear that Sophie was able to help with your samples — and thank you so much for taking the time to leave a lovely review!
She’ll be so pleased to receive your kind feedback, and we can’t wait to support you further with your project. Exciting times ahead!
Sophie was very helpful.
15 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Linda, thank you for taking the time to leave us a review.
We are so happy Sophie was able to support you with your order. She will be thrilled with the feedback.
We look forward to helping you in the future with new projects.
Favourite Supplier!
Possibly my absolute favourite supplier! Karen, Tom, Sophie and the whole team there at Ca'Pietra are absolutely a dream team! Professional, conscientious, speedy with info and always always go the extra mile for us here. I highly recommend the business but also the customer service team who are shining stars!
15 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hi Andrew,
What a fantastic read — thank you so much for leaving us such a great review!
We’re always happy to support our customers and go that extra mile to help wherever we can. The team will be absolutely delighted to hear your feedback!
We’re looking forward to being part of your future projects.
Beautiful products and exceptional…
Beautiful products and exceptional customer services.
5 star company
14 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Andreea,
Thank you so much for taking the time to leave us such a lovely review — it truly means a lot!
We’re so pleased to hear you’ve had a positive experience with us, and we can’t wait to support you with your future projects. Exciting things ahead!
Sophie has been incredibly helpful
Sophie has been incredibly helpful, easy to talk to and knowledgable. Very happy with the support!
15 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Cesc,
Thank you so much for taking the time to leave such a great review — we really appreciate it!
Sophie will be absolutely thrilled to hear your lovely feedback!
We’re looking forward to supporting you with your upcoming projects
Good old fashioned care and courtesy!
What an impact the sales department made in the way they handled my enquiry, subsequent order and follow up order. Efficient, kind and courteous. What a pity more companies do not employ front of house personnel in the way Ca’Pietra do. Congratulations to the team!
Jackie V, Surrey
14 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Jackie,
What a lovely review to start our day with — thank you so much for taking the time to share it!
We’re absolutely thrilled that you hold our service in such high regard. The team will be over the moon to read your kind words!
Looking forward to helping you again in the future
Great company to work with
Great company to work with. We have needed extra tiles at the last minute, for 2 projects, and Sophie was more than helpful ensuring we had our tiles in time.
Highly recommend Ca' Pietra for choice of product and Customer Service.
14 mai 2025
Avis spontané
Réponse de Ca' Pietra
Hello Jo,
We’re so happy you’ve taken the time to leave such a lovely review — thank you!
It’s fantastic to hear that Sophie has been working hard to make sure you have everything you need for your project. She’ll be absolutely thrilled to read your kind words!
We can’t wait to help you again in the future — don’t hesitate to reach out when you’re ready with the next project.
great service before and after Leanne…
great service before and after Leanne has been an absolute Diamond, highly recommended both product and service delivery
14 mai 2025
Avis spontané
Réponse de Ca' Pietra
Thank you so much for leaving such a glowing review — you’ve really put a smile on our faces!
We’re so happy to hear you’re pleased not only with our beautiful products but also with the service you received. Leanne will be absolutely thrilled to hear your kind words!
We hope to help you again in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.