Ca' Pietra Avis 

Very speedy and helpful response to a request for advice on cleaning and protecting stone.

Ordered floor tile samples, I could not believe how fast the delivery was.

Tile samples arrived well packaged and gave an insight to what they would look like in situ.

Really set off our fireplace

A good sample was sent quickly.
My problem was that I chose a blue tile called “Maldives” which on line looked bright and vibrant. The reality was a dull greyish blue tile more in keeping with “rainy day on the Atlantic.”
Lesson learnt - don’t rely on online images.

Very helpful and professional response from The Heritage Stone Company in Shrewsbury.

Beautiful quality tiles - came quickly - haven’t made final decision on which to choose but a beautiful product

Samples arrived very quickly and safely wrapped for delivery. Very good quality. Ca' Pietra were very quick to reply to any questions. Very happy with our experience so far!

From 15 months of the whole 350 sq m London house renovation from the scratch the installation of the small approx 12 sq m stone hall took already 7 month and still I don’t see the happy end of the story . Just because I relied on this company and especially the templating service, which costs a few thousand pounds . For 7 months I have been receiving constantly wrong pieces or haven’t received anything just because templating person - in a very disrespectful way - told he was too busy to pay attention to my too small project and always blaming me and my team . Absolutely shocking expensive experience and very poor customer service . Cant recommend this company unfortunately. Was a big fan of their projects until started mine.

Samples sent promptly and good quality and well packaged

requested a large sample which arrived quickly and helped us decide this was the right tile

The Tiles were just as advertised both in colour and texture. Beautifully packed in double boxes with insulation. Even so, some were broken whilst in delivery transit. They were instantly replaced. Excellent products and customer service.

Fabulous tiles, can’t wait to see them on the wall!

This company really do not care about their customers and just want to rip you off with as little service as they can get away with.

Be careful before you order because they will not help you with delivery which is Kerbside only. This is not clearly highlighted as part of the ordering process, but the company direct you to their delivery and returns page which is not advertised clearly before you buy.

'Large orders are delivered on a large curtain sided lorry with a tail lift, kerbside only.In both cases the driver cannot assist with moving goods into your property.'

They were not helpful when I explained I was a single female with no family in the area to help out and just asked if I wanted to cancel the order and they couldn't help further. Also be aware for large delivery orders they charge £75 additional for delivery and for small orders (I ordered just 1 box of tiles at the end of the project as the contractor was short due to the amount of cut offs and this was charged at £28.75 which I think is absolutely disgusting).

As with most bathroom projects, mine did not go smoothly and took a lot more time to complete than expected (7 weeks instead of 2). Obviously I needed all the materials from the outset including the tiles. I had an £89 box of tiles left over and when I requested to return these I was told that I was outside of the 30 days and there was nothing they could (i.e. wanted to) do about it. I explained how disappointing this was and that they would lose me as a future customer and did they value a return over repeat business and they must be happy to because they never responded. It was so arrogant, but I will never purchase from them again.

You need to know if you are going to purchase the tiles that you need to be prepared not to have any kind of customer service, be ripped off for delivery and have no option beyond 30 days if your project goes that far to return. I would recommend to read the delivery and returns section on their website before you buy.

You have up to 30 days of the delivery being received/ collected to return goods to us. Also they won't refund if the packaged is damaged in transit and you will have to go through your courier if you have taken pictures etc of the tiles beforehand. Nightmare

I also need to mention they take 15% off your refund (of the products you have paid for) for restocking. I mean that should tell you everything you need to know about this company.

If there are damages on your delivery to us, we will take photos to aid you in any claim with your courier.

You can't help but be inspired when visiting the Hartley Whitney showroom. The colour coordinated displays of all the various tiles are beautiful. Before you know it you've designed three bathrooms!

Great service, beautiful selection of quality tiles, speedy delivery.

Having used Capietra tiles for our orangery floor, bathroom, and fireplace hearths we knew the quality was first class. We wanted something different for our cloakroom and chose their gorgeous Wightwick emerald tiles as they have such a distinctive variegated colour pattern. We absolutely love the result and think they look amazing