Capita Avis 

Abysmal service. I notified my intention to retire in May 25. I retired at the end of January 26 and I have heard absolutely nothing. To be fair, the call handlers have been polite, but they do not have access to the system to tell you what the issues are. It is impossible to speak with anyone in the back office and every milestone suggested has passed with deafening silence. No response to complaints either. I have no idea when I will see any money or why cases are not dealt with in chronological order. The government should not have awarded the contract to Capita given their appalling track record. People are suffering as a result of their incompetence.

The Maladministration of my late mother's pension has been extremely distressing. Having been given incorrect information and even having them try and block me from pursuing the complaints procedure which was taken on advice of the Ombudsman. This company is incompetent and not fit for purpose.

This is a 'no star' review. Still not even received a quote for my pension! Retired in May! Portal useless, phone lines useless, company is useless! These idiots should rebrand as Crapita!

I am giving Capita a mark of 1 as you cannot go into negative territory. I have been waiting since March 2026 for a revised retirement quote having requested retirement in April 2026. My original request was made in October 2025. As of today, August 11th, I am still waiting. Their service is completely suboptimal. I have made numerous complaints and SAR all of which have just disappeared into a giant black hole. I have called multiple times to no avail. The complaints process appears to be a based on a Monty Python script only without the laughs. It's sad that after years of public service we are being treated like something etremely unpleasant you step on in a park... on an exceptionally hot day. It's quite clear Capita are utterly out of their depth.

I am a 74 year old widow. My civil service pension was suspended over 15 months ago through an administrative error. Despite numerous phone calls and messages via the members' hub, I've had no help or advice about how to get my pension reinstated. I was told I just had to wait because of their backlog of people waiting. It's a scandalous mess!

I have been trying to move my pensions to another provider for years now. They not only move goal posts but add more obstacles and are making it feel impossible. I was doing this through a financial adviser and capita don't want to deal with them at all. It is incredibly exhausting to watch a company block your own professional help just to trap your retirement funds. Making the decisions to work with #Mone tian# showed me how a real, modern platform operates. They don't create childish roadblocks or shut out your representatives, instead they make asset management completely straightforward and stress free.

Applied for.my pension in october 25 to retire in March. Now August and nothing have called numerous times and been lied to. Yes you should hear something in the next 5 days. Call again 2 weeks later sorry nothing has been done as yet.
Disgusting tried to contact MP no reply. Then again it is a Labour MP who gave this company the contract what should we expect.
This company should be made.to pay compensation to to everyone and have the contract stripped from them.

Rude customer service. No idea when their pensions interface will be ready to pay out. I've been waiting for almost 12 months. Not even an apology. Lady on helpdesk called Megan ended conversation abruptly. Possibly because this happens all the time. Poor company, poor management, Bet they wonb'ty even compensate

I have fallen on hard times and my health is deteriorating. I applied to take my deferred pension in March 2026, received an email confirming I would receive a quote within 10 business days. It is now August and I am still waiting for my quote! I finally managed to get hold of a call agent and they showed no empathy. I have been told to be patient, no time frame given as to when I will receive my quote and be able to receive my hard paid for civil service pension. Many of us are struggling to survive, some of us do not have much time left. We deserve our pensions! Capita you have broken my soul.

Question: Why is The Pensions Regulator failing to take action against this dreadful company?
Despite approaches to both the Regulator and the Pensions Ombudsman nothing is being done.
I would encourage everyone who is struggling to receive their pensions to make formal appeals to their local MP to request that no future Government contracts, including contract renewals, are made to Capita.

I have yet again tried to call Capita for 3 business days running... either cut off or time runs out at the end of the day (holding for 1.5 hrs).
Secure messaged them again, no response from June message. Response from today's request for information...'due to the high volume of incoming queries, we're unable to confirm a response timeframe at the moment'...
If you went to your bank to request the money you had paid in, you would expect to get it; if you were on benefits, you would expect payment.
Capita are a disgrace!

I have nothing positive to say about this outfit! They are not fit for purpose! How are they allowed to operate? Life changing call waits. Majority of the staff sound like they rather walk the plank. Obviously under orders what to tell folk, scripted replies and you find very little out. Just train your staff!! Just no organisation from top to bottom. Has to be just about the worst company in the UK!

Shameful!!! Gave required notice of intention to retire back in October 25- still awaiting my quote!!!! All complaints sent are closed citing “resolved” I WISH!!!

Retired in March (4 months ago) and no pension. Unable to contact as phones always busy with long delays. No answers to emails. Absolute shambles of a company.

If only I could put no stars!! APPALLING SERVICE AND NO RESPECT or accountability!! The UK government should strip this company of all it's contracts. How any company can justify leaving widowers and widows without money that is rightfully theirs for numerous months is beyond words. Nevermind thousands of pensions unpaid while continuing to lie and fail to meet deadlines

Awful, shameful, incompetent, untrustworthy, deceitful, poorly run, unhelpful.
Myself and other current and former civil servants are at the mercy of this pension management juggernaut of crap. Widely known as 'CRAPITA' they should never be awarded another contract, whether thats looking after salaries or pension.
I hope their share prices plummet.

If only I could award a NIL star rating. Capita have ruined thousands of retired and serving Civil Servants lives with their shambolic lack of care, efficiency and blatant disregard for treating clients as human beings. Shame on you Capita - you have ruined lives.

Extremely poor (minus rating not an option) - no information or correspondence re my pension. Applied to partially retire from 1st May 2026 in November 2025.To date I have not received a pension quote or any indication of when I might get one. I was told in early March 2026 that my quote was being worked on and that I’d receive it at the end of March. After 40 years service, I’ve heard nothing more and have partially retired without any clarity on my pension. Phoning and chasing is pointless. I am sick of being told my case has been ‘ escalated’. There is nothing on their portal and my queries are not replied to. Capita are providing a woeful ‘service’ that is not fit for purpose. I live in hope of receiving my pension and lump sum because that’s all I have to go on.

Utterly incompetent and dishonest, civil service pensioner retiring very shortly, and hoping that they get round to me some time in the next year. 2 years to prepare, 8 months into the contract, technology & web portal still barely functioning.
The sooner the Government I -sources and ditched these cowboys the better. One star only because zero stars not an option