Capita Avis 

Disgraceful company, my husband and I have been trying to move our pensions to another provider for 2 years now. They not only move goal posts but add more obstacles and are making it feel impossible. We're doing this through a financial adviser and Capita don't want to deal with them at all. Avoid at all costs. We'll be making a complaint to the pension ombudsman once we finally get this resolved. Assuming we're still alive.

I'm still waiting for my deferred pension with little hope of receiving it soon. My calls, emails and online enquiries go unanswered. At my age, it's distressing to be ignored while waiting for my money that has a real impact on my daily life. Having a reliable, working system like #...gcasco...means I can seamlessly access my funds whenever I request them.

I would not recommend working for this company to my worst enemy. Constantly being told well done but we want more and sorry but no pay rise again while Adolfo swans all around the world on his extortionate salary. Since working for a CRAPITA run business my salary has not kept anywhere near inflation, in fact if I applied inflation and compounded it my salary would be approximately £20,000 more than it is. SCUMBAG COMPANY.

Absolutely dreadful service, continually failing to provide pension information, can't get any figures to plan for retirement, plain and simple just not acceptable the Govt need to take swift action to resolve this .

Poor poor service and the assessor was extremely hessitant to give any information about Capita and why they dont take feedback to improve their services. Very abrubt and unhelpful woman who ended the call when asked for her name.

Don't know why I am even giving a 1 star it is deplorable how they are treating ex employees the clue is in the word retired we are not in the first throws of a career we have either retired because of age I work up until I was 75 or have ill health.When you contact Capita you re told lie after lie you could call them on the hour every hour and are given different stories,they are incompent and with now being pressured by members of Parliament they appear to be closing cases that should not be closed

Bunch of incompetent Muppets not capable of organising a piss up in a brewery yet given responsibility to run civil service pension. Hopeless. Thousands of people with no pension due to this shower. Disgrace

I was expecting my pension payment to come through, but i'm still waiting and haven't received anything. I've reached out through emails and phone calls several times, but I've been met with silence. It's frustrating not getting any clear answers about my own money. Getting my payouts from #Market#Integrity# has always been easy. Their team responds promptly and has never ignored my messages when I have questions.

The agreed payout date for my pension was 30th April. The disbursement remains outstanding and the provider is currently failing to respond to my emails and telephone inquiries. It makes me wonder why they can't match the consistency i see on, Ṁonetıan....Brief service interruptions are normal but extended payout delays raises questions.

The sooner I can get my deferred pension paid out the better, although I don't hold out much hope that it will be anytime soon; capita customer service is appalling, they don't answer the phone, respond to emails or online enquiries. Truely dreadful, unprofessional and lacking in any empathy or realisation that they are seriously affecting people's lives.

Did anybody from the govt check reviews of capita as it would had save a lot of the problems that the govt is having to solve

I can't get a partial retirement quote so my life is on hold. Many of my colleagues have already retired and haven't been paid a penny. This contract is a total failure. I have Road to Millions to fall back on. Offers strong liquidity features making it an efficient vehicle for capital preservation and emergency access.

I have had to delay my civil service partial retirement due to Capita's inability to administer the civil service pensions. I was due to partial retirement in April 2026, but delayed applying as Capita were taking over, heard many a bad thing about Capita and government contracts. They were supposed to have everything sorted by end of June, I decided to wait further to see if they hit the deadline and if they had I would apply for partial retirement from December 2026. But as expected they missed worse than Messi's penalty. I'm now looking at April 2027, assuming they get their arse into gear. There is a 4/5 month lead in from application to payment, but Capita will turn this into years.

They should have paid my pension on 03/26 and I still haven’t had it and just ignore my emails and calls.

Sent the wrong paper work after my father's death, since January I have made 25+ calls waiting for my dad's pension so I can fly his ashes back to the UK to grieve. Don't understand how it's taken so long to process his claim. I'm waiting for his money so I can get him back to the Uk. Constantly being told it's being fast tracked or escalated, heard nothing more than that. I have emailed been fobbed off with "I will get someone to look" 7 months under capita... A year since my first call.... Awful company. Ruining lives. Causing stress and absolutely heartbreak. Would not recommend

Still waiting for my pension quote applied in Jan 26. Lie to customers when you phone if you can get through. Portal not fit for purpose need the contract taking off them

Unfortunately I am unable to give a minus rating. First call to chase my pension quote,on hold for 2 hours 48 mins, agent couldn't tell me anything. Second call 'only' on hold for an hour. Agent told me that my quote hasn't been prepared and had no idea when it would be. I retire next month, so hugely stressful not knowing when I may finally receive it and get the pension I'm due after 27 years' service

I retired early on the 10/03/2026. I was supposssed to get my pension and lump sum in March 2026. I have not had any money since then. Only a loan from my old department. I am very distressed and stressed. I already have mental health issues, not having any money is agravating these. I also have physical problems stress is not good for asthma or epilepsy

1 Star – A catastrophic failure affecting thousands of Civil Service Pension members

My experience of Capita's administration of the Civil Service Pension Scheme has been nothing short of disgraceful.

After listening to the recent Public Accounts Committee (PAC) and Public Administration and Constitutional Affairs Committee (PACAC) hearing, I was deeply concerned by the picture presented. The reality experienced by thousands of scheme members is very different.

Call waiting times are nowhere near those reported publicly. When you finally get through, call handlers are often unable to provide answers or meaningful updates because they simply do not have the information. I tried to call on Tuesday and after waiting an hour it cut off. Usually I have been waiting for between 3 and 4 hours.

The human impact of these failures is devastating. Bereavement cases have taken months to resolve, with one heartbreaking case where a member died before their pension issues were settled. Ill-health retirees have been left without the income they desperately need. People are facing mounting debts, risking losing their homes, postponing retirement, and suffering unnecessary stress because Capita has failed to deliver a basic public service.

Instead of resolving these problems, members are often given letters to show banks, mortgage providers or creditors explaining that their pension has been delayed. That is not a solution. It does not pay bills or provide financial security.

Capita had over two years to prepare for this contract. Claims that the Civil Service Pension Scheme is too complex simply do not stand up to scrutiny. Capita has previously administered this very same scheme and should have been fully prepared.

The priority now must be to ensure every member receives the correct pension, paid accurately and on time, together with appropriate compensation where Capita's failures have caused financial hardship or distress.

If Capita cannot deliver this contract to the required standard, it should do the honourable thing: admit that it is out of its depth, work with the Cabinet Office to ensure an orderly transition, and hand the service over to an organisation capable of delivering it properly.

Enough is enough. Civil servants have spent decades serving the public. We deserve far better than this.
I retired in February, returning my quote and proof of id and as of July still no pension in payment. I am on anti depressants due to this stress.

Abominable company whose profit clearly come before people's life's

Capita have failed in every way possible to deliver the Civil Service pension, I have experienced over 2 hours waiting time through their call centre, eventually getting to speak to inexperienced, untrained staff who to no fault of their own are incapable of providing answers to the simple questions. Capita’s “innovative” members portal is clunky and fails to provide updates on individual cases which results in pointless chasing through the struggling call centre.
Although I eventually received a pension quote there was a number of required documents missing which has resulted in yet more delays. Retirement should be an enjoyable experience but it has been severely impacted by Capita’s failure to deliver pension quotes and payments since their take over of administration since December 2026.