Capita Avis 

Don’t even deserve a star. Been waiting over 6 months for my pension and they can’t give me timescale when it will be paid. Absolutely worst company I have ever dealt with.

They have administration of my pension. Their process in providing data and information is hopelessly flawed. It Haa proven to be erratic and deeply erroneous. Contacting them online , via their dedicated portal, has proved incredibly difficult and soul destroying. It's the same just trying to 'phone them. If they answer then its either "I don't know", "passed to admin" or just simply a lie. I despair about my future simply because of this company's utter incompetence.

Terrible administration of CS Pension scheme! No replies, no on line calculator - just do it yourself spreadsheets! Can't get partial retirement quotes so having delay financial and life decisions. Never mind the colleagues that have already retired and not got their pensions! Contract should never have gone ahead!

If no stars were possible thats what they would get. Greedy bunch of charlatans who couldn't manage a pee up in a brewery. You cannot trust a word they say and they have mishandled peoples data by losing personal documents and sending info to the wrong people. Give them a call if you have 3 hours spare. Seriously should not be within a mile of any contracts. They have left the bereaved and sick stranded and do not care about the people who deserve their pensions on time. Lie after barefaced lie

If only I could give a negative star!! This company were completely unprepared to take over the administration of the Civil Service Pension. They do not have a meaningful portal, it does not provide all the required information, has no pension forecast tool. Contacts are not recorded. Paperwork is being sent out without all the relevant pages, goalposts changing regarding ID requirements. Unacceptable delays to all pension applications but especially those bereaved and with life limiting conditions. Untrained call handlers, unacceptable delays in answering calls. Information given at PAC committee has not been accurate. Misinformation given to Ministers. Total lack of commitment to resolving the numerous issues. Failure to accept responsibility for the total failure of the system that they had 2 years to prepare for. Closing cases that have not been resolved! The list of their failures goes on and on.

Capita are simply an exploding clown car of a company. They had over 2 years to prepare for the Civil Service Pension contract and made a mess of it on day 1 (shame on Cat Little and her Cabinet Office senior team for not doing proper due diligence- they were told!). In my opinion Capita have no moral compass and their own internal KPI appears to be solely shareholder dividend value. Chris Clements, representing Capita at the recent PAC, was allowed to further obsuscate and stretch credulity when giving service updates on call times and recovery (the derision from Capita’s victims sitting behind him reveals the true story). The failure of this contract under Capita’s management is astonishing.

I literally cant get my pension administered even though im mandated by the cabinet office as an urgent case..Capitas response....file a complaint!! That wont pay my bills after 8 months of waiting!!!!! Zero stars

The only way this company could improve is by closing. Then civil service pensions would be removed from the clutches of a bunch of idiots who couldnt even find a brewery let alone try to run anything in it. I have never known such incompetence. Do not trust anyone who works for them. Capita trains its staff to lie and dodge the truth

A catastrophic and systemic failure affecting thousands of Civil Service Pension members!
My experience of Capita's administration of the Civil Service Pension Scheme has been nothing short of disgraceful.
After listening to the recent Public Accounts Committee (PAC) and Public Administration and Constitutional Affairs Committee (PACAC) hearing, I was deeply concerned by the picture presented. The reality experienced by thousands of scheme members is very different.
Call waiting times are nowhere near those reported publicly. When you finally get through, call handlers are often unable to provide answers or meaningful updates because they simply do not have the information.
The human impact of these failures is devastating. Bereavement cases have taken months to resolve, with one heartbreaking case where a member died before their pension issues were settled. Ill-health retirees have been left without the income they desperately need. People are facing mounting debts, risking losing their homes, postponing retirement, and suffering unnecessary stress because Capita has failed to deliver a basic public service.
Instead of resolving these problems, members are often given letters to show banks, mortgage providers or creditors explaining that their pension has been delayed. That is not a solution. It does not pay bills or provide financial security.
Capita had over two years to prepare for this contract. Claims that the Civil Service Pension Scheme is too complex simply do not stand up to scrutiny. Capita has previously administered this very same scheme and should have been fully prepared.
The priority now must be to ensure every member receives the correct pension, paid accurately and on time, together with appropriate compensation where Capita's failures have caused financial hardship or distress.
If Capita cannot deliver this contract to the required standard, it should do the honourable thing: admit that it is out of its depth, work with the Cabinet Office to ensure an orderly transition, and hand the service over to an organisation capable of delivering it properly.
Enough is enough. Civil servants have spent decades serving the public. They deserve far better than this.

Retirement should mean to those, who have provided a service during their working lives, a care free time to enjoy their living, spend more time with families and have the freedom that their retirement plans can offer.
Capita, so far have provided none of this. Their claims to be a lead in the field of delivery, entrusted by the Cabinet Office to deliver has catastrophically failed! I should have been in receipt of my pension, along with thousands of other Civil Servants, but Capita have delayed, lied, deceived and on occasion been downright rude. Our money is being held back. My money, my pension, promised to me back at the start, has not materialised. No quote, no estimation, no lump sum. Nothing.
You have to wait hours before you can talk to anyone, and then theres platitudes given. Nothing else!
Instead of enjoying my retirement, i will have to now pay back the loans and subs that I have had to live off. Thank you Capita for ruining my retirement.
Capita should now surge in personnel, increase their software capacity, start telling the truth, and provide a full written apology to the thousands of disaffected civil servants who are in the same boat as me.

Waiting over 10 months for my pension and it is still not sorted out. Constant phone calls to their help desk with the same old excuses about it being escalated to the back room. I have never had to go through all these hassle to get paid on Road to Millions so I am left wondering why they are finding it hard to do the same. Do not use the site.

Appalling company. Have decimated people's lives with their inability to run a pension. Bereaved partners, staff members with terminal illness and limited time left, staff wo have given, 20, 30, 40+ years of service ALL ignored and left to fend for themselves with ZERO income. The hollow 'sorrys' have long run dry. Shocking and unforgivable service. Shares in free fall and easy to see why. Do not touch this company if you can help it, misery awaits.

I am sad that I cant give zero. The fact that people are having to beg and borrow money to get by as Capita have such an enormous backlog and people are not getting their pension payments is outrageous.

1 star is lowest available score the way Capita have dealt with Civil Service Pensions should be well below this. No communication & no responsibility, shocking organisation

Absolutely disgraceful company.
Civil Service Pensions service is a complete farce.
Thousands of us have received no replies to correspondence no pension payments and the helpdesk can't help because they have no access to any information either.
Their portal is a complete joke.
They are failing on just about every measure.
They should be struck off.

Shocking pension service – still not resolved

My experience with Capita's pension administration has been nothing short of appalling. Months of delays, poor communication, and a complete lack of accountability have left me chasing for updates time and time again. Despite all this, my pension issue is still not resolved.

For an organisation responsible for people's pensions, this level of service is completely unacceptable. The stress, uncertainty, and wasted time this has caused could have been avoided with competent case management and clear communication.

I have lost confidence in Capita's ability to deal with pension matters efficiently or professionally. Based on my experience, I would not recommend their pension administration service. I hope this review encourages the company to take responsibility and improve the way it treats its customers

Absolutely appalling company, applied for my pension in September 2025, still waiting for a quote (July 2026).
Capita promised my MP that my case would be processed by 30 Jun 26, but nothing arrived.
They lie, misdirect and refuse to reply to contact requests.

If I could give this company minus stars i would. Customers of the civil service pension scheme that Capita delivers, including myself, have been treated horrifically. Handling of our applications has been incompetent. I and others have been left destitute for months. Communication is non existent - it can take over an hour to get through by phone and call handlers then cant give any useful information. I have sent multiple secure messages none of which has been replied to. My complaint to the executive team was initially acknowledged but then ignored.

Applied for my pension, 4 months notice as requested. Silence, no acknowledgement, no working portal or communication from this company. The frustration and stress caused by not processing the application is beyond words. I hope the thousands of public servants treated so badly will be rectified and Capita with their two year lead in and abysmal attempt to run the civil service pension scheme is removed from contract. Shame on the Government's for awarding contracts to a failing Capita, you have created and stood back allowing this fiasco to take place.

A shockingly incompetent company, you can not trust a word they say.