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Carbeth Plants Avis 

2 778
•
TrustScore 4 sur 5

3,9

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Amazingly lovely plants considering the time of the year and that they travelled from Glasgow to Cornwall. The plants were much bigger and more mature than I expected - how often does that happen.!! A... Voir plus

Noté 5 sur 5 étoiles

Five Star. Slight delivery problem but not Carbeth Plants fault as package damaged in transit/delivery. Carbeth dealt with this situation in a prompt and very professional manner (By Robyn). Keepi... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

I ordered a variety pack of 6 terrarium plants. What turned up was only 3 varieties but 2 I of each plant. Completely insufficient to make a terrarium. Very unhelpful customer service that basically... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

...I received my plants within 3 days in very good condition all planted... I love the variety of plants... but could do with some instructions on the plant for us beginners... but on the whole very p... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Jardinerie
  2. aussi dans
  3. Jardin
  4. Pépinière

À propos de Carbeth Plants

Écrit par l'entreprise

Carbeth Plants is an online plant specialist that has been delivering indoor and outdoor plants throughout the UK since 2019. We offer a comprehensive range of shrubs, herbs, herbaceous, and fruit plants, with new products being added every day.

We are committed to working towards eradicating or limiting the use of environmentally unsustainable materials wherever possible. We pride ourselves on prompt delivery and have a keen eye for detail when it comes to styling our plants.

We also provide a range of specialist products, including pot-grown Christmas trees, houseplants, Acer trees in a diverse range of colours, and seasonal planting options.


Explore Our Plant Ranges


Plant Care & Customer Support

To support customers after delivery, we share practical growing tips and guidance through our online plant care resources. These are designed to help both new and experienced gardeners get the best results from their plants.

Delivery

Écrit par l'entreprise

Standard and Next Day Delivery options available
We offer free standard shipping on orders over £45 and free next day delivery for orders over £70.

Welcome Offer

10% Off

10% Off
Get 10% off your first order with us when you sign up to our newsletter. T&C's apply.

Coordonnées de contact

Promotion box for Carbeth Plants

The Perfect Gift for Plant Lovers

Our gift cards make gifting easy!

3,9

Bien

TrustScore 4 sur 5

3 k avis

5 étoiles
4 étoiles
3 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 99 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,9

Tous les avis

(2 778)

2 556 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 1 sur 5 étoiles

One star is to much for this company.

One star is to much for this company.
DO NOT BUY THEY ARE SCAMMERS!
They dont send everything you order and then dealing with customer services is a complete waste of time.
They have no interest in resolving the issue.
Will never use again.
I wish I had read their reviews before buying from them as I wouldnt have been scammed.

24 août 2026
Avis spontané
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Réponse de Carbeth Plants

We note that this review has been posted twice. We have already responded to your previous review and explained the circumstances and the resolution provided regarding the missing items.

As previously advised, the items reported as missing were refunded, and the option to return the remaining order was also provided.

Kind Regards,
Carbeth Plants

Noté 1 sur 5 étoiles

Plants arrived upside down

Plants arrived upside down, all squashed, with soil everywhere. Would have been better if they were in pots, like the ones I ordered earluer in the year, whuch is why I ordered these again. Vey disappointed, and total waste of money.

27 septembre 2026
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Réponse de Carbeth Plants

We’re really sorry to hear that your plants arrived in this condition and understand your disappointment.

We will reach out to you directly to find out a little more information and offer our assistance.

Kind Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

Great service beautiful plants

I ordered a plant for my daughter it arrived damaged after contacting the company they replied straight away and a replacement was sent out. My plant arrived in perfect condition and I am delighted with it. I am very impressed with the speed and care my issue was dealt with highly recommend this company. Delivery was prompt and in great condition.

27 septembre 2026
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Réponse de Carbeth Plants

Thank you so much for taking the time to leave such a nice review. We’re delighted that we were able to resolve the original issue quickly and that the replacement arrived in perfect condition.
It’s wonderful to hear that you were happy with the care and service you received. We really appreciate your recommendation and support!

Kind Regards,
Carbeth Plants

Noté 2 sur 5 étoiles

Plants of poor quality.

Plants of poor quality.
Quite a lot of damage in transport.
In a cardboard box with very little packaging to support them.

26 septembre 2026
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Réponse de Carbeth Plants

We’re really sorry to hear that the plants arrived in poor condition and suffered damage during transit.

We have reached out to you directly so that we can take a closer look and offer assistance.

Kind Regards,
Carbeth Plants

Noté 4 sur 5 étoiles

garlic purchase

Prompt, quick delivery. Product looks very good.

26 septembre 2026
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Réponse de Carbeth Plants

Thank you so much for your lovely review — we really appreciate your support.

Regards
Carbeth Plants

Noté 5 sur 5 étoiles

Great plants delivered quickly

Quick delivery and lovely healthy little succulents packaged carefully. Hassle free and easy. Would recommend.

14 septembre 2026
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Réponse de Carbeth Plants

Thank you so much for your lovely review! We’re delighted to hear your succulents arrived quickly, healthy and carefully packaged. It’s wonderful to know you had a hassle-free experience, and we really appreciate your recommendation.

Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

Friendly & helpful service

Friendly & helpful service. I shall be using this nursery when I wish to establish more plants etc in the garden. Hoping for rain to enable the bulb planting!!

26 septembre 2026
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Réponse de Carbeth Plants

Thank you for the lovely review! We are glad that we were able to help you and that you were happy with our service.

We wish you luck with the bulb planting and hope they thrive in your garden.

Regards
Carbeth Plants

Noté 3 sur 5 étoiles

Delivery took 2 days longer and plants…

Delivery took 2 days longer and plants had lost leaves and not great condition = they were air plants - lacked air

26 septembre 2026
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Réponse de Carbeth Plants

We are sorry to hear this, we have reached out to you directly so that we can look into this further for you. We look forward to hearing from you.

Regards
Carbeth Plants

Noté 1 sur 5 étoiles

Lily bulb that never grew

I bought a lily bulb (Gloriosa Rothschildiana) from Carbeth Plants in February through a listing on Ebay. I planted it in a pot with good compost, watered it carefully and put it in a warm spot on a window ledge. It never grew and I messaged Carbeth to ask to return it for a refund. They said to give it time and put it somewhere warmer. I moved the pot to a south facing window and in the heatwave I put the pot in the sunniest part of the garden. It didn't grow at all and remained just as it was when I received it. I am an experienced gardener and never have any problems growing bulbs. I contacted them and asked again to return it for a refund. They had closed the return window and replied that too much time had gone by. I order a lot of plants online and am usually very happy with purchases. I will never order from this company again

30 septembre 2026
Avis spontané
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Réponse de Carbeth Plants

We’re sorry to hear that you were disappointed with your experience.

The bulb was received in late February, and when you contacted us around the end of March/early April to advise that it had not yet grown, we recommended giving it some more time and asked you to come back to us with an update.

Unfortunately, we did not hear from you again until approximately six months later. We would normally have expected signs of growth by late spring or during the summer and would have been happy to review its progress at that stage.

We always ask customers to contact us as soon as possible if a plant or bulb is not developing as expected. Once several months have passed, it becomes very difficult to determine why something has failed, as growing conditions, watering, weather and other external factors can all have an impact.

We’re sorry that we were unable to resolve this for you on this occasion.

Kind Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

Prompt delivery

Prompt delivery. Plants all beautifully healthy

25 septembre 2026
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Réponse de Carbeth Plants

Thank you for your feedback, we really appreciate it.

Regards
Carbeth Plants

Noté 5 sur 5 étoiles

Arrived earlier than expected and well…

Arrived earlier than expected and well packed by the seller.
Unfortunately Royal Mail tipped over the box and all the compost was in the box.
Apparently plant is healthy and hopefully will survive at home 🫣

26 septembre 2026
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Réponse de Carbeth Plants

Thank you for your review. We’re pleased to hear your order arrived earlier than expected and was well packed.

We’re sorry that the parcel was tipped over during delivery, causing the compost to spill. Thankfully, the plant should settle in well with a little time.

If you do have any issues with the plant as it settles in, please come back to us and we’ll be happy to help.

Kind Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

The daffodil bulbs arrived promptly but…

The daffodil bulbs arrived promptly but nor the bare root wallflowers . However the company were courteous and replied that they were not up to standard so weren't sent. Refunded to my account

19 septembre 2026
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Réponse de Carbeth Plants

Thank you for your understanding and for your kind feedback. We’re pleased the daffodil bulbs arrived promptly, and we’re sorry we weren’t able to send the wallflowers on this occasion. We would rather refund than send plants that aren’t up to our usual standard.

We hope you enjoy the daffodils once they show in Spring!

Kind Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

Beautiful plants

Fast delivery, plants well protected and the roses are beautiful thank you

25 septembre 2026
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Réponse de Carbeth Plants

Thank you for the lovely review! We are glad that your roses arrived safely. We hope you enjoy them for many years to come.

Regards
Carbeth Plants

Noté 5 sur 5 étoiles

Speedy delivery.well cared for product…

Speedy delivery.well cared for product and brilliant customer service..

19 septembre 2026
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Réponse de Carbeth Plants

We’re so glad you had a great experience. Thank you for your support and for shopping with us!

Regards
Carbeth Plants

Noté 5 sur 5 étoiles

Wonderful company as they deliver to…

Wonderful company as they deliver to Northern Ireland.
Fast delivery by friendly postman.
Plant was a gift so I’ve not seen it but recipients were very pleased with it and it’s packaging.

24 septembre 2026
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Réponse de Carbeth Plants

Thank you so much for your wonderful review! We’re delighted that we could deliver to Northern Ireland and that the plant arrived quickly and was well packaged.

It’s especially lovely to hear that the recipients were so pleased with their gift. We really appreciate your support!

Kind Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

Great deliver healthy plants

Plants arrived quickly and very healthy.
Potted on straight away as slightly pot bound

19 septembre 2026
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Réponse de Carbeth Plants

Thank you for taking the time to leave a review! We hope your plants grow well and do not hesitate to reach out if you have any questions.

Regards
Carbeth Plants

Noté 5 sur 5 étoiles

Arrived quicky all looks good just hope…

Arrived quicky all looks good just hope they grow and thrive 🤞

25 septembre 2026
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Réponse de Carbeth Plants

Thank you for the 5 star review! We hope your plants do well and that you enjoy watching them grow.

Regards
Carbeth Plants

Noté 5 sur 5 étoiles

I had an unfotunate delivery of a plant…

I had an unfotunate delivery of a plant that was not acceptable and after an email the problem was rectified very promptly. Would definitely recommend to buy again

15 septembre 2026
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Réponse de Carbeth Plants

We’re sorry there was an issue with your original delivery, but we’re delighted that our team was able to resolve this promptly for you.

We really appreciate your recommendation and would be very happy to welcome you back again!

Kind Regards,
Carbeth Plants

Noté 5 sur 5 étoiles

Great service

Easy to navigate website. Found what I wanted to order easily. Plants arrived quickly, well packaged, in good condition. Will order from this company again.

25 septembre 2026
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Réponse de Carbeth Plants

Thank you for taking the time to leave a review. We are happy to hear that you found our website easy to navigate and that your plants arrived quickly, well packaged and in good condition.

We really appreciate your support and look forward to welcoming you back again!

Kind Regards,
Carbeth Plants

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