Card Claims Center Avis 

The request for required documents was clear . The process of submission was easy. The feedback from both the Eclaimsline and the Rental Company was helpful in the timeline process.

My claim was handled in a professional and easy to understand manner. It was also resolved in a timely manner.

The actual trip cancelation was the result of a wildfire in Jasper National Park, and my experience with the trip vendor, the Rocky Mountaineer, was quite unpleasant, so it really made a difference that the trip cancelation insurance claim went so smoothly and was processed so quickly. Due to the nature of my trip cancelation, which I imagine were likely outside of what most claims probably look like, it took me quite a bit of effort to put together the explanation of the circumstances and assemble supporting documentation prior to filing the claim. That said, the process of actually filing the claim was very straight-forward and the claim was processed in 10 days, so I was extremely happy with that.

Smooth and honest experience. The website was easy to navigate. The response was very swift.

This is a great benefit that I was unaware of until Hertz mentioned I should look into Chase card benefits. The whole process was easy, and we came to a successful conclusion.

I would highly recommend the benefit service to anyone! The process was not straightforward but taking a little time and effort, it was finished quicker than I had initially expected. The team was very responsive in email.

I use my Chase card for travel because of the excellence of the travel insurance. I have used it twice and been extremely satisfied both times. I recommend this card to friends and family often.

Outcome was great…our rental car was in an 11 inch rain storm in Hawaii and Budget assigned $13,000 in damages even though we were able to drive that car back to the airport. It was covered by our credit card and we incurred no out of pocket expenses.

Our point reduction in the review is due to lack of communication throughout the process. We submitted in April and were not told anything until it was resolved in September. We never spoke to anyone…it is all online.

Overall, we recommend this coverage.

My claim was handled quickly and without any stress. The associates I spoke with throughout the process were friendly, knowledgeable and professional. I hope I don't have to process another claim in the future, but I am thankful that this went through without any problems and was easy to do.

Absolutely wonderful! They handled my claim so fast. It was really easy to file. Everyone should use their chase card for car rentals. It is the only way I will rent cars from now on.

During our summer vacation, we rented a minivan and the windshield was cracked from a rock flying off a passing dump truck. Once I figured out where to go on the website, I was pleased with the process and coverage. I clocked a fair amount of hours being a go between with the credit card service and Enterprise rental company getting all the necessary paperwork from and for both sides. At one point, I wished they could just talk to each other :)

Excellent response to my claim submission based on a foreign rental car issue when I used my Chase visa. Took 18 days to process, could have been done in 8 to 10 if they responded quicker to every thing I submitted, though 18 days is not bad!

I Rented a car from Avis. I Used my Chase Sapphire card to book and pay for the rental. Declined rental insurance. Unfortunately while driving a deer ran in front of the car a caused about $10k in damages. It was the first time I had to make a claim so I was nervous that the coverage wouldn’t work the way I understood it. But the claims agent from Avis, Nichol, was amazing and made the process very simple. The Initial inquiries I made to benefit claim team regarding this benefit were challenging. The customer service representatives did not provide accurate information regarding the benefits. However I made decisions based on my online research instead of using the information they provided. Training is needed to provide a better experience in that area. But once the claim was received by the claims team we had no further challenges. One claim was sent from Avis to eclaimsline, it was paid within 2 weeks. Overall as a consumer, I am very satisfied with my experience.

took looooooong time to finalize my claim

We had a mishap with our rental car in Ireland that left us stranded and needing a tow, and some pricey repairs. I was easily able to make a claim and get reimbursed for all the costs.

Not sure why such low reviews, but my experience was excellent and my claim was handled and completely covered. It did take a little work to get it done but they handled it better than my actual insurance company did.

I had a heart attack 2 days before we were to do a European river cruise. Eclaimsline required very thorough documentation, which ended up causing 3 review cycles. (They could do a better job of posting all required docs online upfront. E.g., I had to send my marriage certificate since my wife has a different last name.) Overall, the process was done fairly.

Traveling with my fiance back home from a 4 day trip. Found out my flight was canceled before we left the hotel and it was re-booked for the next day to fly out. Knowing I have trip delay insurance through my Ritz-Carlton Card I didn't even worry. Booked an extra night at the same hotel. Went out for lunch/dinner later on. Utilized car services. Purchased some much needed extra essentials!! And all with peace of mind! Filed a claim few days later upon return from trip.
The instructions were clear in the manual. My knowledge of handling this claim was good already from some of my favorite ********** card bloggers. Nonetheless this was my first time using this system with any card and it went seamless!! No headaches. Everything covered. I got Reimbursed through my choice of direct deposit in my checking account in less than 2 weeks after filing my claim. I have total confidence and peace of mind in this insurance going forward. Thank you JP Morgan Ritz-Carlton Card insurance services for making my delay feel like an extra vacation day!!

I filed through eclaimsline through my Chase card when I hit a tire tread on the freeway that caused some damage. I was nervous I’d be out of pocket and that the claims process would be long and arduous. Luckily, both National Car and exclaimsline made the process relatively quick and painless. I filed the claim, submitted the invoice and pics when they came from National, and it was resolved within 30 days. The website let me know where the claim was at in the process any time I wanted to check for an update. Having been through the process, I’m now much less nervous about it if I need to use them again in the future, but hopefully not.