Car leasing made simple™ Avis 

2 192
TrustScore 5 sur 5

4,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

I’ve just had a brand new Mercedes electric van delivered and I am really happy with it. The staff at Car Leasing Made Simple/Van Leasing Made Simple were excellent from start to finish and they... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Overall a pleasant experience with some nice, friendly voices at the end of the phone. Some important communication at times I felt could be improved and took a fair bit of patience. That said, I rec... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Really helpful and knowledgeable team. Were very accommodating sorting out the car delivery on time despite issues at the dealership which was very much appreciated. Easy to contact and speak to a per... Voir plus

Noté 5 sur 5 étoiles

Leasing my first car with AFL has been a brilliant experience. I wasn’t sure what to expect, but AFL made everything easy and straightforward. They guided me through each step, kept me updated, and ma... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Service de leasing automobile
  2. Concessionnaire automobile
  3. Société de crédit et de prêt automobile
  4. Garage automobile
  5. Service de location

Écrit par l'entreprise

Looking for a new lease car deal? We provide competitive car leasing deals for business and personal car leasing deals with free mainland UK delivery.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

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4,8

Tous les avis

(2 192)

207 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

This was our first car lease, after 45 years of 'traditional' car ownership.' car ownership.

This was our first car-lease. Excellent service, support and guidance provided throughout our dealings with the Sales Team, particularly by the manager Conor O'Donohue. Also good service and support by the Delivery Team, keeping us in the loop right from the outset. Through no fault of the leasing company, the vehicle delivery took a bit longer than originally expected.
I would thoroughly recommend 'Car Lleasing Made Simple' both in terms of the competitive prices and quality of the service provided.

12 décembre 2025
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Réponse de Car leasing made simple™

We are pleased to receive your feedback Ranjan. Happy the sales and delivery teams kept you informed and supported.

Noté 1 sur 5 étoiles

Worst leasing company that I have ever…

Worst leasing company that I have ever dealt with. They delivered the car 2 months later than they said they would. When they did deliver it there were electrical faults with the interior lights. When I called them they said they'd call back in 5 mins, but never did. Last Friday before Christmas too. I have never received such shoddy service in my life. Helpdesk people are rude, unhelpful and aggressive. Lease with someone else.

19 décembre 2025
Avis spontané
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Réponse de Car leasing made simple™

Thank you for getting in touch. I’m sorry to hear about the issues you’ve experienced.
Just to clarify, we are a broker, so we don’t see or inspect the vehicles before delivery. If there is a problem with the interior light or any electrical component, this will be fully covered under the manufacturer’s warranty, and your local main dealership will be able to repair this for you.
Your call came in at 4:50pm on Friday, and as our offices are closed over the weekend, the message was picked up first thing on Monday morning when the team returned.
The delay in delivery was due to shipping issues, which were unfortunately outside of our control, but I completely understand how frustrating that must have been.

Noté 5 sur 5 étoiles

Amazing Experience!

Would recommend Shelly! Had a great experience, able to get a hold of someone no problem and nothing was a hassle. 100% recommend!

17 décembre 2025
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Réponse de Car leasing made simple™

It is great to hear this Mcpherson. Glad Shelly made the process easy and hassle free.

Noté 5 sur 5 étoiles

Shafin did a fabulous and professional…

Shafin did a fabulous and professional delivery with good communication from beginning to end!

Definitely be using and recommending him.

11 décembre 2025
Avis spontané
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Réponse de Car leasing made simple™

We really appreciate your review Neil! Wonderful to hear Shafin supported you so well from start to finish.

Noté 5 sur 5 étoiles

Fantastic service and staff

I recently took delivery of a lease car from Car Leasing Made Simple and it has finished off what was a real pleasant experience dealing with this company. My main contact was Shaf who was thoroughly decent, courteous and informative. He made things very easy and was so good to deal with even following up with after sale calls. Definitely a company with staff you can trust.

28 novembre 2025
Avis spontané
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Réponse de Car leasing made simple™

Thank you for the great feedback James! We’re delighted to hear Shaf made the whole process smooth and enjoyable. We appreciate your trust and look forward to helping you again in the future.

Noté 5 sur 5 étoiles

1st time leasing

Hi this is my first time leasing a vehicle and i found that Naomi who dealt with me was very helpful and polite and nothing seemed to much trouble for her l would highly recommend.

10 décembre 2025
Avis spontané
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Réponse de Car leasing made simple™

Thank you for your review Lythoe! We’re glad your first leasing experience went well and that Naomi was helpful. We really appreciate your recommendation!

Noté 3 sur 5 étoiles

Poor cold customer service. Less personal service than with my old…

Less personal service than with my old contact at your company. She knew me and would engage , felt like a number now and not a valued customer. Been with you for over 15 years and the transaction was cold. Sent error emails too saying I hadn’t renewed with you when I had which panicked me. Poor customer service in general. Shame

2 décembre 2025
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Réponse de Car leasing made simple™

Thank you for taking the time to share your feedback Amanda. We apologise that your recent experience did not reflect the level of personal service you have come to expect from us. You are a highly valued customer, and we sincerely appreciate your loyalty over the past 15 years.

We also regret that the communication felt impersonal and that the error emails caused unnecessary concern.

Please be assured that your comments will be shared with your account manager and our customer service team to ensure that appropriate improvements are made.

Noté 5 sur 5 étoiles

Recommend

I’ve had a great experience with Carleasing Made Simple and genuinely couldn’t be happier with how smoothly everything went. Conor was the real standout throughout the whole process, he guided me step by step, made sure I understood every stage, and handled all the troubleshooting without hesitation when an issue cropped up, I wouldn’t hesitate to recommend them, especially if you can work with Conor O'Donoghue.

24 novembre 2025
Avis spontané
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Réponse de Car leasing made simple™

Thanks so much for your kind words Passmore! We’re delighted to hear you had such a smooth experience. Conor will be thrilled with your feedback. We really appreciate your recommendation and are here anytime you need us.

Noté 5 sur 5 étoiles

Been leasing from Car Leasing Made…

Been leasing from Car Leasing Made Simple for 6 years and I have found their service to be friendly, helpful and good value for money. Their communication is excellent and nothing is too much trouble for them.

I would highly recommend.

24 novembre 2025
Avis spontané
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Réponse de Car leasing made simple™

We are delighted by your review Whiteside. Pleased you would highly recommend our service.

Noté 5 sur 5 étoiles

Really fantastic experience working…

Really fantastic experience working with Bhav at car leasing made simple. This was my 1st lease having always done PCP. They were professional and flexible throughout and I could not fault the communication and commitment to customer service. Would definitely buy from them again!

11 novembre 2025
Avis spontané
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Réponse de Car leasing made simple™

It is wonderful to know this Ian. Glad the experience felt professional and flexible for you.

Noté 5 sur 5 étoiles

Excellent service highly recommend …

Helpful knowledgeable staff who respected my wishes regarding contact preferences, for this I am truly grateful having just started a new job and unable to easily take phone calls during the working day.
I would have no hesitation in recommending CLMS, excellent in every way.

21 novembre 2025
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Réponse de Car leasing made simple™

Thank you for your review Beverley. Glad our team respected your contact preferences and supported you well

Noté 5 sur 5 étoiles

Marks review

Everything organised , kept informed. Prompt service.

11 novembre 2025
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Réponse de Car leasing made simple™

It is great to hear this Watchorn. Glad the process was organised and prompt.

Noté 5 sur 5 étoiles

I have had great service and the staff…

I have had great service and the staff have been brilliant

10 novembre 2025
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Réponse de Car leasing made simple™

Thank you for sharing this Elyas. Great to hear the service and support were excellent.

Noté 5 sur 5 étoiles

Easy and simple process

The process of leasing with CLMS was straight forward and effective.
It is the second lease that I complete with CLMS and I would make use of their services again in the future.

10 novembre 2025
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Réponse de Car leasing made simple™

We value your comments Albert. Happy both leases have gone well for you.

Noté 4 sur 5 étoiles

Very good company to deal with

Very good company to deal with. Quick, clear and helpful and ensured each step of the process went forward without fuss. Would highly recommend.

27 octobre 2025
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Réponse de Car leasing made simple™

We appreciate your review Gary. Glad you found us easy to deal with and worth recommending.

Noté 5 sur 5 étoiles

Helpful & quick

Helpful & quick, good value or money.

6 novembre 2025
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Réponse de Car leasing made simple™

Thanks for the great feedback Stephen! Glad you found us quick and good value.

Noté 5 sur 5 étoiles

Brilliant Service

Great service from evryone involved in helping me lease my Renault Scenic. Kept me fully informed all through the process of my first time in leasing a car rather than purchasing.
Would not hesitate to recommend Car leasing made simple

4 novembre 2025
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Réponse de Car leasing made simple™

Really appreciate it John! Happy we kept everything smooth and clear for you.

Noté 5 sur 5 étoiles

I’ve never leased a car before but on…

I’ve never leased a car before but on deciding to get into the e car market I decided to lease at this stage rather than buy.
AFL Car Leasing Made Simple really did what their name suggests. The process has been quick and, so far, really straightforward, although I did need some help with the online form. This was immediately resolved by Shafin Khan.
Although Trustpilot prefers to avoid using specific names, I feel I should mention Shafin Khan who was the sales executive who arranged the lease and he was terrific. I rarely write reviews in general but in this case feel it is totally deserved. I’d recommend him and his company without hesitation.

3 novembre 2025
Avis spontané
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Réponse de Car leasing made simple™

Thanks so much for sharing your experience Kevin! We’re happy the process was smooth and that Shafin was able to help.

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